阿里云 ECS 如何从 Ubuntu 16.04 升级至 Ubuntu 18.04 LTS

eBestMall 发表了文章 • 0 个评论 • 401 次浏览 • 2018-09-03 08:49 • 来自相关话题

一、查看系统版本:lsb_release -a








二、执行    apt update
三、执行    apt upgrade  点击更新  Y 等待差不多3-5分钟左右。






四、执行     apt dist-upgrade
五、执行     apt autoremove   点击更新  Y 等待差不多1分钟左右。





 
升级重点,升级Ubuntu核心
六、安装升级管理核心程序:    apt install update-manager-core
七、执行    do-release-upgrade -d
 
 




















输入了一次 y,三次回车,后又会告诉你这次系统更新要升级多少个程序,消耗多少磁盘空间,并且下载需要话费多久,最后提示升级可能花费很长时间,一旦开始无法停下,确认请继续按 y 回车…
八、在次输入命令:lsb_release -a  查看是否升级成功





  查看全部
一、查看系统版本:lsb_release -a


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二、执行    apt update
三、执行    apt upgrade  点击更新  Y 等待差不多3-5分钟左右。

2.png


四、执行     apt dist-upgrade
五、执行     apt autoremove   点击更新  Y 等待差不多1分钟左右。

3.png

 
升级重点,升级Ubuntu核心
六、安装升级管理核心程序:    apt install update-manager-core
七、执行    do-release-upgrade -d
 
 

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输入了一次 y,三次回车,后又会告诉你这次系统更新要升级多少个程序,消耗多少磁盘空间,并且下载需要话费多久,最后提示升级可能花费很长时间,一旦开始无法停下,确认请继续按 y 回车…
八、在次输入命令:lsb_release -a  查看是否升级成功

8.png

 

千图网 千库网 免抠图 jpg png 去水印免费下载

eBestMall 发表了文章 • 1 个评论 • 396 次浏览 • 2018-08-21 09:16 • 来自相关话题

Theparser 简介
_____________________________________________________________________________________________________________________________________________

Theparser  解析器.  主要功能解析 千图网 和 千库网 站内背景图素材 去水印 下载  

首次运行会在Theparser运行目录下创建一个Thepicture文件夹.该文件夹用于保存解析的图片.jpg

功能简单实用.界面简洁干净. 

Theparser 只在windosw7 64位系统下测试运行.其它未知 如遇无法使用请留言回复


更新简介

本次更新. 增加了 自定义格式 ,  

使用说明:如果你在千图网下载背景图请在自定义区填写.  JPG   如果想下载免扣图 PNG 格式 请在自定义区 填写 PNG 

目前2.0版本只支持   两种格式:  JPG / PNG   其它格式现在不支持.  !!!  看能力待更,,,,,  



有一些小伙伴系统是win10的  在某个版本下.运行Theparser无反应.   不兼容导致.  

解决方法:右键使用兼容模式. 或者  以管理员身份运行

如上述解决方法 无法帮助到您. 那很抱歉 我也无能为力. 
下载地址:
  查看全部
Theparser 简介
_____________________________________________________________________________________________________________________________________________

Theparser  解析器.  主要功能解析 千图网 和 千库网 站内背景图素材 去水印 下载  

首次运行会在Theparser运行目录下创建一个Thepicture文件夹.该文件夹用于保存解析的图片.jpg

功能简单实用.界面简洁干净. 

Theparser 只在windosw7 64位系统下测试运行.其它未知 如遇无法使用请留言回复


更新简介

本次更新. 增加了 自定义格式 ,  

使用说明:如果你在千图网下载背景图请在自定义区填写.  JPG   如果想下载免扣图 PNG 格式 请在自定义区 填写 PNG 

目前2.0版本只支持   两种格式:  JPG / PNG   其它格式现在不支持.  !!!  看能力待更,,,,,  



有一些小伙伴系统是win10的  在某个版本下.运行Theparser无反应.   不兼容导致.  

解决方法:右键使用兼容模式. 或者  以管理员身份运行

如上述解决方法 无法帮助到您. 那很抱歉 我也无能为力. 
下载地址:
 

阿里云服务器ECS安装linux Ubuntu 14.04 64位 教程(CentOS安装方法类同)

eBestMall 发表了文章 • 0 个评论 • 545 次浏览 • 2018-07-24 09:41 • 来自相关话题

1、先登录你的阿里云账号。前提是你要有云服务器,怎么购买我们这里就不写教程了。登录进去以后点击管理控制台,点击云服务器ECS










2、然后点击实例,进入ECS服务管理











3、如果服务器还在运行,先停止掉,然后点击更换系统盘。



























4、选择公共镜像-->选择Ubuntu 版本这里我们选择的是14.04 64位.登录名默认root。设置登录密码点击确定更换。如果你的阿里云账号绑定了手机,这里需要手机验证码。





  查看全部
1、先登录你的阿里云账号。前提是你要有云服务器,怎么购买我们这里就不写教程了。登录进去以后点击管理控制台,点击云服务器ECS



1.png




2、然后点击实例,进入ECS服务管理



2.png





3、如果服务器还在运行,先停止掉,然后点击更换系统盘。



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4、选择公共镜像-->选择Ubuntu 版本这里我们选择的是14.04 64位.登录名默认root。设置登录密码点击确定更换。如果你的阿里云账号绑定了手机,这里需要手机验证码。

7.png

 

新蛋网注册协议

eBestMall 发表了文章 • 0 个评论 • 363 次浏览 • 2018-07-24 09:24 • 来自相关话题

Policy & Agreement

Notice to Service Plan Buyers and Wireless Communication Device Equipment Buyers:

The Newegg.com Policies and Purchase Agreement do not apply to a purchase of a service plan (“Service Plan”) for a wireless communication device such as a cell phone or wireless email device. Newegg.com acts as a Dealer for some companies that provide Service Plans and you can purchase a Service Plan through Newegg.com, but your agreement will be with the company that provides the Service Plan and not Newegg.com.

The Newegg.com Policies and Purchase Agreement do apply to a purchase of wireless communication equipment, such as cell phones, wireless email devices and accessories from Newegg.com. Newegg.com is not owned by or the owner of any company that provides wireless services.

Price, specifications and terms of offers are subject to change without notice. Newegg.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. Newegg.com does not offer any technical support or sales advice. Customer pays return shipping charges for all return services. Newegg.com reserves the right to refuse service to anyone.

Payment Methods

Newegg Store Credit Card
Visa
MasterCard
Discover Network
American Express
PayPal
Newegg Gift Card
MasterPass
Amex Express Checkout
Google Wallet
Bitcoin
Marketplace: Purchasers of Newegg Marketplace items may not pay by check or money order.
No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but Newegg.com does not accept international credit cards at this time.

Shipping Methods

FedEx 3Day Express Saver – 3 to 4 business days + 24-48 hours to process the order.
FedEx 2Day – Delivery within 2 business days + 24-48 hours to process the order.
FedEx Standard Overnight – Delivery within 1 business day + 24-48 hours to process the order.
UPS Ground – 5 to 7 business days + 24-48 hours to process the order.
UPS 3Day – 3 business days + 24-48 hours to process the order.
UPS 2Day – 2 business days + 24-48 hours to process the order.
UPS Red Next Day Residential – Delivery within 1 business day + 24-48 hours to process the order.
Large Item Delivery and White Glove Delivery – 3 to 5 business days + 24-48 hours to process the order.
USPS, Media Mail – Delivery within 2 to 9 business days + 24-48 hours to process the order. (This applies to DVD purchases only.)
USPS – APO/FPO/DPO orders welcome! Delivery will take approximately 2 to 6 weeks + 24-48 hours to process the order. (Due to military APO/FPO/DPO box size, 19″ and larger monitors cannot be shipped via this method; please remove them from your shopping cart before proceeding.)
For Hawaii and Alaska customers, FedEx can only ship via 2Day Air and the shipping time will not be guaranteed. Therefore, Newegg.com will default to and charge for 2Day Air.
FedEx only offers 2Day service to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.
Egg Saver (4-7 Business Days) shipping +24-48 hours to process the order.

This shipping method is not available to Hawaii, Alaska or Puerto Rico.
This shipping method is supported by DHL Smart Mail or UPS Mail Innovation Services.
Not all warehouses support this shipping method; an alert will appear during checkout to notify users if the item is not eligible.
Not all orders qualify for this shipping method. Determination of eligibility will be made based on order weight and item dimensions.

All orders require 24-48 hours processing time before shipping.
Newegg.com does not process orders during weekends.
No deliveries will be made on Sunday.
Newegg.com does not guarantee same day shipping.
All orders shipped within California, Indiana, New Jersey, Pennsylvania, Tennessee, and Washington will be charged state sales tax. Please note that the sales tax for New Jersey and Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.
Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.
Local Express Delivery – Local Express delivery (by 8 p.m.) + time to process the order

Not all items qualify for this shipping method. Determination of eligibility will be made based on proximity to our warehouses.
This shipping method is supported by Dynamex Inc.

Marketplace: Newegg Marketplace sellers may offer different shipping options. Check the Seller’s Policy Page for the shipping options and terms for individual Marketplace sellers. In the event of a conflict between Newegg’s shipping options and term and those on a Seller’s Policy Page, the Seller’s Policy Page shipping options and terms shall apply to your orders from that seller.

Price Matching

Newegg.com does not price match competitors but will honor our advertised prices on Pricewatch.com. For your convenience, all of our most current pricing is listed on our Web site and updated in real-time. Prices are non-negotiable.

Pricewatch.com Customers

Newegg.com will honor our advertised prices on Pricewatch.com. If there is a price differential, please check the following:

OEM items are usually cheaper than retail so please verify the product type
Open Box items are always cheaper than new products

After confirming that the Newegg.com price does not match the Pricewatch.com price, please contact us for assistance.

Website use

You agree to use Newegg.com website (the “Website”) only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by Newegg.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Newegg.com. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which Newegg.com may suffer) of any such breach.

Cross-Ship

Newegg.com does not cross-ship CPUs under any circumstance. All other items may be cross-shipped if the following criteria are met:

The customer first agrees to purchase the replacement item.
The same make/model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Newegg.com.
Under no circumstance will Newegg.com cross-ship merchandise beyond 30 days from the original invoice date.
Marketplace: Newegg Marketplace sellers may cross-ship CPUs or other items in their discretion. Check the Seller’s Policy Page for the cross-ship policies of individual Marketplace sellers. In the event of a conflict between Newegg’s cross-ship policies and those on a Seller’s Policy Page, the Seller’s Policy Page cross-ship polices shall apply to your orders from that seller.

Gifts

Newegg.com offers complimentary customer appreciation gifts with the purchase of selected merchandise. On the product page of qualified merchandise, choose your preferred Customer Appreciation Gift via radio button and click the item’s Add to Cart button. Both the product and the gift item will be added to your cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a gift to your cart, an intermediary page will be promoted to provide you with a second chance. Gift offers valid only while supplies last.

Combo Specials

Combo Specials are offered by Newegg.com as a way of purchasing two items together at a discounted price. To take advantage of a listed Combo Special, select the desired Combo Special from the individual item listing and click Add to Cart. Both items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Combo Special to your cart, an intermediary page will be promoted to provide you with a second chance. Only one of each Combo Special can be purchased per order. Offers valid only while supplies of both items last. If you attempt to purchase multiple units of a Combo Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer’s “limit one per household” provision). Newegg.com cannot guarantee the compatibility of combo items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

* Please note that an item advertised as “free” in a combo special may still incur a shipping charge.

Bundle Specials

Bundle Specials are offered to Newegg.com shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer’s “limit one per household” provision). Newegg.com cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of the original invoice date. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items within a bundle may only be returned for repair/replacement if an RMA number is acquired within the standard return period.

Customized systems

Customized systems are built-to-order. The components you select for your system will be assembled and tested by trained staff. Customized systems require adequate time for assembly as well as testing to ensure the components are functioning properly. Assembly time varies depending on the system. The required assembly time for each particular system will be listed on the item’s product page.

Your order must be charged in full before we begin building your system. Please note that once an order is charged, it cannot be changed or canceled.

All returns for refund, including refused packages, will be charged a non-refundable 15% restocking fee. All other standard return policies apply. Please refer to the Newegg Return Policy for complete details.

Product Tour

The product resources offered in Product Tour are provided courtesy of their respective developers. As such, Newegg.com is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an “as is” basis by Newegg.com as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.

Promo Codes

Newegg.com will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Newegg.com Web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Marketplace: Promo Codes are not currently available for Newegg Marketplace items.

Mail-in Rebates

For your convenience, Newegg.com does its best to advertise any current rebates on our Web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into California, Indiana, New Jersey, Pennsylvania, Tennessee, and Washington will be charged applicable sales tax according to your area’s tax rate. Please note that the sales tax for New Jersey and Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

Duty Tax

FedEx only offers 2Day or overnight services to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.

Electronic Waste Recycling Act

The Electronic Waste Recycling Act (“Act”) became law in California on January 1, 2005. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state’s behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state by and only applies to orders shipped within California.

The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:

Greater than 4″ and less than 15″ — $5.00
Greater than or equal to 15″ and less than 35″ — $6.00
Greater than or equal to 35″ — $7.00

For more information concerning the scope and details of the Act, please refer to the California Department of Resources Recycling and Recovery’s website or to the Department of Toxic Substances Control’s website.

Cell Phone and Rechargeable Battery Recycling Program

Newegg.com has a system in place for the acceptance and collection of used cell phones and used rechargeable batteries for reuse, recycling or proper disposal. Please click here for information about that system and how you may be able to use that system, at no cost to you.

Product Testing

Newegg.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Newegg.com does not conduct product testing before shipping any merchandise.

Marketplace: Newegg Marketplace sellers may or may not conduct product testing. Check the Seller’s Policy Page for information on the product testing practices of individual Marketplace sellers.

“Must Be Purchased with Hardware”

The “must be purchased with hardware” precept is mandated by the software publisher. In accordance, Newegg.com customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Newegg.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

Newegg.com SATISFACTION GUARANTEE – Newegg.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

7-day replacement or refund guarantee on all CPUs, including Open Box processors. All other Open Box merchandise has a 15-day warranty period.
For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.
Downloadable software may not be exchanged or returned for a refund after purchase.
DVDs are non-refundable but may be exchanged for a functional version of the same film by using the pre-paid shipping label packaged with your order.
Marketplace: If you purchase an item from a Newegg Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to Newegg. In general, Newegg Marketplace sellers will honor Newegg’s Money Back Guarantee and Return Policy set forth above. However, certain exceptions may apply. Check the Seller’s Policy Page for the return policies of individual Marketplace sellers. In the event of a conflict between Newegg’s return policies and those on a Seller’s Policy Page, the Seller’s Policy Page return polices shall apply to your orders from that seller.

Cell Phone Return Policy

Customers who purchase wireless communication equipment, such as cell phones, from Newegg.com and who purchase a wireless communication service plan from a third party through Newegg.com as part of the same order, have an opportunity to try out the service and equipment to make sure they are satisfied. If according to the agreement for wireless service between Customer and their wireless service provider Customer is able to cancel their service (Service cancellation is actually governed by the terms of your agreement with the wireless service provider and should be reviewed) within 14-days (however it may instead be thirty (30) days for activations by customers whose primary place of use of the service is within the State of California (i.e. the customer’s service is activated using a California area code) and who purchase their service on or after December 6, 2004) then Customer may also return the wireless communication equipment within such same time period (i.e. 14 days or 30 days as applicable) after Activation, with no early termination fee, no non-usage based fee, no restocking fee and no reimbursement of any equipment discount. Please click here for information about how you may return the equipment should such be allowed as set forth above.

Software Return Policy

Retail Software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting Newegg.com Customer Service at service@newegg.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. Newegg.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Marketplace: Newegg Marketplace sellers may have software return policies that differ from Newegg’s software return policy set forth above. Check the Seller’s Policy Page for the software return policies of individual Marketplace sellers. In the event of a conflict between Newegg’s software return policy and those on a Seller’s Policy Page, the Seller’s Policy Page software return polices shall apply to your software orders from that seller.

DVD Return Policy

DVDs are non-refundable but may be exchanged within 30-days of the invoice date for a functional version of the same film by using the shipping label packaged with your order. If you have any questions or concerns, please contact us for help.

Marketplace: Newegg Marketplace sellers may have DVD return policies that differ from Newegg’s DVD return policy set forth above. Check the Seller’s Policy Page for the DVD return policies of individual Marketplace sellers. In the event of a conflict between Newegg’s DVD return policy and those on a Seller’s Policy Page, the Seller’s Policy Page DVD return polices shall apply to your DVD orders from that seller.

Physical Damage Policy

Physical damage to any product purchased at Newegg.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Newegg.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from Newegg.com. As a result, Newegg.com will return any physically damaged CPU back to the customer at the customer’s expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Marketplace: If you purchase an item from a Newegg Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to Newegg, and the return of that item will be subject to the restocking fee policies of that Marketplace seller rather than those of Newegg. Check the Seller’s Policy Page for the restocking fee policies of individual Marketplace sellers.

Technical Support

Newegg.com does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Newegg.com.

Marketplace: If you purchase an item from a Newegg Marketplace seller and need technical support, please direct your requests for technical assistance to that seller. However, please be aware that certain Marketplace sellers may not offer technical assistance. Check the Seller’s Policy Page of individual Marketplace sellers for details.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Newegg.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Marketplace: If you purchase an item from a Newegg Marketplace seller, that seller is responsible for shipping the item to you. While Newegg does not guarantee processing times for Marketplace transactions, in general Marketplace sellers should process orders within two business days of order verification.

Rush processing

Newegg.com will rush process your order for an additional fee provided that the following conditions are met:

Order is submitted before 12 noon PST.
Your transaction and credit card authorization is successfully completed before 12:30PM PST.
Your shipping address matches your credit card billing address (i.e. No alternate ship to address).
Rush Processing does NOT apply to Pre-Paid Check orders.

Rush Processing Disclaimer:

IN ALL CIRCUMSTANCES, NEWEGG.COM ‘S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE NEWEGG.COM CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, NEWEGG.COM WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $2.99 RUSH PROCESSING FEE WILL BE REFUNDED.

Marketplace: Rush processing is not currently available for items purchased from Newegg Marketplace sellers.

Pre-orders

Click the Pre-order button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered DVD or software is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our Web site and through standard Order Status emails to your account.

Marketplace: Pre-ordering is not currently available for items offered for purchase from Newegg Marketplace sellers.

Backorders

We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your Newegg.com login to alert you of the situation.

We will sometimes allow you to backorder an item that is out of stock. However, these items will be clearly marked with a Backorder button. Click the Backorder button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your backordered item is in stock and ready to ship. If you purchase an in-stock item with a backorder item, you will be charged accordingly for the available product and the difference when your backordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the backordered merchandise. You will be kept up-to-date via our Web site and through standard Order Status emails to your account.

Marketplace: Backordering is not currently available for items offered by Newegg Marketplace sellers.

Order status

Newegg.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Newegg.com ID once your order has shipped (except when an APO/FPO/DPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our Web site.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 256-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

Newegg.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our Web site will be used for processing purposes only. The only e-mails you will receive from Newegg.com are updates to any recent orders and/or returns.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call 1-800-390-1119 during Newegg.com’s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel Orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call 1-800-390-1119 during Newegg.com’s hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Resellers

Unfortunately, we do not currently have a reseller or discount program available at this time. Newegg.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our Web site. Anytime we receive any specials or promotions, we will immediately post them on our Web site for you to take advantage.

Tax: All customers outside of California, New Jersey, Pennslyvania, Tennessee, Washington will not be charged any state sales tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
For California, New Jersey, Pennsylvania, Tennessee,and Washington Resellers: please place your first order as normal, and fax over your reseller permit and this form with your Sales Order number. We will remove all tax from your order. Click here to view and print our reseller tax exemption form.

Volume Discounts

Newegg.com does not have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customers via our Web site. All of our inventory shown online is live, posted in real-time and accessible 24/7/365. We also do our best to advertise any specials, promotions or rebates for our customers’ benefit.

Product Listings

Newegg.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Newegg.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Newegg.com are provided as resources to customers looking for additional information and/or professional opinion. Newegg.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.

Product Revisions

Newegg.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Newegg.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Newegg.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Newegg.com will not be held responsible for product revision changes.

Product/Seller Reviews

Newegg.com reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:

Offensive or abusive language.
Prices and availability can change very quickly on the Newegg.com Web site, so please leave such information out of your review.
Hyperlinks/URLs.
References to other stores/resellers.
Comments on products that were either physically damaged or misused.
Replies to existing customer reviews; please do not attempt to initiate discussions here.
Comparisons to competing brands/products of competing brands.
Criticism of Newegg.com’s service or the service of our operations partners. (FedEx, UPS, PayPal, etc.)
References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (overclocking, hacked drivers, tweaking/modding, etc.)
Illegal content
Invasions of personal privacy
Pornography or obscenity
Hate or incitement of violence, threats of harm or safety of a person
Graphic violence or other acts resulting in serious injury or death
Any violations of copyright. Please see our DMCA policy for more information.
Any violation of laws and/or copyrighted musical works.

We may change these policies at any time without notice.

Purchase Agreement

By accepting delivery of any product ordered from Newegg.com (“Newegg.com”), you (“Customer”) agree to be bound by the terms and conditions listed below. You and Newegg.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Newegg.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Newegg.com.

Satisfaction Guarantee

Newegg.com offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

7-day refund/replacement guarantee on Retail, OEM and Open Box processors. All other Open Box merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.
Downloadable software may not be exchanged or returned for a refund after purchase.
DVDs are non-refundable and may be exchanged within 30-days of the invoice date for the same item only through Baker & Taylor via a shipping label included with their original delivery.
If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.
Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.
14 OR 30-DAY TRY OUT PERIOD FOR CELL PHONE PURCHASED WITH CELL PHONE SERVICE PLAN. CUSTOMERS WHO PURCHASE WIRELESS COMMUNICATION EQUIPMENT, SUCH AS CELL PHONES, FROM NEWEGG.COM AND WHO PURCHASE A WIRELESS COMMUNICATION SERVICE PLAN FROM A THIRD PARTY THROUGH NEWEGG.COM AS PART OF THE SAME ORDER, HAVE AN OPPORTUNITY TO TRY OUT THE SERVICE AND EQUIPMENT TO MAKE SURE THEY ARE SATISFIED. IF ACCORDING TO THE AGREEMENT FOR WIRELESS SERVICE BETWEEN CUSTOMER AND THEIR WIRELESS SERVICE PROVIDER CUSTOMER IS ABLE TO CANCEL THEIR SERVICE (SERVICE CANCELLATION IS ACTUALLY GOVERNED BY THE TERMS OF YOUR AGREEMENT WITH THE WIRELESS SERVICE PROVIDER AND SHOULD BE REVIEWED) WITHIN 14-DAYS (HOWEVER IT MAY INSTEAD BE THIRTY (30) DAYS FOR ACTIVATIONS BY CUSTOMERS WHOSE PRIMARY PLACE OF USE OF THE SERVICE IS WITHIN THE STATE OF CALIFORNIA (I.E. THE CUSTOMER’S SERVICE IS ACTIVATED USING A CALIFORNIA AREA CODE) AND WHO PURCHASE THEIR SERVICE ON OR AFTER DECEMBER 6, 2004) THEN CUSTOMER MAY ALSO RETURN THE WIRELESS COMMUNICATION EQUIPMENT WITHIN SUCH SAME TIME PERIOD (I.E. 14 DAYS OR 30 DAYS AS APPLICABLE) AFTER ACTIVATION, WITH NO EARLY TERMINATION FEE, NO NON-USAGE BASED FEE, NO RESTOCKING FEE AND NO REIMBURSEMENT OF ANY EQUIPMENT DISCOUNT. Please click here for information about how you may return the equipment should such be allowed as set forth above.

To take advantage of Newegg.com’s satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of Newegg.com’s Return Policy Procedure will result in the loss of Newegg.com’s refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Marketplace: In general, Newegg Marketplace sellers will honor Newegg’s Satisfaction Guarantee set forth above. However, certain exceptions may apply. Check the Seller’s Policy Page for the return policies of individual Marketplace sellers. In the event of a conflict between Newegg’s Satisfaction Guarantee and those on a Seller’s Policy Page, the Seller’s Policy Page satisfaction guarantee shall apply to your orders from that seller.

Product Return Procedure

To return a product in compliance with Newegg.com’s satisfaction guarantee, you must obtain a Return Merchandise Authorization (“RMA”) number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All return requests must be filed online. Newegg.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Newegg.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to Newegg.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Newegg.com’s Return Procedure will be breached and Newegg.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
Newegg.com will not refund to Customer the original shipping charges. In addition, Newegg.com will assess a 15% restocking fee against the Customer’s account on all returns for refund.
Marketplace: If you purchase an item from a Newegg Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to Newegg. Check the Seller’s Policy Page for the return procedure of individual Marketplace sellers. In the event of a conflict between Newegg’s product return procedure and those on a Seller’s Policy Page, the Seller’s Policy Page return procedures shall apply to your orders from that seller.

Warranties; All Product Sold “AS-IS” or “With All Faults”

NEWEGG.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY NEWEGG.COM ARE NOT MANUFACTURED BY NEWEGG.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER’S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). NEWEGG.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. NEWEGG.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. NEWEGG.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH NEWEGG.COM ARE SOLD “AS-IS” OR “WITH ALL FAULTS.” THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR NEWEGG.COM , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Limitation of Liability

IN ALL CIRCUMSTANCES NEWEGG.COM ‘S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. NEWEGG.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. NEWEGG.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT NEWEGG.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Cell Phone Equipment Discount Reimbursement for Early Termination

CUSTOMER MUST REIMBURSE NEWEGG.COM THE AMOUNT OF ANY DISCOUNT GIVEN BY NEWEGG.COM IN THE PRICE OF A WIRELESS COMMUNICATION DEVICE, SUCH AS A CELL PHONE, WHERE THE DISCOUNT WAS GIVEN BECAUSE CUSTOMER PURCHASED A WIRELESS COMMUNCATION SERVICE PLAN AS PART OF THE SAME ORDER, IF CUSTOMER DOES NOT MAINTAIN THE WIRELESS COMMUNICATION SERVICE PLAN PURCHASED AS PART OF THE ORDER IN GOOD STANDING FOR A MINIMUM OF 181 DAYS AFTER ACTIVATION. The wireless communication service plan will be considered not to be in good standing if:

You fail to pay the balance due by the payment due date in any month.
You cancel the service.
You change the service plan to a different service plan with a lower monthly service rate.
You transfer the equipment to another service plan.
You transfer any phone number associated with the service plan to another service plan.
You use the service plan purchased as part of the same order to replace an existing service plan you have with the same company.

Customer authorizes Newegg.com to initiate a charge to the credit card or other payment method was used to purchase the Equipment in the amount of $250.00, the Equipment Discount, if it is due.

Recordings

Newegg does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Newegg unless Customer has provided clear and conspicuous notice to Newegg and has received prior written consent from Newegg.

 

General Terms and Conditions
Orders

An order is not binding upon Newegg.com until it is accepted; Newegg.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Newegg.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your Newegg invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Newegg.

Risk of Loss

Newegg.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) — excepting software– and risk of loss passes to the Customer upon delivery to the carrier. Newegg.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Newegg.com to sign appropriate documents on Customer’s behalf to permit Newegg.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Newegg.com will advise Customer of estimated shipping dates, but Newegg.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transactions between Newegg.com and Customer shall be governed by the laws of the State of California, without regard to its conflict of laws rules. Specifically, the validity, interpretation and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Except for claims for injunctive relief by either party, Customer and Newegg agree that any dispute or controversy arising out of, in relation to, or in connection with this agreement or Customer’s use of the Newegg Website shall be finally settled by binding arbitration in Los Angeles, California under the then current rules of JAMS (formerly known as Judicial Arbitration & Mediation Services) by one (1) arbitrator appointed in accordance with such rules. ANY DISPUTE RESOLUTION PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SALES TRANSACTIONS BETWEEN NEWEGG.COM AND CUSTOMER, WHETHER IN ARBITRATION OR OTHERWISE, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION, AND NEWEGG.COM AND CUSTOMER EXPRESSLY AGREE THAT CLASS ACTION AND REPRESENTATIVE ACTION PROCEDURES SHALL NOT BE ASSERTED IN NOR APPLY TO ANY ARBITRATION PURSUANT TO THESE TERMS AND CONDITIONS.

Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Newegg.com that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with Newegg.com’s invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Newegg.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Newegg.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

Copyright Policy
Reporting Claims of Copyright Infringement

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from Newegg.com infringe your copyright, you may request removal of those materials (or access to them) from Newegg.com by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:

Your physical or electronic signature;
Identification of the copyrighted work you believe to have been infringed;
Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material;
Your name, mailing address, telephone number, and email address;
A statement by you that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law;
A statement by you, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Our designated Copyright Agent to receive DMCA Notices is:

Copyright Agent
Newegg.com Legal Department
17560 Rowland St.
City of Industry, CA 91748
Phone: (626) 271-9700
Fax: (626) 271-9480
copyright@newegg.com

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on Newegg.com is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

Counter-Notification Procedures

If you believe that material you posted on Newegg.com was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a “Counter-Notice”) by submitting written notification to our copyright agent (identified below). Pursuant to the DMCA, the Counter-Notice must include substantially the following:

Your physical or electronic signature;
Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled;
Your name, mailing address, telephone number, and email address;
A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled;
A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which Newegg.com may be found) and that you will accept service from the person (or an agent of that person) who provided Newegg.com with the complaint at issue.

Completed Counter-Notices should be sent to:

Copyright Agent
Newegg.com Legal Department
17560 Rowland St.
City of Industry, CA 91748
Phone: (626) 271-9700
Fax: (626) 271-9480
copyright@newegg.com

The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.

Please be aware that if you knowingly materially misrepresent that material or activity on Newegg.com was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

Repeat Infringers

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

(V4.04: 5-1-14)Updated on June 8, 2018
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Policy & Agreement

Notice to Service Plan Buyers and Wireless Communication Device Equipment Buyers:

The Newegg.com Policies and Purchase Agreement do not apply to a purchase of a service plan (“Service Plan”) for a wireless communication device such as a cell phone or wireless email device. Newegg.com acts as a Dealer for some companies that provide Service Plans and you can purchase a Service Plan through Newegg.com, but your agreement will be with the company that provides the Service Plan and not Newegg.com.

The Newegg.com Policies and Purchase Agreement do apply to a purchase of wireless communication equipment, such as cell phones, wireless email devices and accessories from Newegg.com. Newegg.com is not owned by or the owner of any company that provides wireless services.

Price, specifications and terms of offers are subject to change without notice. Newegg.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. Newegg.com does not offer any technical support or sales advice. Customer pays return shipping charges for all return services. Newegg.com reserves the right to refuse service to anyone.

Payment Methods

Newegg Store Credit Card
Visa
MasterCard
Discover Network
American Express
PayPal
Newegg Gift Card
MasterPass
Amex Express Checkout
Google Wallet
Bitcoin
Marketplace: Purchasers of Newegg Marketplace items may not pay by check or money order.
No Purchase Orders, Fax or C.O.D. orders please. Please accept our apologies but Newegg.com does not accept international credit cards at this time.

Shipping Methods

FedEx 3Day Express Saver – 3 to 4 business days + 24-48 hours to process the order.
FedEx 2Day – Delivery within 2 business days + 24-48 hours to process the order.
FedEx Standard Overnight – Delivery within 1 business day + 24-48 hours to process the order.
UPS Ground – 5 to 7 business days + 24-48 hours to process the order.
UPS 3Day – 3 business days + 24-48 hours to process the order.
UPS 2Day – 2 business days + 24-48 hours to process the order.
UPS Red Next Day Residential – Delivery within 1 business day + 24-48 hours to process the order.
Large Item Delivery and White Glove Delivery – 3 to 5 business days + 24-48 hours to process the order.
USPS, Media Mail – Delivery within 2 to 9 business days + 24-48 hours to process the order. (This applies to DVD purchases only.)
USPS – APO/FPO/DPO orders welcome! Delivery will take approximately 2 to 6 weeks + 24-48 hours to process the order. (Due to military APO/FPO/DPO box size, 19″ and larger monitors cannot be shipped via this method; please remove them from your shopping cart before proceeding.)
For Hawaii and Alaska customers, FedEx can only ship via 2Day Air and the shipping time will not be guaranteed. Therefore, Newegg.com will default to and charge for 2Day Air.
FedEx only offers 2Day service to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.
Egg Saver (4-7 Business Days) shipping +24-48 hours to process the order.

This shipping method is not available to Hawaii, Alaska or Puerto Rico.
This shipping method is supported by DHL Smart Mail or UPS Mail Innovation Services.
Not all warehouses support this shipping method; an alert will appear during checkout to notify users if the item is not eligible.
Not all orders qualify for this shipping method. Determination of eligibility will be made based on order weight and item dimensions.

All orders require 24-48 hours processing time before shipping.
Newegg.com does not process orders during weekends.
No deliveries will be made on Sunday.
Newegg.com does not guarantee same day shipping.
All orders shipped within California, Indiana, New Jersey, Pennsylvania, Tennessee, and Washington will be charged state sales tax. Please note that the sales tax for New Jersey and Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.
Exact delivery times to Hawaii, Alaska and Puerto Rico cannot be guaranteed.
Local Express Delivery – Local Express delivery (by 8 p.m.) + time to process the order

Not all items qualify for this shipping method. Determination of eligibility will be made based on proximity to our warehouses.
This shipping method is supported by Dynamex Inc.

Marketplace: Newegg Marketplace sellers may offer different shipping options. Check the Seller’s Policy Page for the shipping options and terms for individual Marketplace sellers. In the event of a conflict between Newegg’s shipping options and term and those on a Seller’s Policy Page, the Seller’s Policy Page shipping options and terms shall apply to your orders from that seller.

Price Matching

Newegg.com does not price match competitors but will honor our advertised prices on Pricewatch.com. For your convenience, all of our most current pricing is listed on our Web site and updated in real-time. Prices are non-negotiable.

Pricewatch.com Customers

Newegg.com will honor our advertised prices on Pricewatch.com. If there is a price differential, please check the following:

OEM items are usually cheaper than retail so please verify the product type
Open Box items are always cheaper than new products

After confirming that the Newegg.com price does not match the Pricewatch.com price, please contact us for assistance.

Website use

You agree to use Newegg.com website (the “Website”) only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by Newegg.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Newegg.com. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which Newegg.com may suffer) of any such breach.

Cross-Ship

Newegg.com does not cross-ship CPUs under any circumstance. All other items may be cross-shipped if the following criteria are met:

The customer first agrees to purchase the replacement item.
The same make/model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Newegg.com.
Under no circumstance will Newegg.com cross-ship merchandise beyond 30 days from the original invoice date.
Marketplace: Newegg Marketplace sellers may cross-ship CPUs or other items in their discretion. Check the Seller’s Policy Page for the cross-ship policies of individual Marketplace sellers. In the event of a conflict between Newegg’s cross-ship policies and those on a Seller’s Policy Page, the Seller’s Policy Page cross-ship polices shall apply to your orders from that seller.

Gifts

Newegg.com offers complimentary customer appreciation gifts with the purchase of selected merchandise. On the product page of qualified merchandise, choose your preferred Customer Appreciation Gift via radio button and click the item’s Add to Cart button. Both the product and the gift item will be added to your cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a gift to your cart, an intermediary page will be promoted to provide you with a second chance. Gift offers valid only while supplies last.

Combo Specials

Combo Specials are offered by Newegg.com as a way of purchasing two items together at a discounted price. To take advantage of a listed Combo Special, select the desired Combo Special from the individual item listing and click Add to Cart. Both items will be added to your shopping cart, and the advertised discount will be applied on the Order Confirmation screen. And, in case you forget to add a Combo Special to your cart, an intermediary page will be promoted to provide you with a second chance. Only one of each Combo Special can be purchased per order. Offers valid only while supplies of both items last. If you attempt to purchase multiple units of a Combo Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer’s “limit one per household” provision). Newegg.com cannot guarantee the compatibility of combo items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

* Please note that an item advertised as “free” in a combo special may still incur a shipping charge.

Bundle Specials

Bundle Specials are offered to Newegg.com shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer’s “limit one per household” provision). Newegg.com cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.

If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of the original invoice date. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items within a bundle may only be returned for repair/replacement if an RMA number is acquired within the standard return period.

Customized systems

Customized systems are built-to-order. The components you select for your system will be assembled and tested by trained staff. Customized systems require adequate time for assembly as well as testing to ensure the components are functioning properly. Assembly time varies depending on the system. The required assembly time for each particular system will be listed on the item’s product page.

Your order must be charged in full before we begin building your system. Please note that once an order is charged, it cannot be changed or canceled.

All returns for refund, including refused packages, will be charged a non-refundable 15% restocking fee. All other standard return policies apply. Please refer to the Newegg Return Policy for complete details.

Product Tour

The product resources offered in Product Tour are provided courtesy of their respective developers. As such, Newegg.com is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an “as is” basis by Newegg.com as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.

Promo Codes

Newegg.com will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Newegg.com Web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Marketplace: Promo Codes are not currently available for Newegg Marketplace items.

Mail-in Rebates

For your convenience, Newegg.com does its best to advertise any current rebates on our Web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Sales Tax

Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into California, Indiana, New Jersey, Pennsylvania, Tennessee, and Washington will be charged applicable sales tax according to your area’s tax rate. Please note that the sales tax for New Jersey and Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by these states on shipping and handling is part of the state sales tax, not a separate tax.

Duty Tax

FedEx only offers 2Day or overnight services to Hawaii and Alaska. If you have selected FedEx Saver as your preferred shipping option and attempt to checkout, the shipping method will default to 2Day and you will subsequently be charged accordingly.

Electronic Waste Recycling Act

The Electronic Waste Recycling Act (“Act”) became law in California on January 1, 2005. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state’s behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state by and only applies to orders shipped within California.

The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:

Greater than 4″ and less than 15″ — $5.00
Greater than or equal to 15″ and less than 35″ — $6.00
Greater than or equal to 35″ — $7.00

For more information concerning the scope and details of the Act, please refer to the California Department of Resources Recycling and Recovery’s website or to the Department of Toxic Substances Control’s website.

Cell Phone and Rechargeable Battery Recycling Program

Newegg.com has a system in place for the acceptance and collection of used cell phones and used rechargeable batteries for reuse, recycling or proper disposal. Please click here for information about that system and how you may be able to use that system, at no cost to you.

Product Testing

Newegg.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Newegg.com does not conduct product testing before shipping any merchandise.

Marketplace: Newegg Marketplace sellers may or may not conduct product testing. Check the Seller’s Policy Page for information on the product testing practices of individual Marketplace sellers.

“Must Be Purchased with Hardware”

The “must be purchased with hardware” precept is mandated by the software publisher. In accordance, Newegg.com customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Newegg.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

Newegg.com SATISFACTION GUARANTEE – Newegg.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

7-day replacement or refund guarantee on all CPUs, including Open Box processors. All other Open Box merchandise has a 15-day warranty period.
For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.
Downloadable software may not be exchanged or returned for a refund after purchase.
DVDs are non-refundable but may be exchanged for a functional version of the same film by using the pre-paid shipping label packaged with your order.
Marketplace: If you purchase an item from a Newegg Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to Newegg. In general, Newegg Marketplace sellers will honor Newegg’s Money Back Guarantee and Return Policy set forth above. However, certain exceptions may apply. Check the Seller’s Policy Page for the return policies of individual Marketplace sellers. In the event of a conflict between Newegg’s return policies and those on a Seller’s Policy Page, the Seller’s Policy Page return polices shall apply to your orders from that seller.

Cell Phone Return Policy

Customers who purchase wireless communication equipment, such as cell phones, from Newegg.com and who purchase a wireless communication service plan from a third party through Newegg.com as part of the same order, have an opportunity to try out the service and equipment to make sure they are satisfied. If according to the agreement for wireless service between Customer and their wireless service provider Customer is able to cancel their service (Service cancellation is actually governed by the terms of your agreement with the wireless service provider and should be reviewed) within 14-days (however it may instead be thirty (30) days for activations by customers whose primary place of use of the service is within the State of California (i.e. the customer’s service is activated using a California area code) and who purchase their service on or after December 6, 2004) then Customer may also return the wireless communication equipment within such same time period (i.e. 14 days or 30 days as applicable) after Activation, with no early termination fee, no non-usage based fee, no restocking fee and no reimbursement of any equipment discount. Please click here for information about how you may return the equipment should such be allowed as set forth above.

Software Return Policy

Retail Software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting Newegg.com Customer Service at service@newegg.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. Newegg.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Marketplace: Newegg Marketplace sellers may have software return policies that differ from Newegg’s software return policy set forth above. Check the Seller’s Policy Page for the software return policies of individual Marketplace sellers. In the event of a conflict between Newegg’s software return policy and those on a Seller’s Policy Page, the Seller’s Policy Page software return polices shall apply to your software orders from that seller.

DVD Return Policy

DVDs are non-refundable but may be exchanged within 30-days of the invoice date for a functional version of the same film by using the shipping label packaged with your order. If you have any questions or concerns, please contact us for help.

Marketplace: Newegg Marketplace sellers may have DVD return policies that differ from Newegg’s DVD return policy set forth above. Check the Seller’s Policy Page for the DVD return policies of individual Marketplace sellers. In the event of a conflict between Newegg’s DVD return policy and those on a Seller’s Policy Page, the Seller’s Policy Page DVD return polices shall apply to your DVD orders from that seller.

Physical Damage Policy

Physical damage to any product purchased at Newegg.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Newegg.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from Newegg.com. As a result, Newegg.com will return any physically damaged CPU back to the customer at the customer’s expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Marketplace: If you purchase an item from a Newegg Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to Newegg, and the return of that item will be subject to the restocking fee policies of that Marketplace seller rather than those of Newegg. Check the Seller’s Policy Page for the restocking fee policies of individual Marketplace sellers.

Technical Support

Newegg.com does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Newegg.com.

Marketplace: If you purchase an item from a Newegg Marketplace seller and need technical support, please direct your requests for technical assistance to that seller. However, please be aware that certain Marketplace sellers may not offer technical assistance. Check the Seller’s Policy Page of individual Marketplace sellers for details.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Newegg.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Marketplace: If you purchase an item from a Newegg Marketplace seller, that seller is responsible for shipping the item to you. While Newegg does not guarantee processing times for Marketplace transactions, in general Marketplace sellers should process orders within two business days of order verification.

Rush processing

Newegg.com will rush process your order for an additional fee provided that the following conditions are met:

Order is submitted before 12 noon PST.
Your transaction and credit card authorization is successfully completed before 12:30PM PST.
Your shipping address matches your credit card billing address (i.e. No alternate ship to address).
Rush Processing does NOT apply to Pre-Paid Check orders.

Rush Processing Disclaimer:

IN ALL CIRCUMSTANCES, NEWEGG.COM ‘S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE NEWEGG.COM CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, NEWEGG.COM WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $2.99 RUSH PROCESSING FEE WILL BE REFUNDED.

Marketplace: Rush processing is not currently available for items purchased from Newegg Marketplace sellers.

Pre-orders

Click the Pre-order button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered DVD or software is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our Web site and through standard Order Status emails to your account.

Marketplace: Pre-ordering is not currently available for items offered for purchase from Newegg Marketplace sellers.

Backorders

We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your Newegg.com login to alert you of the situation.

We will sometimes allow you to backorder an item that is out of stock. However, these items will be clearly marked with a Backorder button. Click the Backorder button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your backordered item is in stock and ready to ship. If you purchase an in-stock item with a backorder item, you will be charged accordingly for the available product and the difference when your backordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the backordered merchandise. You will be kept up-to-date via our Web site and through standard Order Status emails to your account.

Marketplace: Backordering is not currently available for items offered by Newegg Marketplace sellers.

Order status

Newegg.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Newegg.com ID once your order has shipped (except when an APO/FPO/DPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our Web site.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 256-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

Newegg.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our Web site will be used for processing purposes only. The only e-mails you will receive from Newegg.com are updates to any recent orders and/or returns.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call 1-800-390-1119 during Newegg.com’s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel Orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call 1-800-390-1119 during Newegg.com’s hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Resellers

Unfortunately, we do not currently have a reseller or discount program available at this time. Newegg.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our Web site. Anytime we receive any specials or promotions, we will immediately post them on our Web site for you to take advantage.

Tax: All customers outside of California, New Jersey, Pennslyvania, Tennessee, Washington will not be charged any state sales tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
For California, New Jersey, Pennsylvania, Tennessee,and Washington Resellers: please place your first order as normal, and fax over your reseller permit and this form with your Sales Order number. We will remove all tax from your order. Click here to view and print our reseller tax exemption form.

Volume Discounts

Newegg.com does not have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customers via our Web site. All of our inventory shown online is live, posted in real-time and accessible 24/7/365. We also do our best to advertise any specials, promotions or rebates for our customers’ benefit.

Product Listings

Newegg.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Newegg.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Web sites from Newegg.com are provided as resources to customers looking for additional information and/or professional opinion. Newegg.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.

Product Revisions

Newegg.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Newegg.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our Web site to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Newegg.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, Newegg.com will not be held responsible for product revision changes.

Product/Seller Reviews

Newegg.com reads all reviews before posting them and reserves the right to deny any review.

Here are some of the things that can cause a review to be denied:

Offensive or abusive language.
Prices and availability can change very quickly on the Newegg.com Web site, so please leave such information out of your review.
Hyperlinks/URLs.
References to other stores/resellers.
Comments on products that were either physically damaged or misused.
Replies to existing customer reviews; please do not attempt to initiate discussions here.
Comparisons to competing brands/products of competing brands.
Criticism of Newegg.com’s service or the service of our operations partners. (FedEx, UPS, PayPal, etc.)
References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation (overclocking, hacked drivers, tweaking/modding, etc.)
Illegal content
Invasions of personal privacy
Pornography or obscenity
Hate or incitement of violence, threats of harm or safety of a person
Graphic violence or other acts resulting in serious injury or death
Any violations of copyright. Please see our DMCA policy for more information.
Any violation of laws and/or copyrighted musical works.

We may change these policies at any time without notice.

Purchase Agreement

By accepting delivery of any product ordered from Newegg.com (“Newegg.com”), you (“Customer”) agree to be bound by the terms and conditions listed below. You and Newegg.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Newegg.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Newegg.com.

Satisfaction Guarantee

Newegg.com offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:

7-day refund/replacement guarantee on Retail, OEM and Open Box processors. All other Open Box merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.
Downloadable software may not be exchanged or returned for a refund after purchase.
DVDs are non-refundable and may be exchanged within 30-days of the invoice date for the same item only through Baker & Taylor via a shipping label included with their original delivery.
If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.
Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.
14 OR 30-DAY TRY OUT PERIOD FOR CELL PHONE PURCHASED WITH CELL PHONE SERVICE PLAN. CUSTOMERS WHO PURCHASE WIRELESS COMMUNICATION EQUIPMENT, SUCH AS CELL PHONES, FROM NEWEGG.COM AND WHO PURCHASE A WIRELESS COMMUNICATION SERVICE PLAN FROM A THIRD PARTY THROUGH NEWEGG.COM AS PART OF THE SAME ORDER, HAVE AN OPPORTUNITY TO TRY OUT THE SERVICE AND EQUIPMENT TO MAKE SURE THEY ARE SATISFIED. IF ACCORDING TO THE AGREEMENT FOR WIRELESS SERVICE BETWEEN CUSTOMER AND THEIR WIRELESS SERVICE PROVIDER CUSTOMER IS ABLE TO CANCEL THEIR SERVICE (SERVICE CANCELLATION IS ACTUALLY GOVERNED BY THE TERMS OF YOUR AGREEMENT WITH THE WIRELESS SERVICE PROVIDER AND SHOULD BE REVIEWED) WITHIN 14-DAYS (HOWEVER IT MAY INSTEAD BE THIRTY (30) DAYS FOR ACTIVATIONS BY CUSTOMERS WHOSE PRIMARY PLACE OF USE OF THE SERVICE IS WITHIN THE STATE OF CALIFORNIA (I.E. THE CUSTOMER’S SERVICE IS ACTIVATED USING A CALIFORNIA AREA CODE) AND WHO PURCHASE THEIR SERVICE ON OR AFTER DECEMBER 6, 2004) THEN CUSTOMER MAY ALSO RETURN THE WIRELESS COMMUNICATION EQUIPMENT WITHIN SUCH SAME TIME PERIOD (I.E. 14 DAYS OR 30 DAYS AS APPLICABLE) AFTER ACTIVATION, WITH NO EARLY TERMINATION FEE, NO NON-USAGE BASED FEE, NO RESTOCKING FEE AND NO REIMBURSEMENT OF ANY EQUIPMENT DISCOUNT. Please click here for information about how you may return the equipment should such be allowed as set forth above.

To take advantage of Newegg.com’s satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of Newegg.com’s Return Policy Procedure will result in the loss of Newegg.com’s refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Marketplace: In general, Newegg Marketplace sellers will honor Newegg’s Satisfaction Guarantee set forth above. However, certain exceptions may apply. Check the Seller’s Policy Page for the return policies of individual Marketplace sellers. In the event of a conflict between Newegg’s Satisfaction Guarantee and those on a Seller’s Policy Page, the Seller’s Policy Page satisfaction guarantee shall apply to your orders from that seller.

Product Return Procedure

To return a product in compliance with Newegg.com’s satisfaction guarantee, you must obtain a Return Merchandise Authorization (“RMA”) number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All return requests must be filed online. Newegg.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Newegg.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to Newegg.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Newegg.com’s Return Procedure will be breached and Newegg.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
Newegg.com will not refund to Customer the original shipping charges. In addition, Newegg.com will assess a 15% restocking fee against the Customer’s account on all returns for refund.
Marketplace: If you purchase an item from a Newegg Marketplace seller and need to return it, you must return that item to the Marketplace seller rather than to Newegg. Check the Seller’s Policy Page for the return procedure of individual Marketplace sellers. In the event of a conflict between Newegg’s product return procedure and those on a Seller’s Policy Page, the Seller’s Policy Page return procedures shall apply to your orders from that seller.

Warranties; All Product Sold “AS-IS” or “With All Faults”

NEWEGG.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY NEWEGG.COM ARE NOT MANUFACTURED BY NEWEGG.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER’S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). NEWEGG.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. NEWEGG.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. NEWEGG.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH NEWEGG.COM ARE SOLD “AS-IS” OR “WITH ALL FAULTS.” THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR NEWEGG.COM , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Limitation of Liability

IN ALL CIRCUMSTANCES NEWEGG.COM ‘S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. NEWEGG.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. NEWEGG.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT NEWEGG.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Cell Phone Equipment Discount Reimbursement for Early Termination

CUSTOMER MUST REIMBURSE NEWEGG.COM THE AMOUNT OF ANY DISCOUNT GIVEN BY NEWEGG.COM IN THE PRICE OF A WIRELESS COMMUNICATION DEVICE, SUCH AS A CELL PHONE, WHERE THE DISCOUNT WAS GIVEN BECAUSE CUSTOMER PURCHASED A WIRELESS COMMUNCATION SERVICE PLAN AS PART OF THE SAME ORDER, IF CUSTOMER DOES NOT MAINTAIN THE WIRELESS COMMUNICATION SERVICE PLAN PURCHASED AS PART OF THE ORDER IN GOOD STANDING FOR A MINIMUM OF 181 DAYS AFTER ACTIVATION. The wireless communication service plan will be considered not to be in good standing if:

You fail to pay the balance due by the payment due date in any month.
You cancel the service.
You change the service plan to a different service plan with a lower monthly service rate.
You transfer the equipment to another service plan.
You transfer any phone number associated with the service plan to another service plan.
You use the service plan purchased as part of the same order to replace an existing service plan you have with the same company.

Customer authorizes Newegg.com to initiate a charge to the credit card or other payment method was used to purchase the Equipment in the amount of $250.00, the Equipment Discount, if it is due.

Recordings

Newegg does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Newegg unless Customer has provided clear and conspicuous notice to Newegg and has received prior written consent from Newegg.

 

General Terms and Conditions
Orders

An order is not binding upon Newegg.com until it is accepted; Newegg.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Newegg.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your Newegg invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Newegg.

Risk of Loss

Newegg.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) — excepting software– and risk of loss passes to the Customer upon delivery to the carrier. Newegg.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Newegg.com to sign appropriate documents on Customer’s behalf to permit Newegg.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Newegg.com will advise Customer of estimated shipping dates, but Newegg.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transactions between Newegg.com and Customer shall be governed by the laws of the State of California, without regard to its conflict of laws rules. Specifically, the validity, interpretation and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Except for claims for injunctive relief by either party, Customer and Newegg agree that any dispute or controversy arising out of, in relation to, or in connection with this agreement or Customer’s use of the Newegg Website shall be finally settled by binding arbitration in Los Angeles, California under the then current rules of JAMS (formerly known as Judicial Arbitration & Mediation Services) by one (1) arbitrator appointed in accordance with such rules. ANY DISPUTE RESOLUTION PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SALES TRANSACTIONS BETWEEN NEWEGG.COM AND CUSTOMER, WHETHER IN ARBITRATION OR OTHERWISE, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION, AND NEWEGG.COM AND CUSTOMER EXPRESSLY AGREE THAT CLASS ACTION AND REPRESENTATIVE ACTION PROCEDURES SHALL NOT BE ASSERTED IN NOR APPLY TO ANY ARBITRATION PURSUANT TO THESE TERMS AND CONDITIONS.

Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Newegg.com that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with Newegg.com’s invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Newegg.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Newegg.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

Copyright Policy
Reporting Claims of Copyright Infringement

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from Newegg.com infringe your copyright, you may request removal of those materials (or access to them) from Newegg.com by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include substantially the following:

Your physical or electronic signature;
Identification of the copyrighted work you believe to have been infringed;
Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material;
Your name, mailing address, telephone number, and email address;
A statement by you that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law;
A statement by you, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Our designated Copyright Agent to receive DMCA Notices is:

Copyright Agent
Newegg.com Legal Department
17560 Rowland St.
City of Industry, CA 91748
Phone: (626) 271-9700
Fax: (626) 271-9480
copyright@newegg.com

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

Please be aware that if you knowingly materially misrepresent that material or activity on Newegg.com is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

Counter-Notification Procedures

If you believe that material you posted on Newegg.com was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a “Counter-Notice”) by submitting written notification to our copyright agent (identified below). Pursuant to the DMCA, the Counter-Notice must include substantially the following:

Your physical or electronic signature;
Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled;
Your name, mailing address, telephone number, and email address;
A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled;
A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which Newegg.com may be found) and that you will accept service from the person (or an agent of that person) who provided Newegg.com with the complaint at issue.

Completed Counter-Notices should be sent to:

Copyright Agent
Newegg.com Legal Department
17560 Rowland St.
City of Industry, CA 91748
Phone: (626) 271-9700
Fax: (626) 271-9480
copyright@newegg.com

The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.

Please be aware that if you knowingly materially misrepresent that material or activity on Newegg.com was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

Repeat Infringers

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

(V4.04: 5-1-14)Updated on June 8, 2018
 

新蛋网隐私政策

eBestMall 发表了文章 • 0 个评论 • 336 次浏览 • 2018-07-24 09:23 • 来自相关话题

Privacy Policy

Privacy Policy

This privacy policy tells you about the information we collect from you when you use any website or mobile application owned or operated by Newegg, its subsidiaries and affiliates, including Newegg websites around the world (collectively, the “Site”), including information about who we are, what information we collect, why we use your information, who we share your information with and why, how we protect your information, and how you can change or review your information. By using our services, and the Site, you understand and consent to Newegg collecting, storing, processing, and sharing your information as described in this privacy policy. If you do not agree with our policies and practices, do not use the Site.

Who are we?

We, along with our affiliates and subsidiaries, are Newegg. Our address is 9997 Rose Hills Road, Whittier, CA 90601. You can contact us by mail at the above address, by email at wecare@newegg.com or by telephone at 1 (800) 390-1119.

What personal information do we collect?

Information collected voluntarily

We collect information that you voluntarily provide to us, such as when you download the mobile application, register for an account, or place an order with Newegg.

Account Registration

To register for a Newegg account, you must provide us with your personal information, including your name, email address, and password.

Purchase Order Information

You are not required to have an account to place an order with us. You may place an order either through your account or through guest checkout, which provides an opportunity to create an account during checkout.

In order to place an order with Newegg, you must provide us with your name, shipping address, billing address, telephone number, and payment information, such as your credit card number, billing address, credit card expiration date, and credit card security code.

Information collected automatically

We may automatically collect your personal information, such as your IP address when you access the Site. In addition, we may collect certain information when you use the Site, such as how and when you use the Site. We may combine this information with other information that we have collected about you. We may use cookies, log files, web beacons, JavaScript, and other similar technology (“Cookies and Similar Technology”) to collect and store the information we collect.

Device Information

When you use the Site on a browser, or mobile device, which includes any mobile phone, tablet, or other device used to access the Site, we may automatically collect information from your web browser or mobile device. We may associate the information we collect from your web browser or mobile device with your account. In addition, we may associate that browser or mobile device with your account.

Why do we use your personal information?

We may use your personal information for a variety of business purposes, including:

Where necessary to provide you with access to our services, and the Site;
Where necessary to provide you with interactive features on the Site;
Where necessary to provide our services to you or for the performance of a contract;
Where necessary to process and fulfill your orders and returns and exchanges;
Where necessary to contact you if we have trouble processing your order;
Where necessary to provide you with customer support and to respond to your requests, comments, questions, or concerns;
Where necessary to send you information about your order, such as order updates;
Where necessary to process and manage your subscriptions;
Where necessary to fulfill your benefits that are associated with your use of our services, such as to award points through our EggPoint loyalty program;
Where necessary to administer sweepstakes and contests that you have entered into;
Where necessary to customize your settings;
Where necessary to send you important notices, such as system notices and alerts, and changes to our terms and conditions, and policies;
Where necessary to comply with applicable laws and legal obligations;
Where necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Newegg;
Where necessary for our legitimate interest in preventing and detecting fraud, and maintaining security;
Where necessary for our legitimate interests in enforcing our terms and conditions, and policies;
Where necessary for our legitimate interests in analyzing and improving the effectiveness of the Site, and our products and services;
Where you consent to Newegg sending you our newsletters, special promotions, and offers;
Where you consent to Newegg sending you text alerts and/or email notifications;
Where you consent to Newegg sending you push notifications on your mobile device; and
Where you consent to Newegg sending you marketing communications, advertisements and other information relating to our products and services.

Cookies and Similar Technology

We use Cookies and Similar Technologies in order to provide our services, to analyse and improve our services, to prevent and detect fraud, to customize your account settings, and to personalize your experience of the Site through the use of targeted advertisements and offers.

Cookies

A cookie is a small text file that is generated by a site that is stored on your computer. When you access the Site, a number of cookies are used by Newegg and third parties. We may link data stored in cookies to the personal information you submitted while on the Site.

Log file

We may use IP addresses to analyze trends, administer the Site, track user movement, and gather broad demographic information for aggregate use. We may store the information in log files or other types of files, which may be combined with other information that we have collected about you.

Web Beacon

A web beacon is a small graphic image, such as a pixel or GIF, which is placed on a web page and used to provide information on when and how you use the Site, and services. We may allow third-party companies to collect non-personal information when you visit the Site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you. The Site does not respond to “Do Not Track” signals or mechanisms.

Functional

Some of the Cookies and Similar Technology that we use are strictly necessary for the Site to function and cannot be turned off. As a result, if you choose to reject the cookies, you cannot browse our store or place an order with Newegg. We use Cookies and Similar Technology for various necessary and legitimate business purposes, including to enable you to register, access and update your account; to allow you to make a purchase; in order for Newegg to analyze and improve the performance of our services, and the Site; to maintain security on the Site, and to prevent and detect fraud; to customize your account; and to display certain web page content based upon your browser type and other information provided by our Cookies and Similar Technology.

Personalized Experience and Offers

Newegg and various third parties may use Cookies and Similar Technology to personalize your experience on the Site, such as through the use of targeted advertisements and special offers. We have no access to or control over third-party technologies. In addition, please note that this privacy policy covers Newegg’s use of Cookies and Similar Technology only and does not cover third-party use of their own proprietary technologies.

Third-Party Services Cookies

Newegg and third-party service providers that you may subscribe to may require Cookies and Similar Technologies to allow you to use those third-party services in connection with your use of our services, and the Site. We have no access to or control over third-party technologies. In addition, please note that this privacy policy covers the use of Cookies and Similar Technologies by Newegg only and does not cover the use of technologies by any third-party service providers.

Who do we share your information with and why?

We may share or disclose your personal information at your direction or request, or upon your consent, such as when you authorize a third-party application to access your account or when you direct us to share your feedback with a marketplace seller or other business.

We may also share your personal information between:

Marketplace Sellers

Third-Party sellers offer products for sale through Newegg’s Marketplace platform. We refer to these third parties as Marketplace Sellers. In order to best facilitate and complete Marketplace Seller Transactions, we may share some of your personal information with these third parties.

Service Providers

In order to process your credit card information to complete your purchase, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures.

In addition, we may employ third-party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

Affiliated Institutions

We may share your personal information we collect with all Newegg subsidiaries and affiliates.

As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personal information would only be used in a manner consistent with our pre-existing Privacy Notice and terms and conditions.

As Required by Law

We reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Newegg.

Third-Party Companies for Marketing

Subject to your marketing preferences and settings, we may share your personal information with third-party companies that may, among other things, use your personal information to provide you with targeted advertisements and special offers. To change your settings, go to the account settings section of this privacy policy. The companies will only be allowed to use your personal information in accordance with your marketing preferences and will be required to keep your personal information secure.

Collection and Use of Non-Personal Information

We may collect, use, store, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.

Collection and Use of Public Information

We may collect, use, store, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.

Links

The Site may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website and application that you use. This privacy policy applies only to information collected by the Site. To the extent any linked websites or applications you visit are not owned or operated by Newegg, please be aware that we are not responsible for the websites or applications’ content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.

Testimonial/Feedback about our Services

The testimonial/feedback sections of the Site are for the purpose of sharing positive experiences and providing feedback about the Site. The testimonial/feedback sections are moderated to ensure accurate testimonial/feedback. Published testimonial/feedback are genuine and are not edited or altered by Newegg. Newegg reserves the right to post or remove any testimonial/feedback at its discretion.

By posting your testimonial/feedback on the Site, you give us permission to reprint or use the testimonial/feedback in connection with our business. You also are agreeing to the following: (1) The reprint or use of the testimonial/feedback will be at our discretion and without compensation; (2) We may use the testimonial/feedback with or without any pseudo (pen) name credit; (3) Our right to use the testimonial/feedback is perpetual and may be assigned by us; (4) We may use the testimonial/feedback locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the testimonial/feedback.

Please note that any information you include in a testimonial/feedback may be read, collected, and used by anyone.

Testimonial/Reviews about Products

The testimonial/reviews sections of the Site are for the purpose of sharing positive experiences and product reviews. The testimonial/reviews sections are moderated to ensure accurate testimonial/reviews. Published testimonial/reviews are genuine and are not edited or altered by Newegg. Newegg reserves the right to post or remove any testimonial/reviews at its discretion.

By posting your testimonial/reviews on the Site, you give us permission to reprint or use the testimonial/reviews in connection with our business. You also are agreeing to the following: (1) The reprint or use of the testimonial/reviews will be at our discretion and without compensation; (2) We may use the testimonial/reviews with or without any pseudo (pen) name credit; (3) Our right to use the testimonial/reviews is perpetual and may be assigned by us; (4) We may use the testimonial/reviews locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the testimonial/reviews.

Please note that any information you include in a testimonial/reviews may be read, collected, and used by anyone.

Newegg Insider, GameCrate, and Unlocked (Blogs)

By posting your comment(s) on our blogs, including, but not limited to, Newegg Insider, GameCrate, or Unlocked (“Blog” or “Blogs”), you give us permission to reprint or use the comments in connection with our business. You also are agreeing to the following: (1) The reprint or use of the comment will be at our discretion and without compensation; (2) We may use the comment with or without any pseudo (pen) name credit; (3) Our right to use the comment is perpetual and may be assigned by us; (4) We may use the Blog locally, nationally, or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the comment on our Blog.

Please note that any information you include in a comment on our Blog may be read, collected, and used by anyone.

Posting Testimonial, Feedback, Reviews, and Blogs with Photos

We may allow you to post testimonial, feedback, reviews, and Blogs on the Site that include photos. We will not access your photos or camera until we obtain your consent and we will only use the photos that you have selected. You can manage your photos and camera settings at any time by changing the settings on your mobile device.

Social Media Platforms

We maintain presences on social media platforms including, but not limited to, Facebook, Twitter, Instagram, and YouTube. Any information you post on a social media platform is done at your own risk and without any expectation of privacy. Please be aware that Newegg is not responsible for the privacy practices of such other sites.

How do we protect your information?

Security

Newegg takes precautions to protect its customers’ information. When you submit sensitive information via the Site, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software. To learn more about SSL, follow this link: www.verisign.com.

Access to all of our users’ information is restricted. Newegg operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personal information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at wecare@newegg.com, or call toll free 1-800-390-1119, to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

If you have any questions or concerns about Newegg’s security practices, you can send us an email at wecare@newegg.com.

Retention Period

We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Safeguarding Information

To ensure that your user name and password remain confidential, DO NOT share this information with anyone.

Children

Newegg does not sell products intended for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the legal age of majority in your jurisdiction, you may only use the Site in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information from children under the age of 13. Newegg is committed to protecting the welfare and privacy of children.

California Residents

If you are a California resident and have an established business relationship with us, you may submit a request to us to obtain certain information regarding our disclosure of your personal information within the immediately preceding calendar year to third parties for their direct marketing purposes. To submit a request, please send an email to wecare@newegg.com.

How can you change or review your information?

You may change or review your account information and settings for the following:

Account Information

When you register for a Newegg account, you enter your email address. This email address is your Newegg ID and the email address that you use to log in to the Site. To change your email address and Newegg ID on Newegg, from our desktop website, please go to Account Settings. You cannot change your email address and Newegg ID from the Newegg mobile application or mobile website. Please note that you must have your email address/Newegg ID and password in order to access your account.

Special Offers

At the time of your order, you may choose to receive special offers and news by clicking the appropriate field.

If you currently receive special offers and news and wish to stop receiving special offers and news, Newegg provides several ways to do so. You may send e-mails to wecare@newegg.comwith a request to be removed. Finally, you may use the link provided in all Newegg communications to automatically unsubscribe. Please note that you might still receive intermittent updates on products, services, specials or news.

Push Notifications

If you currently receive push notifications and wish to stop receiving push notifications, you can deactivate these notifications at any time by changing the settings on your mobile device.

Uninstall Mobile Application

You can stop all further collection of information by our mobile application by uninstalling our mobile application. You may use the standard uninstall process to remove our mobile application from your mobile device.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

We will update the date of this document each time it is changed.

Last Update

The Privacy Policy contained herein became officially effective June 19, 2018.Updated on June 28, 2018
  查看全部
Privacy Policy

Privacy Policy

This privacy policy tells you about the information we collect from you when you use any website or mobile application owned or operated by Newegg, its subsidiaries and affiliates, including Newegg websites around the world (collectively, the “Site”), including information about who we are, what information we collect, why we use your information, who we share your information with and why, how we protect your information, and how you can change or review your information. By using our services, and the Site, you understand and consent to Newegg collecting, storing, processing, and sharing your information as described in this privacy policy. If you do not agree with our policies and practices, do not use the Site.

Who are we?

We, along with our affiliates and subsidiaries, are Newegg. Our address is 9997 Rose Hills Road, Whittier, CA 90601. You can contact us by mail at the above address, by email at wecare@newegg.com or by telephone at 1 (800) 390-1119.

What personal information do we collect?

Information collected voluntarily

We collect information that you voluntarily provide to us, such as when you download the mobile application, register for an account, or place an order with Newegg.

Account Registration

To register for a Newegg account, you must provide us with your personal information, including your name, email address, and password.

Purchase Order Information

You are not required to have an account to place an order with us. You may place an order either through your account or through guest checkout, which provides an opportunity to create an account during checkout.

In order to place an order with Newegg, you must provide us with your name, shipping address, billing address, telephone number, and payment information, such as your credit card number, billing address, credit card expiration date, and credit card security code.

Information collected automatically

We may automatically collect your personal information, such as your IP address when you access the Site. In addition, we may collect certain information when you use the Site, such as how and when you use the Site. We may combine this information with other information that we have collected about you. We may use cookies, log files, web beacons, JavaScript, and other similar technology (“Cookies and Similar Technology”) to collect and store the information we collect.

Device Information

When you use the Site on a browser, or mobile device, which includes any mobile phone, tablet, or other device used to access the Site, we may automatically collect information from your web browser or mobile device. We may associate the information we collect from your web browser or mobile device with your account. In addition, we may associate that browser or mobile device with your account.

Why do we use your personal information?

We may use your personal information for a variety of business purposes, including:

Where necessary to provide you with access to our services, and the Site;
Where necessary to provide you with interactive features on the Site;
Where necessary to provide our services to you or for the performance of a contract;
Where necessary to process and fulfill your orders and returns and exchanges;
Where necessary to contact you if we have trouble processing your order;
Where necessary to provide you with customer support and to respond to your requests, comments, questions, or concerns;
Where necessary to send you information about your order, such as order updates;
Where necessary to process and manage your subscriptions;
Where necessary to fulfill your benefits that are associated with your use of our services, such as to award points through our EggPoint loyalty program;
Where necessary to administer sweepstakes and contests that you have entered into;
Where necessary to customize your settings;
Where necessary to send you important notices, such as system notices and alerts, and changes to our terms and conditions, and policies;
Where necessary to comply with applicable laws and legal obligations;
Where necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Newegg;
Where necessary for our legitimate interest in preventing and detecting fraud, and maintaining security;
Where necessary for our legitimate interests in enforcing our terms and conditions, and policies;
Where necessary for our legitimate interests in analyzing and improving the effectiveness of the Site, and our products and services;
Where you consent to Newegg sending you our newsletters, special promotions, and offers;
Where you consent to Newegg sending you text alerts and/or email notifications;
Where you consent to Newegg sending you push notifications on your mobile device; and
Where you consent to Newegg sending you marketing communications, advertisements and other information relating to our products and services.

Cookies and Similar Technology

We use Cookies and Similar Technologies in order to provide our services, to analyse and improve our services, to prevent and detect fraud, to customize your account settings, and to personalize your experience of the Site through the use of targeted advertisements and offers.

Cookies

A cookie is a small text file that is generated by a site that is stored on your computer. When you access the Site, a number of cookies are used by Newegg and third parties. We may link data stored in cookies to the personal information you submitted while on the Site.

Log file

We may use IP addresses to analyze trends, administer the Site, track user movement, and gather broad demographic information for aggregate use. We may store the information in log files or other types of files, which may be combined with other information that we have collected about you.

Web Beacon

A web beacon is a small graphic image, such as a pixel or GIF, which is placed on a web page and used to provide information on when and how you use the Site, and services. We may allow third-party companies to collect non-personal information when you visit the Site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you. The Site does not respond to “Do Not Track” signals or mechanisms.

Functional

Some of the Cookies and Similar Technology that we use are strictly necessary for the Site to function and cannot be turned off. As a result, if you choose to reject the cookies, you cannot browse our store or place an order with Newegg. We use Cookies and Similar Technology for various necessary and legitimate business purposes, including to enable you to register, access and update your account; to allow you to make a purchase; in order for Newegg to analyze and improve the performance of our services, and the Site; to maintain security on the Site, and to prevent and detect fraud; to customize your account; and to display certain web page content based upon your browser type and other information provided by our Cookies and Similar Technology.

Personalized Experience and Offers

Newegg and various third parties may use Cookies and Similar Technology to personalize your experience on the Site, such as through the use of targeted advertisements and special offers. We have no access to or control over third-party technologies. In addition, please note that this privacy policy covers Newegg’s use of Cookies and Similar Technology only and does not cover third-party use of their own proprietary technologies.

Third-Party Services Cookies

Newegg and third-party service providers that you may subscribe to may require Cookies and Similar Technologies to allow you to use those third-party services in connection with your use of our services, and the Site. We have no access to or control over third-party technologies. In addition, please note that this privacy policy covers the use of Cookies and Similar Technologies by Newegg only and does not cover the use of technologies by any third-party service providers.

Who do we share your information with and why?

We may share or disclose your personal information at your direction or request, or upon your consent, such as when you authorize a third-party application to access your account or when you direct us to share your feedback with a marketplace seller or other business.

We may also share your personal information between:

Marketplace Sellers

Third-Party sellers offer products for sale through Newegg’s Marketplace platform. We refer to these third parties as Marketplace Sellers. In order to best facilitate and complete Marketplace Seller Transactions, we may share some of your personal information with these third parties.

Service Providers

In order to process your credit card information to complete your purchase, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures.

In addition, we may employ third-party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

Affiliated Institutions

We may share your personal information we collect with all Newegg subsidiaries and affiliates.

As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personal information would only be used in a manner consistent with our pre-existing Privacy Notice and terms and conditions.

As Required by Law

We reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Newegg.

Third-Party Companies for Marketing

Subject to your marketing preferences and settings, we may share your personal information with third-party companies that may, among other things, use your personal information to provide you with targeted advertisements and special offers. To change your settings, go to the account settings section of this privacy policy. The companies will only be allowed to use your personal information in accordance with your marketing preferences and will be required to keep your personal information secure.

Collection and Use of Non-Personal Information

We may collect, use, store, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.

Collection and Use of Public Information

We may collect, use, store, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.

Links

The Site may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website and application that you use. This privacy policy applies only to information collected by the Site. To the extent any linked websites or applications you visit are not owned or operated by Newegg, please be aware that we are not responsible for the websites or applications’ content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.

Testimonial/Feedback about our Services

The testimonial/feedback sections of the Site are for the purpose of sharing positive experiences and providing feedback about the Site. The testimonial/feedback sections are moderated to ensure accurate testimonial/feedback. Published testimonial/feedback are genuine and are not edited or altered by Newegg. Newegg reserves the right to post or remove any testimonial/feedback at its discretion.

By posting your testimonial/feedback on the Site, you give us permission to reprint or use the testimonial/feedback in connection with our business. You also are agreeing to the following: (1) The reprint or use of the testimonial/feedback will be at our discretion and without compensation; (2) We may use the testimonial/feedback with or without any pseudo (pen) name credit; (3) Our right to use the testimonial/feedback is perpetual and may be assigned by us; (4) We may use the testimonial/feedback locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the testimonial/feedback.

Please note that any information you include in a testimonial/feedback may be read, collected, and used by anyone.

Testimonial/Reviews about Products

The testimonial/reviews sections of the Site are for the purpose of sharing positive experiences and product reviews. The testimonial/reviews sections are moderated to ensure accurate testimonial/reviews. Published testimonial/reviews are genuine and are not edited or altered by Newegg. Newegg reserves the right to post or remove any testimonial/reviews at its discretion.

By posting your testimonial/reviews on the Site, you give us permission to reprint or use the testimonial/reviews in connection with our business. You also are agreeing to the following: (1) The reprint or use of the testimonial/reviews will be at our discretion and without compensation; (2) We may use the testimonial/reviews with or without any pseudo (pen) name credit; (3) Our right to use the testimonial/reviews is perpetual and may be assigned by us; (4) We may use the testimonial/reviews locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the testimonial/reviews.

Please note that any information you include in a testimonial/reviews may be read, collected, and used by anyone.

Newegg Insider, GameCrate, and Unlocked (Blogs)

By posting your comment(s) on our blogs, including, but not limited to, Newegg Insider, GameCrate, or Unlocked (“Blog” or “Blogs”), you give us permission to reprint or use the comments in connection with our business. You also are agreeing to the following: (1) The reprint or use of the comment will be at our discretion and without compensation; (2) We may use the comment with or without any pseudo (pen) name credit; (3) Our right to use the comment is perpetual and may be assigned by us; (4) We may use the Blog locally, nationally, or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the comment on our Blog.

Please note that any information you include in a comment on our Blog may be read, collected, and used by anyone.

Posting Testimonial, Feedback, Reviews, and Blogs with Photos

We may allow you to post testimonial, feedback, reviews, and Blogs on the Site that include photos. We will not access your photos or camera until we obtain your consent and we will only use the photos that you have selected. You can manage your photos and camera settings at any time by changing the settings on your mobile device.

Social Media Platforms

We maintain presences on social media platforms including, but not limited to, Facebook, Twitter, Instagram, and YouTube. Any information you post on a social media platform is done at your own risk and without any expectation of privacy. Please be aware that Newegg is not responsible for the privacy practices of such other sites.

How do we protect your information?

Security

Newegg takes precautions to protect its customers’ information. When you submit sensitive information via the Site, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software. To learn more about SSL, follow this link: www.verisign.com.

Access to all of our users’ information is restricted. Newegg operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personal information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at wecare@newegg.com, or call toll free 1-800-390-1119, to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

If you have any questions or concerns about Newegg’s security practices, you can send us an email at wecare@newegg.com.

Retention Period

We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Safeguarding Information

To ensure that your user name and password remain confidential, DO NOT share this information with anyone.

Children

Newegg does not sell products intended for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the legal age of majority in your jurisdiction, you may only use the Site in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information from children under the age of 13. Newegg is committed to protecting the welfare and privacy of children.

California Residents

If you are a California resident and have an established business relationship with us, you may submit a request to us to obtain certain information regarding our disclosure of your personal information within the immediately preceding calendar year to third parties for their direct marketing purposes. To submit a request, please send an email to wecare@newegg.com.

How can you change or review your information?

You may change or review your account information and settings for the following:

Account Information

When you register for a Newegg account, you enter your email address. This email address is your Newegg ID and the email address that you use to log in to the Site. To change your email address and Newegg ID on Newegg, from our desktop website, please go to Account Settings. You cannot change your email address and Newegg ID from the Newegg mobile application or mobile website. Please note that you must have your email address/Newegg ID and password in order to access your account.

Special Offers

At the time of your order, you may choose to receive special offers and news by clicking the appropriate field.

If you currently receive special offers and news and wish to stop receiving special offers and news, Newegg provides several ways to do so. You may send e-mails to wecare@newegg.comwith a request to be removed. Finally, you may use the link provided in all Newegg communications to automatically unsubscribe. Please note that you might still receive intermittent updates on products, services, specials or news.

Push Notifications

If you currently receive push notifications and wish to stop receiving push notifications, you can deactivate these notifications at any time by changing the settings on your mobile device.

Uninstall Mobile Application

You can stop all further collection of information by our mobile application by uninstalling our mobile application. You may use the standard uninstall process to remove our mobile application from your mobile device.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

We will update the date of this document each time it is changed.

Last Update

The Privacy Policy contained herein became officially effective June 19, 2018.Updated on June 28, 2018
 

洋码头服务协议

eBestMall 发表了文章 • 0 个评论 • 430 次浏览 • 2018-07-24 09:19 • 来自相关话题

洋码头服务协议

上海洋码头网络技术有限公司(“洋码头公司”或“洋码头”)依据本《洋码头服务协议》(“本协议”)的规定为您使用洋码头平台(见定义)提供服务,本协议在用户(见定义)和洋码头公司之间具有法律效力!
请用户务必审慎阅读本协议,免除或责任限制条款将以加粗的形式体现,用户应重点阅读。除非用户已阅读并接受本协议条款,否则用户无权使用洋码头提供的服务。用户点击协议正本下方的“确认”按钮并按照洋码头平台注册程序成功注册为用户后,即视为用户已经充分阅读并接受本协议全部条款,本协议立即生效,对双方均具有约束力。

一、 关于本协议的确认与接受

1. 本协议内容包括协议正文及所有洋码头已经发布的或将来可能发布的各类规则、准则及协议(“各类规则”)。所有各类规则为协议不可分割的一部分,与协议正文具有同等法律效力。
2. 洋码头有权根据需要不时地制定、修改本协议或各类规则,如本协议有任何变更,洋码头将在洋码头网站上(www.ymatou.com)刊载公告,通知予用户。如用户不同意相关变更,必须停止使用“服务”。经修订的协议一经在洋码头平台公布后,立即自动生效。各类规则会在发布后生效,亦成为本协议的一部分。登录或继续使用“服务”将表示用户接受经修订的协议。除另行明确声明外,任何使“服务”范围扩大或功能增强的新内容均受本协议约束。
3. 请用户务必在注册之前认真阅读全部服务协议内容,如有任何疑问,可向洋码头平台咨询。
4. 在本协议中没有以“规则”字样表示的链接文字所指示的文件仍属于本协议的组成部分,同样需要用户的理解与遵循,并对用户具有约束力。

二、 定义

1. 用户及用户注册
用户包括买家和卖家(买手),用户必须是具备完全民事行为能力的自然人,或者是具有合法经营资格的实体组织。若用户为18周岁以下的未成年人使用洋码头平台服务,需事先得到其家长或监护人的同意。无民事行为能力人、限制民事行为能力人以及无经营或特定经营资格的组织不当注册为洋码头平台用户或超过其民事权利或行为能力范围从事交易的洋码头用户,造成的一切后果,洋码头有权要求该用户及用户的监护人、或组织负责。
2. 洋码头平台
洋码头平台:指由洋码头公司设立并用来为用户提供买卖服务的平台,包括洋码头网站,及洋码头海外商城,洋码头海外扫货神器等PC及手机客户端平台。洋码头平台站仅作为在线交易平台,作为用户物色交易对象,就货物和服务的交易进行协商,以及获取各类与贸易相关的服务的场所。洋码头平台并不作为用户(买家或卖家)的身份参与买卖行为的本身。
3. 服务
洋码头提供的,(1)用于在洋码头平台上与交易有关的全部服务,包括但不限于利用洋码头平台发布交易信息、查询物品信息、参加网上物品团购、与其它用户订立物品买卖合同、评价其它用户的信用、参加洋码头平台的有关活动以及有权享受洋码头平台提供的其它的有关信息服务;(2)向用户发布即时消息、邮件和广告等服务;(3)其他洋码头认为有必要提供的服务。

三、 用户权利和义务

1. 注册账户
(a) 指用户登陆洋码头平台,并按要求填写相关信息并确认同意履行相关用户协议的过程。用户有权拥有自己在洋码头平台的用户名及交易密码,并有权利使用自己的用户名及密码随时登陆洋码头平台交易平台。用户不得以任何形式擅自借用、转让或授权他人使用自己的洋码头平台用户名,否则用户应承担由此产生的一切责任,并与实际使用人承担连带责任;洋码头保留自行决定警告、中(终)止向用户提供平台部分或全部服务、冻结、注销用户账户的权利。
2. 注册资料
(a) 用户有义务在注册时提供自己的真实资料,并保证诸如电子邮件地址、联系电话、联系地址、邮政编码等内容的有效性及安全性,保证洋码头平台及其他用户可以通过上述联系方式与自己进行联系。同时,用户也有义务在相关资料实际变更时及时更新有关注册资料。用户保证不以他人资料在洋码头平台进行注册或认证。如用户提供的注册资料不真实、不有效、不合法、不完整或者洋码头有合理理由怀疑用户提供的注册资料不真实、不合法、不完整,洋码头有权自行决定拒绝或中(终)止向用户提供洋码头平台部分或全部服务。
(b) 用户应及时更新用户资料及妥善保管自己的账号和密码。如因用户不及时更新资料或不妥善保管账户导致不能正常使用服务或遭受账户被盗,用户不得以此作为取消交易或拒绝付款的理由,洋码头亦不承担任何责任。
3. 用户行为规范
(a) 用户了解并同意其在洋码头上的个人账户如存在涉嫌欺诈、违反诚实信用原则等地使用服务或者其他违反本条款或其他公开条款的行为(包括但不限于买卖个人账号、红包、优惠券等代金券;使用作弊软件或其他不正当方式获取积分、代金券;盗取他人账号;使用同一IP地址频繁注册账户等),洋码头有权拒绝继续提供服务,并可以采取冻结用户账户的措施,并根据具体情况有权对该用户账号中因上述行为而获得的一切虚拟货币予以失效或清零。
(b) 用户应当保证在使用洋码头平台上进行交易过程中遵守诚实信用的原则,不在交易过程中采取不正当竞争行为,不扰乱网上交易的正常秩序,不从事与网上交易无关的行为。
(c) 用户不应在洋码头平台上恶意评价其他用户,或采取不正当手段提高自身的信用度或降低其他用户的信用度。
(d) 用户在洋码头平台上不得发布各类违法或违规信息。
(e) 用户在洋码头平台上不得买卖国家禁止销售的或限制销售的物品、不得买卖侵犯他人知识产权或其它合法权益的物品,也不得买卖违背社会公共利益或公共道德的、或是洋码头认为不适合在洋码头平台上销售的物品。具体内容详见禁止和限制发布物品信息表。
(f) 用户同意,不对洋码头平台上任何数据作商业性利用,包括但不限于在未经洋码头事先书面批准的情况下,以复制、传播等方式使用在洋码头平台站上展示的任何资料。
(g) 用户因进行交易、获取有偿服务或接触洋码头平台服务器而发生的所有应纳税负,以及一切硬件、软件、服务及其它方面的费用均由用户负责支付。
(h) 用户在洋码头平台发布物品信息时都必须承诺其所代购的物品来源合法,绝无假货!确认违反此基本承诺情况下洋码头、以及其受到影响的用户,都将保留诉诸外国当地法律或者中国法律获得赔偿的权利。
4. 用户违规的处理
(a) 洋码头有权对用户的注册数据及交易行为进行查阅,发现注册数据或交易行为中存在任何问题或怀疑,均有权向用户发出询问及要求改正的通知或者直接做出删除等处理。
(b) 对于用户在洋码头平台上的不当行为或其它任何洋码头认为应当终止服务的情况,洋码头有权随时作出删除相关信息、终止服务提供等处理,而无须征得用户的同意。
(c) 出现如下情况时,洋码头有权对相关用户的注册数据、交易行为以及与交易有关的其它事项进行事先审查:

(i) 用户或其它第三方通知洋码头,认为某个具体用户或具体交易事项可能存在重大问题;
(ii) 用户或其它第三方向洋码头告知交易平台上有违法或不当行为的,洋码头以普通非专业交易者的知识水平标准对相关内容进行判别,可以明显认为这些内容或行为具有违法或不当性质的;

洋码头有权根据不同情况选择保留或删除相关信息或继续、停止对该用户提供服务,并追究相关法律责任。
5. 用户赔偿责任
用户明确理解并同意,如因其违反有关法律(包括但不限于海关及税务方面的监管规定)或者本协议之规定,使洋码头遭受任何损失,受到任何第三方的索赔,或任何行政管理部门的处罚,用户应对洋码头提供补偿,包括合理的律师费用。
6. 遵守当地法律
用户承诺自己在使用洋码头平台时实施的所有行为均遵守当地国家法律、法规(包括但不限于海关及税务方面的监管规定)和洋码头的相关规定以及各种社会公共利益或公共道德。如有违反导致任何法律后果的发生,用户将以自己的名义独立承担所有相应的法律责任。

四、 知识产权

1. 知识产权归属
所有出现在洋码头网站上的内容包括但不限于:编码、商标、服务标志、图片、资讯、资料、网页设计、肖像、文字内容、按钮图标,均由洋码头公司或其他权利人依法拥有知识产权。
2. 许可使用权
用户以此授予洋码头全球通用的、永久的、免费的许可使用权利(并有权对该权利进行再授权),使洋码头有权(全部或部份地)使用、复制、修订、改写、发布、翻译、分发、执行和展示用户公示于网站的各类信息或制作其派生作品,和/或以现在已知或日后开发的任何形式、媒体或技术,将上述纳入其它作品内;用户在符合洋码头平台的使用目的的前提下可浏览和使用洋码头平台服务,即以购买和销售个人用品供个人使用的目的,其他方式的使用都是禁止的,包括但不限于复制、修改、使用、改写、发布、翻译、展览或以商品转卖为目的在本网站上购物或整体地非法使用本网站的内容。洋码头授予用户对洋码头平台的访问、洋码头软件的使用的有限许可,用户不得对洋码头软件进行反向工程、反向汇编、反向编译、以其他方式尝试发现软件的源代码或试图篡改,洋码头在提供服务时所依托的软件的著作权、专利权及其他知识产权均归洋码头所有。
3. 商标
如果没有洋码头事先的书面同意,洋码头不会通过口头、暗示或其他特别授权方式允许任何人和单位使用洋码头的标识、商标、商号等。任何非法或未经授权的使用洋码头的标识都是禁止的,并且要承担相应的法律后果。

五、 服务的中断和终止

1. 用户同意,洋码头可自行全权决定,在发出通知的情况下,对服务内容进行变更,随时中断或终止提供服务,并不承担责任
 
2. 用户发起的终止
如用户向洋码头提出注销洋码头平台注册用户身份时,经洋码头审核同意,并确认无任何未结交易,由洋码头注销该注册用户,用户即解除与洋码头的服务协议关系。用户提出终止并注销账户可以通过明示或暗示的方式,

(a) 通过洋码头平台自助注销自己的账户;
(b) 通过明确表示不接受本协议的任何变更;
(c) 明确表示不愿继续使用洋码头服务。

3. 洋码头发起的终止
在下列情况下,洋码头可以中断或终止服务:

(a) 在用户违反本协议相关规定时,洋码头有权终止向该用户提供服务。如用户在被洋码头终止提供服务后,再一次直接或间接或以他人名义注册为洋码头平台用户的,洋码头有权再次单方面终止向该用户提供服务;
(b) 如洋码头通过用户提供的信息与用户联系时,发现用户在注册时填写的电子邮箱已不存在或无法接收电子邮件的,经洋码头以其它联系方式通知用户更改,而用户在三个工作日内仍未能提供新的电子邮箱地址的,洋码头有权终止向该用户提供服务;
(c) 一旦洋码头平台发现用户注册数据中主要内容是虚假的或不完整,洋码头有权随时终止向该用户提供服务;
(d) 本协议终止或更新时,用户明示不愿接受新的服务协议的并通知到洋码头;
(e) 用户通过非洋码头提供或认可的方式或通过其他不合法的方式,获取洋码头提供的补贴,包括但不限于红包、代金券、优惠券等形式;
(f) 用户销售假冒伪劣或侵权商品、违禁品等,侵犯他人合法权益的行为;
(g) 其它洋码头认为需终止服务的情况。

4. 终止后的处理
(a) 账号终止后,洋码头没有义务为用户提供原账号中或与之相关的任何信息,或转发任何未曾阅读或发送的信息给用户或第三方。此外,用户同意,洋码头不就终止用户服务而对用户或任何第三者承担任何责任。
(b) 注销该用户账号后,洋码头仍保留下列权利:

(i)用户注销后,洋码头有权保留该用户的注册数据及以前的交易行为记录;
(ii)用户注销后,如用户在注销前在洋码头平台上存在违法行为或违反合同的行为,洋码头仍可行使本协议所规定的权利

5. 服务中断、终止之前用户交易行为的处理因用户违反法律法规或者违反本协议规定而致使洋码头平台中断、终止对用户服务的,对于服务中断、终止之前用户交易行为依下列原则处理:

(a) 服务中断、终止之前,用户已经上传至洋码头平台的物品尚未交易或尚未交易完成的,洋码头有权在中断、终止服务的同时删除此项物品的相关信息;
(b) 服务中断、终止之前,用户已经就其它用户出售的具体物品作出要约,但交易尚未结束,洋码头有权在中断或终止服务的同时删除该用户的相关要约;
(c) 服务中断、终止之前,用户已经与另一用户就具体交易达成一致,洋码头平台可以不删除该项交易,但洋码头有权在中断、终止服务的同时将用户被中断或终止服务的情况通知用户的交易对方。

六、 责任范围及责任限制

1. 洋码头仅对本协议列明的义务承担责任。
2. 洋码头平台站仅作为交易场所。洋码头不能控制交易所涉及的物品的质量、安全或合法性,商贸信息的真实性或准确性,以及交易方履行其在贸易协议项下的各项义务的能力。洋码头提醒用户应该通过自己的谨慎判断确定登录物品及相关信息的真实性、合法性和有效性。
3. 用户明确理解和同意,洋码头只能按照现有的技术水平和条件提供服务。洋码头不对因下述任一情况而导致的任何损害赔偿承担责任,包括但不限于利润、商誉、使用、数据等方面的损失或其它无形损失的损害赔偿(无论洋码头是否已被告知该等损害赔偿的可能性):

(a) 因用户电脑、软件、通信线路等故障未能正常使用服务;
(b) 洋码头系统升级或维护;
(c) 第三方未经批准的接入或第三方更改用户的传输数据或数据;
(d) 第三方对服务的声明或关于服务的行为、第三方服务的瑕疵;
(e) 非因洋码头的原因而引起的与服务有关的任何其它事宜,包括疏忽;
(f) 政府行为或不可抗力导致的服务中断、数据丢失。

4. 用户在洋码头平台上使用第三方提供的产品或服务时,除应遵守本协议之外,还应遵守第三方用户协议。用户与任何第三方交易所产生的风险应由用户自行承担。
5. 洋码头不提供支付结算服务,与用户的线上结算均通过有资质的第三方支付平台进行操作。

七、 用户信息合理使用

1. 短信息、邮件服务规则。
用户同意,一旦接受该服务协议,即同意洋码头通过邮件、短信等方式,向在本站注册、购物的用户、收货人发送订单信息、促销信息、物流信息等商业或非商业性信息的权利。
2. 个人信息的保护
对于用户因注册洋码头平台提供的信息,洋码头将按照下列公布的隐私权规则收集、使用、存储、披露和保护用户的个人信息。如果用户不同意隐私权规则任何内容,用户应立即停止使用洋码头平台服务。当您使用洋码头提供的任一服务时,即表示用户已同意我们按照隐私权规则来合法使用和保护您的个人信息。

八、 洋码头的争议解决与处理规则

1. 争议解决
(a) 用户在洋码头平台交易中产生的任何争议,用户可选择以下途径解决:

(i) 与争议用户协商解决;
(ii) 提交洋码头客服解决。

(b) 如用户选择提交洋码头客服解决,则表示用户认可洋码头作为中立第三方依据洋码头纠纷处理规则作出的决定。如用户不满意洋码头作出的决定,用户可选择其他争议处理途径解决争议。
(c) 任何发生在用户与洋码头之间的争议,不能协商解决的,应提交洋码头所在地的人民法院管辖。
(d) 提供证明

(i) 用户因在洋码头平台上交易与其它用户产生诉讼的,用户通过司法部门或行政部门依照法定程序要求洋码头提供相关数据,洋码头应积极配合并提供有关资料。
(ii) 用户如发现其他用户有违法或违反本协议的行为,可以向洋码头进行反映要求处理。如用户因网上交易与其他用户产生诉讼的,用户有权通过司法部门要求洋码头提供相关资料。

2. 处理规则
(a) 用户之间有任何争议提请洋码头作为独立第三方作出处理时,洋码头纠纷处理规则之后会更新,请注意关注官方网站。
(b) 处罚规则

(i) 如涉及到洋码头中止或终止向用户提供部分或全部服务,删除、冻结账户等问题,详见洋码头处罚规则之后会更新,请注意关注官方网站。
(ii) 发布公告 经国家生效法律文书或行政处罚决定确认用户存在违法行为,或者洋码头有足够事实依据可以认定用户存在违法或违反服务协议行为的,洋码头有权在洋码头平台及所在网站上以网络发布形式公布用户的违法行为。

九、 管辖

本协议之成立、生效、履行、解释与纠纷解决,均应使用中华人民共和国法律(排除冲突法的适用)。

十、 其他约定

如用户为卖家或买手,用户还应同时遵守洋码头制定的与卖家之间的协议。 查看全部
洋码头服务协议

上海洋码头网络技术有限公司(“洋码头公司”或“洋码头”)依据本《洋码头服务协议》(“本协议”)的规定为您使用洋码头平台(见定义)提供服务,本协议在用户(见定义)和洋码头公司之间具有法律效力!
请用户务必审慎阅读本协议,免除或责任限制条款将以加粗的形式体现,用户应重点阅读。除非用户已阅读并接受本协议条款,否则用户无权使用洋码头提供的服务。用户点击协议正本下方的“确认”按钮并按照洋码头平台注册程序成功注册为用户后,即视为用户已经充分阅读并接受本协议全部条款,本协议立即生效,对双方均具有约束力。

一、 关于本协议的确认与接受

1. 本协议内容包括协议正文及所有洋码头已经发布的或将来可能发布的各类规则、准则及协议(“各类规则”)。所有各类规则为协议不可分割的一部分,与协议正文具有同等法律效力。
2. 洋码头有权根据需要不时地制定、修改本协议或各类规则,如本协议有任何变更,洋码头将在洋码头网站上(www.ymatou.com)刊载公告,通知予用户。如用户不同意相关变更,必须停止使用“服务”。经修订的协议一经在洋码头平台公布后,立即自动生效。各类规则会在发布后生效,亦成为本协议的一部分。登录或继续使用“服务”将表示用户接受经修订的协议。除另行明确声明外,任何使“服务”范围扩大或功能增强的新内容均受本协议约束。
3. 请用户务必在注册之前认真阅读全部服务协议内容,如有任何疑问,可向洋码头平台咨询。
4. 在本协议中没有以“规则”字样表示的链接文字所指示的文件仍属于本协议的组成部分,同样需要用户的理解与遵循,并对用户具有约束力。

二、 定义

1. 用户及用户注册
用户包括买家和卖家(买手),用户必须是具备完全民事行为能力的自然人,或者是具有合法经营资格的实体组织。若用户为18周岁以下的未成年人使用洋码头平台服务,需事先得到其家长或监护人的同意。无民事行为能力人、限制民事行为能力人以及无经营或特定经营资格的组织不当注册为洋码头平台用户或超过其民事权利或行为能力范围从事交易的洋码头用户,造成的一切后果,洋码头有权要求该用户及用户的监护人、或组织负责。
2. 洋码头平台
洋码头平台:指由洋码头公司设立并用来为用户提供买卖服务的平台,包括洋码头网站,及洋码头海外商城,洋码头海外扫货神器等PC及手机客户端平台。洋码头平台站仅作为在线交易平台,作为用户物色交易对象,就货物和服务的交易进行协商,以及获取各类与贸易相关的服务的场所。洋码头平台并不作为用户(买家或卖家)的身份参与买卖行为的本身。
3. 服务
洋码头提供的,(1)用于在洋码头平台上与交易有关的全部服务,包括但不限于利用洋码头平台发布交易信息、查询物品信息、参加网上物品团购、与其它用户订立物品买卖合同、评价其它用户的信用、参加洋码头平台的有关活动以及有权享受洋码头平台提供的其它的有关信息服务;(2)向用户发布即时消息、邮件和广告等服务;(3)其他洋码头认为有必要提供的服务。

三、 用户权利和义务

1. 注册账户
(a) 指用户登陆洋码头平台,并按要求填写相关信息并确认同意履行相关用户协议的过程。用户有权拥有自己在洋码头平台的用户名及交易密码,并有权利使用自己的用户名及密码随时登陆洋码头平台交易平台。用户不得以任何形式擅自借用、转让或授权他人使用自己的洋码头平台用户名,否则用户应承担由此产生的一切责任,并与实际使用人承担连带责任;洋码头保留自行决定警告、中(终)止向用户提供平台部分或全部服务、冻结、注销用户账户的权利。
2. 注册资料
(a) 用户有义务在注册时提供自己的真实资料,并保证诸如电子邮件地址、联系电话、联系地址、邮政编码等内容的有效性及安全性,保证洋码头平台及其他用户可以通过上述联系方式与自己进行联系。同时,用户也有义务在相关资料实际变更时及时更新有关注册资料。用户保证不以他人资料在洋码头平台进行注册或认证。如用户提供的注册资料不真实、不有效、不合法、不完整或者洋码头有合理理由怀疑用户提供的注册资料不真实、不合法、不完整,洋码头有权自行决定拒绝或中(终)止向用户提供洋码头平台部分或全部服务。
(b) 用户应及时更新用户资料及妥善保管自己的账号和密码。如因用户不及时更新资料或不妥善保管账户导致不能正常使用服务或遭受账户被盗,用户不得以此作为取消交易或拒绝付款的理由,洋码头亦不承担任何责任。
3. 用户行为规范
(a) 用户了解并同意其在洋码头上的个人账户如存在涉嫌欺诈、违反诚实信用原则等地使用服务或者其他违反本条款或其他公开条款的行为(包括但不限于买卖个人账号、红包、优惠券等代金券;使用作弊软件或其他不正当方式获取积分、代金券;盗取他人账号;使用同一IP地址频繁注册账户等),洋码头有权拒绝继续提供服务,并可以采取冻结用户账户的措施,并根据具体情况有权对该用户账号中因上述行为而获得的一切虚拟货币予以失效或清零。
(b) 用户应当保证在使用洋码头平台上进行交易过程中遵守诚实信用的原则,不在交易过程中采取不正当竞争行为,不扰乱网上交易的正常秩序,不从事与网上交易无关的行为。
(c) 用户不应在洋码头平台上恶意评价其他用户,或采取不正当手段提高自身的信用度或降低其他用户的信用度。
(d) 用户在洋码头平台上不得发布各类违法或违规信息。
(e) 用户在洋码头平台上不得买卖国家禁止销售的或限制销售的物品、不得买卖侵犯他人知识产权或其它合法权益的物品,也不得买卖违背社会公共利益或公共道德的、或是洋码头认为不适合在洋码头平台上销售的物品。具体内容详见禁止和限制发布物品信息表。
(f) 用户同意,不对洋码头平台上任何数据作商业性利用,包括但不限于在未经洋码头事先书面批准的情况下,以复制、传播等方式使用在洋码头平台站上展示的任何资料。
(g) 用户因进行交易、获取有偿服务或接触洋码头平台服务器而发生的所有应纳税负,以及一切硬件、软件、服务及其它方面的费用均由用户负责支付。
(h) 用户在洋码头平台发布物品信息时都必须承诺其所代购的物品来源合法,绝无假货!确认违反此基本承诺情况下洋码头、以及其受到影响的用户,都将保留诉诸外国当地法律或者中国法律获得赔偿的权利。
4. 用户违规的处理
(a) 洋码头有权对用户的注册数据及交易行为进行查阅,发现注册数据或交易行为中存在任何问题或怀疑,均有权向用户发出询问及要求改正的通知或者直接做出删除等处理。
(b) 对于用户在洋码头平台上的不当行为或其它任何洋码头认为应当终止服务的情况,洋码头有权随时作出删除相关信息、终止服务提供等处理,而无须征得用户的同意。
(c) 出现如下情况时,洋码头有权对相关用户的注册数据、交易行为以及与交易有关的其它事项进行事先审查:

(i) 用户或其它第三方通知洋码头,认为某个具体用户或具体交易事项可能存在重大问题;
(ii) 用户或其它第三方向洋码头告知交易平台上有违法或不当行为的,洋码头以普通非专业交易者的知识水平标准对相关内容进行判别,可以明显认为这些内容或行为具有违法或不当性质的;

洋码头有权根据不同情况选择保留或删除相关信息或继续、停止对该用户提供服务,并追究相关法律责任。
5. 用户赔偿责任
用户明确理解并同意,如因其违反有关法律(包括但不限于海关及税务方面的监管规定)或者本协议之规定,使洋码头遭受任何损失,受到任何第三方的索赔,或任何行政管理部门的处罚,用户应对洋码头提供补偿,包括合理的律师费用。
6. 遵守当地法律
用户承诺自己在使用洋码头平台时实施的所有行为均遵守当地国家法律、法规(包括但不限于海关及税务方面的监管规定)和洋码头的相关规定以及各种社会公共利益或公共道德。如有违反导致任何法律后果的发生,用户将以自己的名义独立承担所有相应的法律责任。

四、 知识产权

1. 知识产权归属
所有出现在洋码头网站上的内容包括但不限于:编码、商标、服务标志、图片、资讯、资料、网页设计、肖像、文字内容、按钮图标,均由洋码头公司或其他权利人依法拥有知识产权。
2. 许可使用权
用户以此授予洋码头全球通用的、永久的、免费的许可使用权利(并有权对该权利进行再授权),使洋码头有权(全部或部份地)使用、复制、修订、改写、发布、翻译、分发、执行和展示用户公示于网站的各类信息或制作其派生作品,和/或以现在已知或日后开发的任何形式、媒体或技术,将上述纳入其它作品内;用户在符合洋码头平台的使用目的的前提下可浏览和使用洋码头平台服务,即以购买和销售个人用品供个人使用的目的,其他方式的使用都是禁止的,包括但不限于复制、修改、使用、改写、发布、翻译、展览或以商品转卖为目的在本网站上购物或整体地非法使用本网站的内容。洋码头授予用户对洋码头平台的访问、洋码头软件的使用的有限许可,用户不得对洋码头软件进行反向工程、反向汇编、反向编译、以其他方式尝试发现软件的源代码或试图篡改,洋码头在提供服务时所依托的软件的著作权、专利权及其他知识产权均归洋码头所有。
3. 商标
如果没有洋码头事先的书面同意,洋码头不会通过口头、暗示或其他特别授权方式允许任何人和单位使用洋码头的标识、商标、商号等。任何非法或未经授权的使用洋码头的标识都是禁止的,并且要承担相应的法律后果。

五、 服务的中断和终止

1. 用户同意,洋码头可自行全权决定,在发出通知的情况下,对服务内容进行变更,随时中断或终止提供服务,并不承担责任
 
2. 用户发起的终止
如用户向洋码头提出注销洋码头平台注册用户身份时,经洋码头审核同意,并确认无任何未结交易,由洋码头注销该注册用户,用户即解除与洋码头的服务协议关系。用户提出终止并注销账户可以通过明示或暗示的方式,

(a) 通过洋码头平台自助注销自己的账户;
(b) 通过明确表示不接受本协议的任何变更;
(c) 明确表示不愿继续使用洋码头服务。

3. 洋码头发起的终止
在下列情况下,洋码头可以中断或终止服务:

(a) 在用户违反本协议相关规定时,洋码头有权终止向该用户提供服务。如用户在被洋码头终止提供服务后,再一次直接或间接或以他人名义注册为洋码头平台用户的,洋码头有权再次单方面终止向该用户提供服务;
(b) 如洋码头通过用户提供的信息与用户联系时,发现用户在注册时填写的电子邮箱已不存在或无法接收电子邮件的,经洋码头以其它联系方式通知用户更改,而用户在三个工作日内仍未能提供新的电子邮箱地址的,洋码头有权终止向该用户提供服务;
(c) 一旦洋码头平台发现用户注册数据中主要内容是虚假的或不完整,洋码头有权随时终止向该用户提供服务;
(d) 本协议终止或更新时,用户明示不愿接受新的服务协议的并通知到洋码头;
(e) 用户通过非洋码头提供或认可的方式或通过其他不合法的方式,获取洋码头提供的补贴,包括但不限于红包、代金券、优惠券等形式;
(f) 用户销售假冒伪劣或侵权商品、违禁品等,侵犯他人合法权益的行为;
(g) 其它洋码头认为需终止服务的情况。

4. 终止后的处理
(a) 账号终止后,洋码头没有义务为用户提供原账号中或与之相关的任何信息,或转发任何未曾阅读或发送的信息给用户或第三方。此外,用户同意,洋码头不就终止用户服务而对用户或任何第三者承担任何责任。
(b) 注销该用户账号后,洋码头仍保留下列权利:

(i)用户注销后,洋码头有权保留该用户的注册数据及以前的交易行为记录;
(ii)用户注销后,如用户在注销前在洋码头平台上存在违法行为或违反合同的行为,洋码头仍可行使本协议所规定的权利

5. 服务中断、终止之前用户交易行为的处理因用户违反法律法规或者违反本协议规定而致使洋码头平台中断、终止对用户服务的,对于服务中断、终止之前用户交易行为依下列原则处理:

(a) 服务中断、终止之前,用户已经上传至洋码头平台的物品尚未交易或尚未交易完成的,洋码头有权在中断、终止服务的同时删除此项物品的相关信息;
(b) 服务中断、终止之前,用户已经就其它用户出售的具体物品作出要约,但交易尚未结束,洋码头有权在中断或终止服务的同时删除该用户的相关要约;
(c) 服务中断、终止之前,用户已经与另一用户就具体交易达成一致,洋码头平台可以不删除该项交易,但洋码头有权在中断、终止服务的同时将用户被中断或终止服务的情况通知用户的交易对方。

六、 责任范围及责任限制

1. 洋码头仅对本协议列明的义务承担责任。
2. 洋码头平台站仅作为交易场所。洋码头不能控制交易所涉及的物品的质量、安全或合法性,商贸信息的真实性或准确性,以及交易方履行其在贸易协议项下的各项义务的能力。洋码头提醒用户应该通过自己的谨慎判断确定登录物品及相关信息的真实性、合法性和有效性。
3. 用户明确理解和同意,洋码头只能按照现有的技术水平和条件提供服务。洋码头不对因下述任一情况而导致的任何损害赔偿承担责任,包括但不限于利润、商誉、使用、数据等方面的损失或其它无形损失的损害赔偿(无论洋码头是否已被告知该等损害赔偿的可能性):

(a) 因用户电脑、软件、通信线路等故障未能正常使用服务;
(b) 洋码头系统升级或维护;
(c) 第三方未经批准的接入或第三方更改用户的传输数据或数据;
(d) 第三方对服务的声明或关于服务的行为、第三方服务的瑕疵;
(e) 非因洋码头的原因而引起的与服务有关的任何其它事宜,包括疏忽;
(f) 政府行为或不可抗力导致的服务中断、数据丢失。

4. 用户在洋码头平台上使用第三方提供的产品或服务时,除应遵守本协议之外,还应遵守第三方用户协议。用户与任何第三方交易所产生的风险应由用户自行承担。
5. 洋码头不提供支付结算服务,与用户的线上结算均通过有资质的第三方支付平台进行操作。

七、 用户信息合理使用

1. 短信息、邮件服务规则。
用户同意,一旦接受该服务协议,即同意洋码头通过邮件、短信等方式,向在本站注册、购物的用户、收货人发送订单信息、促销信息、物流信息等商业或非商业性信息的权利。
2. 个人信息的保护
对于用户因注册洋码头平台提供的信息,洋码头将按照下列公布的隐私权规则收集、使用、存储、披露和保护用户的个人信息。如果用户不同意隐私权规则任何内容,用户应立即停止使用洋码头平台服务。当您使用洋码头提供的任一服务时,即表示用户已同意我们按照隐私权规则来合法使用和保护您的个人信息。

八、 洋码头的争议解决与处理规则

1. 争议解决
(a) 用户在洋码头平台交易中产生的任何争议,用户可选择以下途径解决:

(i) 与争议用户协商解决;
(ii) 提交洋码头客服解决。

(b) 如用户选择提交洋码头客服解决,则表示用户认可洋码头作为中立第三方依据洋码头纠纷处理规则作出的决定。如用户不满意洋码头作出的决定,用户可选择其他争议处理途径解决争议。
(c) 任何发生在用户与洋码头之间的争议,不能协商解决的,应提交洋码头所在地的人民法院管辖。
(d) 提供证明

(i) 用户因在洋码头平台上交易与其它用户产生诉讼的,用户通过司法部门或行政部门依照法定程序要求洋码头提供相关数据,洋码头应积极配合并提供有关资料。
(ii) 用户如发现其他用户有违法或违反本协议的行为,可以向洋码头进行反映要求处理。如用户因网上交易与其他用户产生诉讼的,用户有权通过司法部门要求洋码头提供相关资料。

2. 处理规则
(a) 用户之间有任何争议提请洋码头作为独立第三方作出处理时,洋码头纠纷处理规则之后会更新,请注意关注官方网站。
(b) 处罚规则

(i) 如涉及到洋码头中止或终止向用户提供部分或全部服务,删除、冻结账户等问题,详见洋码头处罚规则之后会更新,请注意关注官方网站。
(ii) 发布公告 经国家生效法律文书或行政处罚决定确认用户存在违法行为,或者洋码头有足够事实依据可以认定用户存在违法或违反服务协议行为的,洋码头有权在洋码头平台及所在网站上以网络发布形式公布用户的违法行为。

九、 管辖

本协议之成立、生效、履行、解释与纠纷解决,均应使用中华人民共和国法律(排除冲突法的适用)。

十、 其他约定

如用户为卖家或买手,用户还应同时遵守洋码头制定的与卖家之间的协议。

速卖通用户注册协议

eBestMall 发表了文章 • 0 个评论 • 434 次浏览 • 2018-07-24 09:18 • 来自相关话题

Free Membership Agreement

PART A: New Version (Effective as of May 25, 2018)

(Updated on May 24, 2018)

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY! PLEASE PAY ATTENTION TO PROVISIONS THAT EXCLUDE OR LIMIT LIABILITY AND TERMS OF GOVERNING LAW AND JURISDICTION, WHICH MAY APPEAR IN CAPITAL LETTERS.

 

 1.         ACCEPTANCE OF TERMS

 

1.1       WELCOME TO ALIBABA.COM'S FREE SERVICE (the "SERVICE"). The following sets forth the terms and conditions of the Alibaba.com Free Membership Agreement (this "Agreement") between you (“Member”) and an Alibaba.com company ("Alibaba.com") under which Alibaba.com offers you access to the Service through the web sites identified by the uniform resource locator www.alibaba.com and the www.aliexpress.com (the "Sites"). If you are from mainland China, your contract is with Hangzhou Alibaba Advertising Co., Ltd,other than in relation to Promotion Services (as defined in the Alibaba.com Terms of Use), in which case your contract for such services is with Alibaba.com Hong Kong Limited. If you are from Hong Kong and Macau, your contract is with Alibaba.com Hong Kong Limited. If you reside outside mainland China, Hong Kong and Macau, your contract is with Alibaba.com Singapore E-Commerce Private Limited (incorporated in Singapore with Company Reg. No. 200720572D). As some or part of the Services (as defined in the Alibaba.com Terms of Use, as defined below) may be supported and provided by affiliates of Alibaba.com, Alibaba.com may delegate some of the Services to its affiliates, particularly Alibaba.com (Europe) Limited incorporated in the United Kingdom, who you agree may invoice you for their part of the Services. Use of the Service indicates that you accept the terms and conditions set forth below. If you do not accept all of the terms and conditions, please do not use the Service. BY COMPLETING THE REGISTRATION PROCESS AND CLICKING THE "I AGREE" BUTTON, YOU ARE INDICATING YOUR CONSENT TO BE BOUND BY THIS AGREEMENT, THE SITE’S TERMS OF USE AGREEMENT, PRODUCT LISTING POLICY AND PRIVACY POLICY WHICH ARE INCORPORATED HEREIN BY REFERENCE (COLLECTIVELY REFERRED TO AS THE "TERMS OF USE"). The Alibaba.com Free Membership Agreement will not take effect unless and until you have activated your Account. Terms not defined in this Agreement shall bear the same meaning as that contained in the Terms of Use.

 

1.2       Alibaba.com may amend this Agreement at any time by posting the amended and restated Agreement on the Site. The amended and restated Agreement shall be effective immediately upon posting. Posting by Alibaba.com of the amended and restated Agreement and your continued use of the Service shall be deemed to be acceptance of the amended terms.

 

2.        THE SERVICE

 

 2.1      The Service will be offered free-of-charge for an unspecified time period unless terminated in accordance with the terms of this Agreement.

 

2.2       The Service will have the following core features (which may be added to or modified, or suspended for scheduled or unscheduled maintenance purposes, from time to time at the sole discretion of Alibaba.com and notified to you) ("Free Member Benefits"):

 

a)Company Profile - allows each Member to display and edit basic information about its business, such as year and place of establishment, estimated annual sales, number of employees, and products and services offered, etc.

 

b)Products - allows each Member to display and edit descriptions, specifications and images of at least 5 products.

 

c)Unlimited Buyer Trade Lead Posting - allows each Member to post on the Site for public display offers to buy products and services from other users of the Site.

 

 2.3      Alibaba.com may suspend or terminate all or part of the above Free Member Benefits at any time in its sole discretion. Alibaba.com reserves the right to charge for the Service or any feature or functionality of the Service at any time in its sole discretion.

 

2.4       Benefits, features and functions available to a Member may vary for different countries and regions.  No warranty or representation is given that a particular feature or function or the same type and extent of features and functions will be available.

 

 2.5      The availability of any transactional features and functions on the Site to any Member may be conditional on verification of Member’s identity and/or its designated bank account by Alibaba.com and/or its approved independent third parties.

 

2.6       Alibaba.com shall issue a Member ID and Password (the latter shall be chosen by the Member during registration) to each Member to access the Service through such Member's Account. Each Member shall be solely responsible for maintaining the confidentiality of its Member ID and Password and for all activities that occur under the Member ID and Password. A set of Member ID and Password is unique to a single Account and no Member shall share, assign or permit the use of its Account, Member ID or Password to another person outside of the Member's business entity. Each Member acknowledges that sharing of its Account with other persons, or allowing multiple users outside of its business entity to use its Account (collectively, "multiple use"), may cause irreparable harm to Alibaba.com and each Member shall indemnify Alibaba.com against any loss or damages (including but not limited to loss of profits) suffered by Alibaba.com as a result of such multiple use of an Account. Each Member hereby undertakes to notify Alibaba.com immediately of any unauthorized use of its Account, Member ID or Password or any other breach of security. Each Member hereby agrees that Alibaba.com shall not be liable for any loss or damages arising from the Member's failure to comply with this paragraph.

 

2.7       Alibaba.com reserves the right to change, upgrade, modify, limit or suspend the Service or any of its related functionalities or applications at any time temporarily or permanently without prior notice. Alibaba.com further reserves the right to introduce new features, functionalities, applications or conditions to the Service or to future versions of the Service. All new features, functionalities, applications, conditions, modifications, upgrades and alterations shall be governed by this Agreement, unless otherwise stated by Alibaba.com.

 

2.8       Each Member acknowledges that inability to use the Service wholly or partially for whatever reason may have adverse effects on its business. Each Member hereby agrees that in no event shall Alibaba.com be liable to the Member or any third parties for any inability to use the Service (whether due to disruption, changes to or termination of the Service or otherwise), any delays, inaccuracies, errors or omissions with respect to any communications or transmission or delivery of all or any part thereof, or any damage (direct, indirect, consequential or otherwise) arising from the use of or inability to use the Service.

 

 2.9     If your IP address comes from the mainland China when you successfully complete the registration with Alibaba.com Free Membership, you will be granted an Alipay Username in addition to your Member ID.  If your registration was completed before March 18, 2013 or the email address you used for your registration has already been registered with other Alibaba Sites (as defined below), you will not be granted the Alipay Username.  You are allowed to use the Alipay Username to login to the websites including www.alipay.com, www.taobao.com, www.tmall.com, www.etao.com, www.ju.taobao.com, www.aliyun.com, www.china.alibaba.com and other websites (collectively, the “Alibaba Sites”). You hereby represent and agree to authorize Alibaba.com to provide all the information associated with your Member ID to the Alibaba Sites for the purpose of facilitating your easy and fast access to the Alibaba Sites.  Your responsibilities with regard to the Alipay Username shall apply to the same terms and conditions in connection with the Member ID as prescribed under this Agreement.  Alibaba.com reserves the right, without prior notice and at its sole discretion, to suspend, restrict or deny access to or use of your Alipay Username and services provided by Alibaba.com and Alibaba Sites if you: (a) use the services provided by Alibaba.com, the Sites and the Alibaba Sites to defraud any person or entity; (b) engage in any unlawful activities including without limitation those which would constitute the infringement of intellectual property rights, a civil liability or a criminal offence; (c) engage in any activities that would otherwise create any liability for Alibaba.com, the Sites or the Alibaba Sites.

 

2.10     If you voluntarily submit any information to the Sites for publication on the Sites through the publishing tools, including but not limited to, company or business profile, product catalog, trade leads, TRUSTPASS profile, business trust system and any discussion forum, then you are deemed to have given consent to the publication of such information on the Sites.

 

3.        MEMBER RESPONSIBILITIES

 

3.1       Each Member hereby represents, warrants and agrees to (a) provide true, accurate, current and complete information about itself and its business references as may be required by Alibaba.com and (b) maintain and promptly amend all information to keep it true, accurate, current and complete. To the extent permitted under applicable laws, ach Member hereby grants an irrevocable, perpetual, worldwide and royalty-free, sub-licensable (through multiple tiers) license to Alibaba.com to display and use all information provided by such Member in accordance with the purposes set forth in this Agreement and to exercise the copyright, publicity, and database rights you have in such material or information, in any media now known or not currently known. Information that is protected under data protection laws will only be used and kept in compliance with those laws.

 

3.2       Each Member hereby represents, warrants and agrees that the use by such Member of the Service and the Site shall not:

 

a) contain fraudulent information or make fraudulent offers of items or involve the sale or attempted sale of counterfeit or stolen items or items whose sales and/or marketing is prohibited by applicable law, or otherwise promote other illegal activities;

 

b) be part of a scheme to defraud other Members or other users of the Site or for any other unlawful purpose;

 

c) infringe or otherwise abet or encourage the infringement or violation of any third party's copyright, patent, trademarks, trade secret or other proprietary right or rights of publicity and privacy or other legitimate rights;

 

d) impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity;

 

e) violate any applicable law, statute, ordinance or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

 

f) contain information that is defamatory, libelous, unlawfully threatening or unlawfully harassing;

 

g) contain information that is obscene or contain or infer any pornography or sex-related merchandising or any other content or otherwise promotes sexually explicit materials or is otherwise harmful to minors;

 

h) promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

 

i) contain any material that constitutes unauthorized advertising or harassment (including but not limited to spamming), invades anyone's privacy or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law or regulation;

 

j) involve attempts to copy, reproduce, exploit or expropriate Alibaba.com's various proprietary directories, databases and listings;

 

k) involve any computer viruses or other destructive devices and codes that have the effect of damaging, interfering with, intercepting or expropriating any software or hardware system, data or personal information; and

 

l) involve any scheme to undermine the integrity of the computer systems or networks used by Alibaba.com and/or any user of the Service and no Member shall attempt to gain unauthorized access to such computer systems or networks;

 

m) link directly or indirectly to or include descriptions of goods or services or other materials that violate any law or regulation or are prohibited under this Agreement or the Terms of Use; or

 

n) otherwise create any liability for Alibaba.com or its affiliates.

 

3.3       Each Member represents, warrants and agrees that with regards to information about or posted on behalf of any business referee, it has obtained all necessary consents, approvals and waivers from its business partners and associates to (a) act as such Member's business referee; (b) to post and publish their contact details and information, reference letters and comments on their behalf; and (c) that third parties may contact such business referees to support claims or statements made about the Member. Each Member further warrants that all reference letters and comments are true and accurate and hereby waives all requirements for such Member's consent to be obtained before third parties may contact the business referees.

 

3.4       Member shall not take any action which may undermine the integrity of Alibaba.com's feedback system, such as leaving positive feedback for himself using secondary Member IDs or through third parties or by leaving unsubstantiated negative feedback for another Member.

 

3.5       Each Member acknowledges and agrees that Alibaba.com shall not be required to actively monitor nor exercise any editorial control whatsoever over the content of any message or other material or information created, obtained or accessible through the Service. Alibaba.com does not endorse, verify or otherwise certify the contents of any comments or other material or information made by any Member. Each Member is solely responsible for the contents of their communications and may be held legally liable or accountable for the content of their comments or other material or information.

 

3.6       Each Member represents, warrants and agrees that it has obtained all necessary third party licenses and permissions and shall be solely responsible for ensuring that any material or information it posts on the Site or provides to Alibaba.com or authorizes Alibaba.com to display does not violate the copyright, patent, trademark, trade secrets or any other personal or proprietary rights of any third party or is posted with the permission of the owner(s) of such rights. Each Member further represents, warrants and agrees that it has the right and authority to sell, distribute or offer to sell or distribute the products described in the material or information it posts on the Site or provides to Alibaba.com or authorizes Alibaba.com to display.

 

3.7       If any Member breaches the representations, warranties and covenants of paragraphs 3.1, 3.2, 3.3, 3.4, 3.5 or 3.6 above, or if Alibaba.com has reasonable grounds to believe that such Member is in breach of such representations, warranties and covenants, or if upon complaint or claim from any other Member or third party, Alibaba.com has reasonable grounds to believe that such Member has willfully or materially failed to perform its contract with such third party including without limitation where the Member has failed to deliver any items ordered by such third party after receipt of the purchase price, or where the Member has delivered the items that materially fail to meet the terms and descriptions outlined in its contract with such third party, or if Alibaba.com has reasonable grounds to believe that such Member has used a stolen credit card or other false or misleading information in any online transaction, Alibaba.com has the right to suspend or terminate the Service and all Free Member Benefits with respect to such Member without any compensation, and restrict or refuse any and all current or future use of the Service or any other services that may be provided by Alibaba.com. Further, Alibaba.com reserves the right in it sole discretion to place restrictions on the number of product listings that a Member can post on the Site for such duration as Alibaba.com may consider appropriate, and to remove any material it reasonably believes that is unlawful, could subject Alibaba.com to liability, violates this Agreement or the Terms of Use or is otherwise found inappropriate in Alibaba.com's opinion. Alibaba.com reserves the right to cooperate fully with governmental authorities, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing. Further, to the extent permitted under applicable laws and policies, Alibaba.com may disclose the Member's identity, contact information and/or information regarding the Member's account(s), transactions or activities carried out on or via the Site, if requested by a government or law enforcement body, an injured third party, or as a result of a subpoena or other legal action, and Alibaba.com shall not be liable for damages or results thereof and Member agrees not to bring any action or claim against Alibaba.com for such disclosure. In connection with any of the foregoing, Alibaba.com may suspend or terminate the Account of any Member as Alibaba.com deems appropriate in its sole discretion.

 

3.8       Each Member agrees to indemnify Alibaba.com, its employees, agents and representatives and to hold them harmless, from any and all losses, claims and liabilities (including legal costs on a full indemnity basis) which may arise from its submissions, posting of materials or deletion thereof, from such Member's use of the Service or from such Member's breach of this Agreement or the Terms of Use. Each Member further agrees that Alibaba.com is not responsible, and shall have no liability to it or anyone else for any material posted by such Member or third parties, including fraudulent, untrue, misleading, inaccurate, defamatory, offensive or illicit material and that the risk of damage from such material rests entirely with each Member. Alibaba.com reserves the right; at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the Member, in which event the Member shall cooperate with Alibaba.com in asserting any available defenses.

 

4.        TRANSACTIONS BETWEEN BUYERS AND SUPPLIERS

 

4.1       Through the Sites, Alibaba.com provides an electronic web-based platform for exchanging information and concluding sale and purchase transactions of products and services online between buyers and suppliers. Alibaba.com reserves the right to limit certain features and functions of the platform to prescribed Members.  Despite the provision of the platform through the Site, Alibaba.com does not represent the seller or the buyer in specific transactions whether or not such transactions are made on or via the Site. Alibaba.com does not control and is not liable to or responsible for the quality, safety, lawfulness or availability of the products or services offered for sale on the Site or the ability of the suppliers to complete a sale or the ability of buyers to complete a purchase.

 

4.2       Members are hereby made aware that there may be risks of dealing with people acting under false pretences. Alibaba.com uses several techniques to verify the accuracy of the information our users provide us when they register on the Sites. However, because user verification on the Internet is difficult, Alibaba.com cannot and does not confirm each free member's purported identity shown on the Sites and can only use reasonable efforts to verify the personal identity of the representative of a seller in mainland China opening a storefront on www.aliexpress.com according to the applicable laws in mainland China. We encourage you to use the various tools available on the Site, as well as common sense, to evaluate with whom you are dealing.

 

4.3       Each Member acknowledges that it is fully assuming the risks of purchase and sale transactions when using the Site to conduct transactions. Such risks shall include, but not limited to, mis-representation of products and services, fraudulent schemes, unsatisfactory quality, failure to meet specifications, defective products, delay or default in delivery or payment, cost mis-calculations, breach of warranty, breach of contract and transportation accidents ("Transaction Risks"). Each Member agrees that Alibaba.com shall not be liable or responsible for any damages, liabilities, costs, harms, inconveniences, business disruptions or expenditures of any kind that may arise a result of or in connection with any Transaction Risks.

 

4.4       Members are solely responsible for all of the terms and conditions of the transactions conducted on, through or as a result of use of the Site, including, without limitation, terms regarding payment, returns, warranties, shipping, insurance, fees, taxes, title, licenses, fines, permits, handling, transportation and storage.

 

4.5       Member agrees to provide all information and materials as may be reasonably required by Alibaba.com in connection with its transactions made via the transactional platform on the Site.  Alibaba.com has the right to suspend or terminate any Member’s Account if the Member fails to provide the required information and materials.

 

 4.6      In the event that any Member has a dispute with any party to a transaction, such Member agrees to release and indemnify Alibaba.com (and our agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such transaction.

 

5.        USE OF DISCUSSION BOARDS ON THE SITE

 

5.1       Alibaba.com provides its Members use of discussion boards on the Site free of charge to promote and encourage open, honest and respectful communication between all of our Members. The discussion boards on the Site shall not be used as a marketing platform by Members and Members shall not post any information relating to trade leads, promotion of their products or their company profile.

 

5.2       Each Member acknowledges that all data, text, software, music, sound, photographs, graphics, video, messages or other materials ("content"), whether publicly posted or privately transmitted through a discussion board on the Site, are the sole responsibility of such Member from whom the content originated. This means that the posting Member, and not Alibaba.com, is entirely responsible for all content that is uploaded or posted via our discussion boards on the Site. Alibaba.com does not control the content posted via discussion boards and therefore does not guarantee the accuracy, integrity or quality of such content.

 

5.3       Alibaba.com reserves the right to delete or edit any postings in its sole discretion without prior notice. Alibaba.com may monitor posting activities of any Member who is in breach of this Agreement and may restrict their ability to post messages on the discussion boards on the Site. Under no circumstances will Alibaba.com be liable in any way for any content, including (without limitation) any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of the discussion boards by such Member. Each Member agrees to evaluate and bear all risks associated with the use of any content including any reliance on its accuracy or completeness. Each Member understands that by using the Alibaba.com discussion boards on the Site, such Member may be exposed to content that is offensive, indecent or objectionable.

 

5.4       Without prejudice to each Member's responsibilities under Clause 3 of this Agreement, each Member agrees not to use the discussion boards on the Site to:

 

a) upload, post or e-mail any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

 

b) harm minors in any way;

 

c) impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with a person or entity or disguise the origin of any content;

 

d) "stalk" or otherwise harass another;

 

e) to use the personal data about other users for purposes unrelated to the discussion board or to disclose personal data on the discussion board about third parties without their authorization

 

f) upload, post or e-mail any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships;

 

g) upload, post or e-mail any content that infringes any intellectual property rights or other legitimate rights of any party;

 

h) upload, post or e-mail any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", "chain letters", or any other form of solicitation;

 

i) upload, post or e-mail any content that contains computer viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment;

 

j) upload, post or e-mail any content that contains a complaint regarding Alibaba.com's services or refers to such a complaint on the Site or to any other Members; any such complaint must be directed to the customer service e-mail on the Site; or

 

k) violate any applicable national or internal laws or regulations.

 

5.5       Each Member acknowledges that Alibaba.com does not pre-screen content but that Alibaba.com shall have the right (though not the obligation) in its sole discretion to move, modify or remove any content that is posted or uploaded on the discussion boards on the Site.

 

5.6        To the extent permitted under applicable laws, ach Member grants to Alibaba.com a perpetual, world-wide, royalty-free irrevocable, non-exclusive licence (including the right to sub-license through multiple tiers) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any content (in whole or part) such Member uploaded, posted or supplied to Alibaba.com for posting on the Sites and/or to incorporate such content in other works in any form, media or technology now known or developed. Information that is protected under data protection laws will only be used and kept in compliance with those laws.

 

5.7       Each Member shall indemnify and hold Alibaba.com and its subsidiaries, affiliates, employees, officers, agents or partners harmless from and against any direct or indirect loss or damage (including consequential loss and loss of profits, goodwill or business opportunities) arising from any third party claim in relation to any content such Member uploaded, posted or e-mailed on or through the discussion boards on the Site, such Member's use of the discussion boards on the Site, or such Member's breach of the provisions set out in Clause 5.4.

 

5.8       On being made aware of any such breaches, Alibaba.com may ban, delete or prohibit any content that relates to those breaches or that Alibaba.com in its sole discretion consider to be harmful to the public or the rights of Alibaba.com or any of its affiliates, licensors, partners or Members.

 

5.9       Alibaba.com reserves the right to take whatever action it deems necessary to prevent a Member's breach of Clause 5.4 including the following:

 

a)issue a warning letter to the relevant Member (where the breaches are deemed by Alibaba.com to be minor); or 

 

b)ban the relevant Member from discussion boards on the Site (where the breaches are deemed by Alibaba.com to be major).

 

All incidents will be logged and Alibaba.com's decision shall be final in all such cases.

 

5.10     All information and/or other content posted on the Site by the Alibaba.com service team or by Members or third party partners is supplied for information purposes only and shall not under any circumstances be construed as legal and/or business advice or a legal opinion. Members are encouraged to seek independent professional advice in such situations.

 

6.        LIMITATION OF LIABILITY

 

6.1       TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND ALIBABA.COM HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, UNDERTAKINGS AND TERMS ARE HEREBY EXCLUDED.

 

6.2       TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALIBABA.COM MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION PROVIDED ON OR THROUGH THE SITE.

 

6.3       Any material downloaded or otherwise obtained through the use of the Service is done at each Member's sole discretion and risk and each Member is solely responsible for any damage to its computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by any Member from Alibaba.com or through or from the Service shall create any warranty not expressly stated in this Agreement.

 

6.4       The Site may make available to User services or products provided by independent third parties.   No warranty or representation is made with regard to such services or products.   In no event shall Alibaba.com and its affiliates be held liable for any such services or products.

 

6.5       Under no circumstances shall Alibaba.com be held liable for an delay or failure or disruption of the Service resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, Acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

 

6.6       To the extent permitted by law, Alibaba.com shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort or otherwise or any other damages resulting from any of the following:

 

a) the use or the inability to use the Service;

 

b) any defect in goods, samples, data, information or services purchased or obtained from a Member or a third-party service provider through the Site;

 

c) unauthorized access by third parties to data or private information of any Member;

 

d) statements or conduct of any user of the Site; or

 

e) any other matter relating to the Service however arising, including negligence.

 

6.7       Notwithstanding any of the foregoing provisions, the aggregate liability of Alibaba.com, its employees, agents, affiliates, representatives or anyone acting on its behalf with respect to each Member for all claims arising from the use of the Service or the Site shall be limited to HK$100. The preceding sentence shall not preclude the requirement by the Member to prove actual damages. All claims arising from the use of the Service must be filed within either one (1) year from the date the cause of action arose or such longer period as prescribed under any applicable law governing this Agreement.

 

 PRIVACY

Please review our Privacy Notice [LINK], to know how we use and protect your personal information when you use the Service.

 

7.        INTELLECTUAL PROPERTY RIGHTS

 

7.1       Alibaba.com is the sole owner or lawful licensee of all the rights to the Service. The Service embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Service shall remain with Alibaba.com or its affiliates. All rights not otherwise claimed under this Agreement or by Alibaba.com are hereby reserved.

 

7.2       "ALIBABA", "ALIBABA.COM" and related icons and logos are registered trademarks or trademarks or service marks of Alibaba Group Holding Limited, and "GOLD SUPPLIER", "TRUSTPASS", "ALIEXPRESS" and related icons and logos are registered trademarks or trademarks or service marks of Alibaba.com Limited in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

 

8. GENERAL

 

8.1       This Agreement and the Terms of Use constitute the entire agreement between the Member and Alibaba.com with respect to and governs the use of the Service, superseding any prior written or oral agreements in relation to the same subject matter herein.

 

8.2       Alibaba.com and the Member are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.

8.3 If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

 

8.4       Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

 

8.5       Alibaba.com's failure to enforce any right or failure to act with respect to any breach by a Member under this Agreement will not waive that right nor waive Alibaba.com's right to act with respect with subsequent or similar breaches.

 

8.6       Alibaba.com shall have the right to assign this Agreement (including all of its rights, titles, benefits, interests, and obligations and duties in this Agreement) to any person or entity (including any affiliates of Alibaba.com). The Member may not assign, in whole or part, this Agreement to any person or entity.

 

8.7       THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE PEOPLE’S REPUBLIC OF CHINA (“PRC”) IF YOU CONTRACT WITH HANGZHOU ALIBABA ADVERTISING CO., LTD ACCORDING TO PARAGRAPH 1.1, AND THE PARTIES TO THIS AGREEMENT HEREBY SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE PRC COURTS.  IF YOUR CONTRACT IS WITH ALIBABA.COM HONG KONG LIMITED OR ALIBABA.COM SINGAPORE E-COMMERCE PRIVATE LIMITED, THEN THIS AGREEMENT SHALL BE GOVERNED BY LAWS OF THE HONG KONG SPECIAL ADMINISTRATIVE REGION ("HONG KONG") WITHOUT REGARD TO ITS CONFLICT OF LAW PROVISIONS, AND THE PARTIES TO THIS AGREEMENT HEREBY SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE HONG KONG COURTS.

 

8.8       If there is any conflict between the English version and another language version of this Agreement, the English version shall prevail.

 

 

PART B: Old Version

 

Free Membership Agreement

 

(Updated on August 15, 2016)

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY! PLEASE PAY ATTENTION TO PROVISIONS THAT EXCLUDE OR LIMIT LIABILITY AND TERMS OF GOVERNING LAW AND JURISDICTION, WHICH MAY APPEAR IN CAPITAL LETTERS.

 

1.         ACCEPTANCE OF TERMS

1.1       WELCOME TO ALIBABA.COM'S FREE SERVICE (the "SERVICE"). The following sets forth the terms and conditions of the Alibaba.com Free Membership Agreement (this "Agreement") between you (“Member”) and an Alibaba.com company ("Alibaba.com") under which Alibaba.com offers you access to the Service through the web sites identified by the uniform resource locator www.alibaba.com and the www.aliexpress.com (the "Sites"). If you are from mainland China, your contract is with Hangzhou Alibaba Advertising Co., Ltd,other than in relation to Promotion Services (as defined in the Alibaba.com Terms of Use), in which case your contract for such services is with Alibaba.com Hong Kong Limited. If you are from Hong Kong and Macau, your contract is with Alibaba.com Hong Kong Limited. If you reside outside mainland China, Hong Kong and Macau, your contract is with Alibaba.com Singapore E-Commerce Private Limited (incorporated in Singapore with Company Reg. No. 200720572D). As some or part of the Services (as defined in the Alibaba.com Terms of Use, as defined below) may be supported and provided by affiliates of Alibaba.com, Alibaba.com may delegate some of the Services to its affiliates, particularly Alibaba.com (Europe) Limited incorporated in the United Kingdom, who you agree may invoice you for their part of the Services. Use of the Service indicates that you accept the terms and conditions set forth below. If you do not accept all of the terms and conditions, please do not use the Service. BY COMPLETING THE REGISTRATION PROCESS AND CLICKING THE "I AGREE" BUTTON, YOU ARE INDICATING YOUR CONSENT TO BE BOUND BY THIS AGREEMENT, THE SITE’S TERMS OF USE AGREEMENT, PRODUCT LISTING POLICY AND PRIVACY POLICY WHICH ARE INCORPORATED HEREIN BY REFERENCE (COLLECTIVELY REFERRED TO AS THE "TERMS OF USE"). The Alibaba.com Free Membership Agreement will not take effect unless and until you have activated your Account. Terms not defined in this Agreement shall bear the same meaning as that contained in the Terms of Use. 

 

1.2       Alibaba.com may amend this Agreement at any time by posting the amended and restated Agreement on the Site. The amended and restated Agreement shall be effective immediately upon posting. Posting by Alibaba.com of the amended and restated Agreement and your continued use of the Service shall be deemed to be acceptance of the amended terms.

 

2.        THE SERVICE

 

2.1      The Service will be offered free-of-charge for an unspecified time period unless terminated in accordance with the terms of this Agreement.

2.2       The Service will have the following core features (which may be added to or modified, or suspended for scheduled or unscheduled maintenance purposes, from time to time at the sole discretion of Alibaba.com and notified to you) ("Free Member Benefits"):

 

a)

Company Profile - allows each Member to display and edit basic information about its business, such as year and place of establishment, estimated annual sales, number of employees, and products and services offered, etc.

b)

Products - allows each Member to display and edit descriptions, specifications and images of at least 5 products.

c)

Unlimited Buyer Trade Lead Posting - allows each Member to post on the Site for public display offers to buy products and services from other users of the Site.

 

2.3      Alibaba.com may suspend or terminate all or part of the above Free Member Benefits at any time in its sole discretion. Alibaba.com reserves the right to charge for the Service or any feature or functionality of the Service at any time in its sole discretion.

 

2.4       Benefits, features and functions available to a Member may vary for different countries and regions.  No warranty or representation is given that a particular feature or function or the same type and extent of features and functions will be available.

 

2.5      The availability of any transactional features and functions on the Site to any Member may be conditional on verification of Member’s identity and/or its designated bank account by Alibaba.com and/or its approved independent third parties.

 

2.6       Alibaba.com shall issue a Member ID and Password (the latter shall be chosen by the Member during registration) to each Member to access the Service through such Member's Account. Each Member shall be solely responsible for maintaining the confidentiality of its Member ID and Password and for all activities that occur under the Member ID and Password. A set of Member ID and Password is unique to a single Account and no Member shall share, assign or permit the use of its Account, Member ID or Password to another person outside of the Member's business entity. Each Member acknowledges that sharing of its Account with other persons, or allowing multiple users outside of its business entity to use its Account (collectively, "multiple use"), may cause irreparable harm to Alibaba.com and each Member shall indemnify Alibaba.com against any loss or damages (including but not limited to loss of profits) suffered by Alibaba.com as a result of such multiple use of an Account. Each Member hereby undertakes to notify Alibaba.com immediately of any unauthorized use of its Account, Member ID or Password or any other breach of security. Each Member hereby agrees that Alibaba.com shall not be liable for any loss or damages arising from the Member's failure to comply with this paragraph. 

 

2.7       Alibaba.com reserves the right to change, upgrade, modify, limit or suspend the Service or any of its related functionalities or applications at any time temporarily or permanently without prior notice. Alibaba.com further reserves the right to introduce new features, functionalities, applications or conditions to the Service or to future versions of the Service. All new features, functionalities, applications, conditions, modifications, upgrades and alterations shall be governed by this Agreement, unless otherwise stated by Alibaba.com. 

 

2.8       Each Member acknowledges that inability to use the Service wholly or partially for whatever reason may have adverse effects on its business. Each Member hereby agrees that in no event shall Alibaba.com be liable to the Member or any third parties for any inability to use the Service (whether due to disruption, changes to or termination of the Service or otherwise), any delays, inaccuracies, errors or omissions with respect to any communications or transmission or delivery of all or any part thereof, or any damage (direct, indirect, consequential or otherwise) arising from the use of or inability to use the Service.

 

2.9     If your IP address comes from the mainland China when you successfully complete the registration with Alibaba.com Free Membership, you will be granted an Alipay Username in addition to your Member ID.  If your registration was completed before March 18, 2013 or the email address you used for your registration has already been registered with other Alibaba Sites (as defined below), you will not be granted the Alipay Username.  You are allowed to use the Alipay Username to login to the websites including www.alipay.com, www.taobao.com, www.tmall.com, www.etao.com, www.ju.taobao.com, www.aliyun.com, www.china.alibaba.com and other websites (collectively, the “Alibaba Sites”). You hereby represent and agree to authorize Alibaba.com to provide all the information associated with your Member ID to the Alibaba Sites for the purpose of facilitating your easy and fast access to the Alibaba Sites.  Your responsibilities with regard to the Alipay Username shall apply to the same terms and conditions in connection with the Member ID as prescribed under this Agreement.  Alibaba.com reserves the right, without prior notice and at its sole discretion, to suspend, restrict or deny access to or use of your Alipay Username and services provided by Alibaba.com and Alibaba Sites if you: (a) use the services provided by Alibaba.com, the Sites and the Alibaba Sites to defraud any person or entity; (b) engage in any unlawful activities including without limitation those which would constitute the infringement of intellectual property rights, a civil liability or a criminal offence; (c) engage in any activities that would otherwise create any liability for Alibaba.com, the Sites or the Alibaba Sites.

 

3.        MEMBER RESPONSIBILITIES

 

3.1       Each Member hereby represents, warrants and agrees to (a) provide true, accurate, current and complete information about itself and its business references as may be required by Alibaba.com and (b) maintain and promptly amend all information to keep it true, accurate, current and complete. Each Member hereby grants an irrevocable, perpetual, worldwide and royalty-free, sub-licensable (through multiple tiers) license to Alibaba.com to display and use all information provided by such Member in accordance with the purposes set forth in this Agreement and to exercise the copyright, publicity, and database rights you have in such material or information, in any media now known or not currently known. 

 

3.2       Each Member hereby represents, warrants and agrees that the use by such Member of the Service and the Site shall not:

 

a)

contain fraudulent information or make fraudulent offers of items or involve the sale or attempted sale of counterfeit or stolen items or items whose sales and/or marketing is prohibited by applicable law, or otherwise promote other illegal activities;

b)

be part of a scheme to defraud other Members or other users of the Site or for any other unlawful purpose;

c)

infringe or otherwise abet or encourage the infringement or violation of any third party's copyright, patent, trademarks, trade secret or other proprietary right or rights of publicity and privacy or other legitimate rights;

d)

impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity;

e)

violate any applicable law, statute, ordinance or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

f)

contain information that is defamatory, libelous, unlawfully threatening or unlawfully harassing;

g)

contain information that is obscene or contain or infer any pornography or sex-related merchandising or any other content or otherwise promotes sexually explicit materials or is otherwise harmful to minors;

h)

promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

i)

contain any material that constitutes unauthorized advertising or harassment (including but not limited to spamming), invades anyone's privacy or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law or regulation;

j)

involve attempts to copy, reproduce, exploit or expropriate Alibaba.com's various proprietary directories, databases and listings;

k)

involve any computer viruses or other destructive devices and codes that have the effect of damaging, interfering with, intercepting or expropriating any software or hardware system, data or personal information; and

l)

involve any scheme to undermine the integrity of the computer systems or networks used by Alibaba.com and/or any user of the Service and no Member shall attempt to gain unauthorized access to such computer systems or networks;

m)

link directly or indirectly to or include descriptions of goods or services or other materials that violate any law or regulation or are prohibited under this Agreement or the Terms of Use; or

n)

otherwise create any liability for Alibaba.com or its affiliates.

 

3.3       Each Member represents, warrants and agrees that with regards to information about or posted on behalf of any business referee, it has obtained all necessary consents, approvals and waivers from its business partners and associates to (a) act as such Member's business referee; (b) to post and publish their contact details and information, reference letters and comments on their behalf; and (c) that third parties may contact such business referees to support claims or statements made about the Member. Each Member further warrants that all reference letters and comments are true and accurate and hereby waives all requirements for such Member's consent to be obtained before third parties may contact the business referees. 

 

3.4       Member shall not take any action which may undermine the integrity of Alibaba.com's feedback system, such as leaving positive feedback for himself using secondary Member IDs or through third parties or by leaving unsubstantiated negative feedback for another Member.

 

3.5       Each Member acknowledges and agrees that Alibaba.com shall not be required to actively monitor nor exercise any editorial control whatsoever over the content of any message or other material or information created, obtained or accessible through the Service. Alibaba.com does not endorse, verify or otherwise certify the contents of any comments or other material or information made by any Member. Each Member is solely responsible for the contents of their communications and may be held legally liable or accountable for the content of their comments or other material or information. 

 

3.6       Each Member represents, warrants and agrees that it has obtained all necessary third party licenses and permissions and shall be solely responsible for ensuring that any material or information it posts on the Site or provides to Alibaba.com or authorizes Alibaba.com to display does not violate the copyright, patent, trademark, trade secrets or any other personal or proprietary rights of any third party or is posted with the permission of the owner(s) of such rights. Each Member further represents, warrants and agrees that it has the right and authority to sell, distribute or offer to sell or distribute the products described in the material or information it posts on the Site or provides to Alibaba.com or authorizes Alibaba.com to display.

 

3.7       If any Member breaches the representations, warranties and covenants of paragraphs 3.1, 3.2, 3.3, 3.4, 3.5 or 3.6 above, or if Alibaba.com has reasonable grounds to believe that such Member is in breach of such representations, warranties and covenants, or if upon complaint or claim from any other Member or third party, Alibaba.com has reasonable grounds to believe that such Member has willfully or materially failed to perform its contract with such third party including without limitation where the Member has failed to deliver any items ordered by such third party after receipt of the purchase price, or where the Member has delivered the items that materially fail to meet the terms and descriptions outlined in its contract with such third party, or if Alibaba.com has reasonable grounds to believe that such Member has used a stolen credit card or other false or misleading information in any online transaction, Alibaba.com has the right to suspend or terminate the Service and all Free Member Benefits with respect to such Member without any compensation, and restrict or refuse any and all current or future use of the Service or any other services that may be provided by Alibaba.com. Further, Alibaba.com reserves the right in it sole discretion to place restrictions on the number of product listings that a Member can post on the Site for such duration as Alibaba.com may consider appropriate, and to remove any material it reasonably believes that is unlawful, could subject Alibaba.com to liability, violates this Agreement or the Terms of Use or is otherwise found inappropriate in Alibaba.com's opinion. Alibaba.com reserves the right to cooperate fully with governmental authorities, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing. Further, Alibaba.com may disclose the Member's identity and contact information, if requested by a government or law enforcement body, an injured third party, or as a result of a subpoena or other legal action, and Alibaba.com shall not be liable for damages or results thereof and Member agrees not to bring any action or claim against Alibaba.com for such disclosure. In connection with any of the foregoing, Alibaba.com may suspend or terminate the Account of any Member as Alibaba.com deems appropriate in its sole discretion.

 

3.8       Each Member agrees to indemnify Alibaba.com, its employees, agents and representatives and to hold them harmless, from any and all losses, claims and liabilities (including legal costs on a full indemnity basis) which may arise from its submissions, posting of materials or deletion thereof, from such Member's use of the Service or from such Member's breach of this Agreement or the Terms of Use. Each Member further agrees that Alibaba.com is not responsible, and shall have no liability to it or anyone else for any material posted by such Member or third parties, including fraudulent, untrue, misleading, inaccurate, defamatory, offensive or illicit material and that the risk of damage from such material rests entirely with each Member. Alibaba.com reserves the right; at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the Member, in which event the Member shall cooperate with Alibaba.com in asserting any available defenses.

 

4.        TRANSACTIONS BETWEEN BUYERS AND SUPPLIERS

 

4.1       Through the Sites, Alibaba.com provides an electronic web-based platform for exchanging information and concluding sale and purchase transactions of products and services online between buyers and suppliers. Alibaba.com reserves the right to limit certain features and functions of the platform to prescribed Members.  Despite the provision of the platform through the Site, Alibaba.com does not represent the seller or the buyer in specific transactions whether or not such transactions are made on or via the Site. Alibaba.com does not control and is not liable to or responsible for the quality, safety, lawfulness or availability of the products or services offered for sale on the Site or the ability of the suppliers to complete a sale or the ability of buyers to complete a purchase.

 

4.2       Members are hereby made aware that there may be risks of dealing with people acting under false pretences. Alibaba.com uses several techniques to verify the accuracy of the information our users provide us when they register on the Sites. However, because user verification on the Internet is difficult, Alibaba.com cannot and does not confirm each free member's purported identity shown on the Sites and can only use reasonable efforts to verify the personal identity of the representative of a seller in mainland China opening a storefront on www.aliexpress.com according to the applicable laws in mainland China. We encourage you to use the various tools available on the Site, as well as common sense, to evaluate with whom you are dealing. 

 

4.3       Each Member acknowledges that it is fully assuming the risks of purchase and sale transactions when using the Site to conduct transactions. Such risks shall include, but not limited to, mis-representation of products and services, fraudulent schemes, unsatisfactory quality, failure to meet specifications, defective products, delay or default in delivery or payment, cost mis-calculations, breach of warranty, breach of contract and transportation accidents ("Transaction Risks"). Each Member agrees that Alibaba.com shall not be liable or responsible for any damages, liabilities, costs, harms, inconveniences, business disruptions or expenditures of any kind that may arise a result of or in connection with any Transaction Risks. 

 

4.4       Members are solely responsible for all of the terms and conditions of the transactions conducted on, through or as a result of use of the Site, including, without limitation, terms regarding payment, returns, warranties, shipping, insurance, fees, taxes, title, licenses, fines, permits, handling, transportation and storage.

 

4.5       Member agrees to provide all information and materials as may be reasonably required by Alibaba.com in connection with its transactions made via the transactional platform on the Site.  Alibaba.com has the right to suspend or terminate any Member’s Account if the Member fails to provide the required information and materials.

 

4.6      In the event that any Member has a dispute with any party to a transaction, such Member agrees to release and indemnify Alibaba.com (and our agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such transaction. 

 

5.        USE OF DISCUSSION BOARDS ON THE SITE

 

5.1       Alibaba.com provides its Members use of discussion boards on the Site free of charge to promote and encourage open, honest and respectful communication between all of our Members. The discussion boards on the Site shall not be used as a marketing platform by Members and Members shall not post any information relating to trade leads, promotion of their products or their company profile.

 

5.2       Each Member acknowledges that all data, text, software, music, sound, photographs, graphics, video, messages or other materials ("content"), whether publicly posted or privately transmitted through a discussion board on the Site, are the sole responsibility of such Member from whom the content originated. This means that the posting Member, and not Alibaba.com, is entirely responsible for all content that is uploaded or posted via our discussion boards on the Site. Alibaba.com does not control the content posted via discussion boards and therefore does not guarantee the accuracy, integrity or quality of such content.

 

5.3       Alibaba.com reserves the right to delete or edit any postings in its sole discretion without prior notice. Alibaba.com may monitor posting activities of any Member who is in breach of this Agreement and may restrict their ability to post messages on the discussion boards on the Site. Under no circumstances will Alibaba.com be liable in any way for any content, including (without limitation) any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of the discussion boards by such Member. Each Member agrees to evaluate and bear all risks associated with the use of any content including any reliance on its accuracy or completeness. Each Member understands that by using the Alibaba.com discussion boards on the Site, such Member may be exposed to content that is offensive, indecent or objectionable.
 

5.4       Without prejudice to each Member's responsibilities under Clause 3 of this Agreement, each Member agrees not to use the discussion boards on the Site to:

 

a)

upload, post or e-mail any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; 

b)

harm minors in any way; 

c)

impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with a person or entity or disguise the origin of any content; 

d)

"stalk" or otherwise harass another; 

e)

collect or store personal data about other users; 

f)

upload, post or e-mail any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships; 

g)

upload, post or e-mail any content that infringes any intellectual property rights or other legitimate rights of any party; 

h)

upload, post or e-mail any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", "chain letters", or any other form of solicitation; 

i)

upload, post or e-mail any content that contains computer viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment; 

j)

upload, post or e-mail any content that contains a complaint regarding Alibaba.com's services or refers to such a complaint on the Site or to any other Members; any such complaint must be directed to the customer service e-mail on the Site; or 

k)

violate any applicable national or internal laws or regulations.

 

5.5       Each Member acknowledges that Alibaba.com does not pre-screen content but that Alibaba.com shall have the right (though not the obligation) in its sole discretion to move, modify or remove any content that is posted or uploaded on the discussion boards on the Site.

 

5.6        Each Member grants to Alibaba.com a perpetual, world-wide, royalty-free irrevocable, non-exclusive licence (including the right to sub-license through multiple tiers) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any content (in whole or part) such Member uploaded, posted or supplied to Alibaba.com for posting on the Sites and/or to incorporate such content in other works in any form, media or technology now known or developed.

 

5.7       Each Member shall indemnify and hold Alibaba.com and its subsidiaries, affiliates, employees, officers, agents or partners harmless from and against any direct or indirect loss or damage (including consequential loss and loss of profits, goodwill or business opportunities) arising from any third party claim in relation to any content such Member uploaded, posted or e-mailed on or through the discussion boards on the Site, such Member's use of the discussion boards on the Site, or such Member's breach of the provisions set out in Clause 5.4.

 

5.8       On being made aware of any such breaches, Alibaba.com may ban, delete or prohibit any content that relates to those breaches or that Alibaba.com in its sole discretion consider to be harmful to the public or the rights of Alibaba.com or any of its affiliates, licensors, partners or Members.
 

5.9       Alibaba.com reserves the right to take whatever action it deems necessary to prevent a Member's breach of Clause 5.4 including the following:

a)

issue a warning letter to the relevant Member (where the breaches are deemed by Alibaba.com to be minor); or  

b)

ban the relevant Member from discussion boards on the Site (where the breaches are deemed by Alibaba.com to be major). 

All incidents will be logged and Alibaba.com's decision shall be final in all such cases. 

 

5.10     All information and/or other content posted on the Site by the Alibaba.com service team or by Members or third party partners is supplied for information purposes only and shall not under any circumstances be construed as legal and/or business advice or a legal opinion. Members are encouraged to seek independent professional advice in such situations.

 

6.        LIMITATION OF LIABILITY

 

6.1       TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND ALIBABA.COM HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, UNDERTAKINGS AND TERMS ARE HEREBY EXCLUDED. 

 

6.2       TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALIBABA.COM MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION PROVIDED ON OR THROUGH THE SITE. 

 

6.3       Any material downloaded or otherwise obtained through the use of the Service is done at each Member's sole discretion and risk and each Member is solely responsible for any damage to its computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by any Member from Alibaba.com or through or from the Service shall cr 查看全部
Free Membership Agreement

PART A: New Version (Effective as of May 25, 2018)

(Updated on May 24, 2018)

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY! PLEASE PAY ATTENTION TO PROVISIONS THAT EXCLUDE OR LIMIT LIABILITY AND TERMS OF GOVERNING LAW AND JURISDICTION, WHICH MAY APPEAR IN CAPITAL LETTERS.

 

 1.         ACCEPTANCE OF TERMS

 

1.1       WELCOME TO ALIBABA.COM'S FREE SERVICE (the "SERVICE"). The following sets forth the terms and conditions of the Alibaba.com Free Membership Agreement (this "Agreement") between you (“Member”) and an Alibaba.com company ("Alibaba.com") under which Alibaba.com offers you access to the Service through the web sites identified by the uniform resource locator www.alibaba.com and the www.aliexpress.com (the "Sites"). If you are from mainland China, your contract is with Hangzhou Alibaba Advertising Co., Ltd,other than in relation to Promotion Services (as defined in the Alibaba.com Terms of Use), in which case your contract for such services is with Alibaba.com Hong Kong Limited. If you are from Hong Kong and Macau, your contract is with Alibaba.com Hong Kong Limited. If you reside outside mainland China, Hong Kong and Macau, your contract is with Alibaba.com Singapore E-Commerce Private Limited (incorporated in Singapore with Company Reg. No. 200720572D). As some or part of the Services (as defined in the Alibaba.com Terms of Use, as defined below) may be supported and provided by affiliates of Alibaba.com, Alibaba.com may delegate some of the Services to its affiliates, particularly Alibaba.com (Europe) Limited incorporated in the United Kingdom, who you agree may invoice you for their part of the Services. Use of the Service indicates that you accept the terms and conditions set forth below. If you do not accept all of the terms and conditions, please do not use the Service. BY COMPLETING THE REGISTRATION PROCESS AND CLICKING THE "I AGREE" BUTTON, YOU ARE INDICATING YOUR CONSENT TO BE BOUND BY THIS AGREEMENT, THE SITE’S TERMS OF USE AGREEMENT, PRODUCT LISTING POLICY AND PRIVACY POLICY WHICH ARE INCORPORATED HEREIN BY REFERENCE (COLLECTIVELY REFERRED TO AS THE "TERMS OF USE"). The Alibaba.com Free Membership Agreement will not take effect unless and until you have activated your Account. Terms not defined in this Agreement shall bear the same meaning as that contained in the Terms of Use.

 

1.2       Alibaba.com may amend this Agreement at any time by posting the amended and restated Agreement on the Site. The amended and restated Agreement shall be effective immediately upon posting. Posting by Alibaba.com of the amended and restated Agreement and your continued use of the Service shall be deemed to be acceptance of the amended terms.

 

2.        THE SERVICE

 

 2.1      The Service will be offered free-of-charge for an unspecified time period unless terminated in accordance with the terms of this Agreement.

 

2.2       The Service will have the following core features (which may be added to or modified, or suspended for scheduled or unscheduled maintenance purposes, from time to time at the sole discretion of Alibaba.com and notified to you) ("Free Member Benefits"):

 

a)Company Profile - allows each Member to display and edit basic information about its business, such as year and place of establishment, estimated annual sales, number of employees, and products and services offered, etc.

 

b)Products - allows each Member to display and edit descriptions, specifications and images of at least 5 products.

 

c)Unlimited Buyer Trade Lead Posting - allows each Member to post on the Site for public display offers to buy products and services from other users of the Site.

 

 2.3      Alibaba.com may suspend or terminate all or part of the above Free Member Benefits at any time in its sole discretion. Alibaba.com reserves the right to charge for the Service or any feature or functionality of the Service at any time in its sole discretion.

 

2.4       Benefits, features and functions available to a Member may vary for different countries and regions.  No warranty or representation is given that a particular feature or function or the same type and extent of features and functions will be available.

 

 2.5      The availability of any transactional features and functions on the Site to any Member may be conditional on verification of Member’s identity and/or its designated bank account by Alibaba.com and/or its approved independent third parties.

 

2.6       Alibaba.com shall issue a Member ID and Password (the latter shall be chosen by the Member during registration) to each Member to access the Service through such Member's Account. Each Member shall be solely responsible for maintaining the confidentiality of its Member ID and Password and for all activities that occur under the Member ID and Password. A set of Member ID and Password is unique to a single Account and no Member shall share, assign or permit the use of its Account, Member ID or Password to another person outside of the Member's business entity. Each Member acknowledges that sharing of its Account with other persons, or allowing multiple users outside of its business entity to use its Account (collectively, "multiple use"), may cause irreparable harm to Alibaba.com and each Member shall indemnify Alibaba.com against any loss or damages (including but not limited to loss of profits) suffered by Alibaba.com as a result of such multiple use of an Account. Each Member hereby undertakes to notify Alibaba.com immediately of any unauthorized use of its Account, Member ID or Password or any other breach of security. Each Member hereby agrees that Alibaba.com shall not be liable for any loss or damages arising from the Member's failure to comply with this paragraph.

 

2.7       Alibaba.com reserves the right to change, upgrade, modify, limit or suspend the Service or any of its related functionalities or applications at any time temporarily or permanently without prior notice. Alibaba.com further reserves the right to introduce new features, functionalities, applications or conditions to the Service or to future versions of the Service. All new features, functionalities, applications, conditions, modifications, upgrades and alterations shall be governed by this Agreement, unless otherwise stated by Alibaba.com.

 

2.8       Each Member acknowledges that inability to use the Service wholly or partially for whatever reason may have adverse effects on its business. Each Member hereby agrees that in no event shall Alibaba.com be liable to the Member or any third parties for any inability to use the Service (whether due to disruption, changes to or termination of the Service or otherwise), any delays, inaccuracies, errors or omissions with respect to any communications or transmission or delivery of all or any part thereof, or any damage (direct, indirect, consequential or otherwise) arising from the use of or inability to use the Service.

 

 2.9     If your IP address comes from the mainland China when you successfully complete the registration with Alibaba.com Free Membership, you will be granted an Alipay Username in addition to your Member ID.  If your registration was completed before March 18, 2013 or the email address you used for your registration has already been registered with other Alibaba Sites (as defined below), you will not be granted the Alipay Username.  You are allowed to use the Alipay Username to login to the websites including www.alipay.com, www.taobao.com, www.tmall.com, www.etao.com, www.ju.taobao.com, www.aliyun.com, www.china.alibaba.com and other websites (collectively, the “Alibaba Sites”). You hereby represent and agree to authorize Alibaba.com to provide all the information associated with your Member ID to the Alibaba Sites for the purpose of facilitating your easy and fast access to the Alibaba Sites.  Your responsibilities with regard to the Alipay Username shall apply to the same terms and conditions in connection with the Member ID as prescribed under this Agreement.  Alibaba.com reserves the right, without prior notice and at its sole discretion, to suspend, restrict or deny access to or use of your Alipay Username and services provided by Alibaba.com and Alibaba Sites if you: (a) use the services provided by Alibaba.com, the Sites and the Alibaba Sites to defraud any person or entity; (b) engage in any unlawful activities including without limitation those which would constitute the infringement of intellectual property rights, a civil liability or a criminal offence; (c) engage in any activities that would otherwise create any liability for Alibaba.com, the Sites or the Alibaba Sites.

 

2.10     If you voluntarily submit any information to the Sites for publication on the Sites through the publishing tools, including but not limited to, company or business profile, product catalog, trade leads, TRUSTPASS profile, business trust system and any discussion forum, then you are deemed to have given consent to the publication of such information on the Sites.

 

3.        MEMBER RESPONSIBILITIES

 

3.1       Each Member hereby represents, warrants and agrees to (a) provide true, accurate, current and complete information about itself and its business references as may be required by Alibaba.com and (b) maintain and promptly amend all information to keep it true, accurate, current and complete. To the extent permitted under applicable laws, ach Member hereby grants an irrevocable, perpetual, worldwide and royalty-free, sub-licensable (through multiple tiers) license to Alibaba.com to display and use all information provided by such Member in accordance with the purposes set forth in this Agreement and to exercise the copyright, publicity, and database rights you have in such material or information, in any media now known or not currently known. Information that is protected under data protection laws will only be used and kept in compliance with those laws.

 

3.2       Each Member hereby represents, warrants and agrees that the use by such Member of the Service and the Site shall not:

 

a) contain fraudulent information or make fraudulent offers of items or involve the sale or attempted sale of counterfeit or stolen items or items whose sales and/or marketing is prohibited by applicable law, or otherwise promote other illegal activities;

 

b) be part of a scheme to defraud other Members or other users of the Site or for any other unlawful purpose;

 

c) infringe or otherwise abet or encourage the infringement or violation of any third party's copyright, patent, trademarks, trade secret or other proprietary right or rights of publicity and privacy or other legitimate rights;

 

d) impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity;

 

e) violate any applicable law, statute, ordinance or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

 

f) contain information that is defamatory, libelous, unlawfully threatening or unlawfully harassing;

 

g) contain information that is obscene or contain or infer any pornography or sex-related merchandising or any other content or otherwise promotes sexually explicit materials or is otherwise harmful to minors;

 

h) promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

 

i) contain any material that constitutes unauthorized advertising or harassment (including but not limited to spamming), invades anyone's privacy or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law or regulation;

 

j) involve attempts to copy, reproduce, exploit or expropriate Alibaba.com's various proprietary directories, databases and listings;

 

k) involve any computer viruses or other destructive devices and codes that have the effect of damaging, interfering with, intercepting or expropriating any software or hardware system, data or personal information; and

 

l) involve any scheme to undermine the integrity of the computer systems or networks used by Alibaba.com and/or any user of the Service and no Member shall attempt to gain unauthorized access to such computer systems or networks;

 

m) link directly or indirectly to or include descriptions of goods or services or other materials that violate any law or regulation or are prohibited under this Agreement or the Terms of Use; or

 

n) otherwise create any liability for Alibaba.com or its affiliates.

 

3.3       Each Member represents, warrants and agrees that with regards to information about or posted on behalf of any business referee, it has obtained all necessary consents, approvals and waivers from its business partners and associates to (a) act as such Member's business referee; (b) to post and publish their contact details and information, reference letters and comments on their behalf; and (c) that third parties may contact such business referees to support claims or statements made about the Member. Each Member further warrants that all reference letters and comments are true and accurate and hereby waives all requirements for such Member's consent to be obtained before third parties may contact the business referees.

 

3.4       Member shall not take any action which may undermine the integrity of Alibaba.com's feedback system, such as leaving positive feedback for himself using secondary Member IDs or through third parties or by leaving unsubstantiated negative feedback for another Member.

 

3.5       Each Member acknowledges and agrees that Alibaba.com shall not be required to actively monitor nor exercise any editorial control whatsoever over the content of any message or other material or information created, obtained or accessible through the Service. Alibaba.com does not endorse, verify or otherwise certify the contents of any comments or other material or information made by any Member. Each Member is solely responsible for the contents of their communications and may be held legally liable or accountable for the content of their comments or other material or information.

 

3.6       Each Member represents, warrants and agrees that it has obtained all necessary third party licenses and permissions and shall be solely responsible for ensuring that any material or information it posts on the Site or provides to Alibaba.com or authorizes Alibaba.com to display does not violate the copyright, patent, trademark, trade secrets or any other personal or proprietary rights of any third party or is posted with the permission of the owner(s) of such rights. Each Member further represents, warrants and agrees that it has the right and authority to sell, distribute or offer to sell or distribute the products described in the material or information it posts on the Site or provides to Alibaba.com or authorizes Alibaba.com to display.

 

3.7       If any Member breaches the representations, warranties and covenants of paragraphs 3.1, 3.2, 3.3, 3.4, 3.5 or 3.6 above, or if Alibaba.com has reasonable grounds to believe that such Member is in breach of such representations, warranties and covenants, or if upon complaint or claim from any other Member or third party, Alibaba.com has reasonable grounds to believe that such Member has willfully or materially failed to perform its contract with such third party including without limitation where the Member has failed to deliver any items ordered by such third party after receipt of the purchase price, or where the Member has delivered the items that materially fail to meet the terms and descriptions outlined in its contract with such third party, or if Alibaba.com has reasonable grounds to believe that such Member has used a stolen credit card or other false or misleading information in any online transaction, Alibaba.com has the right to suspend or terminate the Service and all Free Member Benefits with respect to such Member without any compensation, and restrict or refuse any and all current or future use of the Service or any other services that may be provided by Alibaba.com. Further, Alibaba.com reserves the right in it sole discretion to place restrictions on the number of product listings that a Member can post on the Site for such duration as Alibaba.com may consider appropriate, and to remove any material it reasonably believes that is unlawful, could subject Alibaba.com to liability, violates this Agreement or the Terms of Use or is otherwise found inappropriate in Alibaba.com's opinion. Alibaba.com reserves the right to cooperate fully with governmental authorities, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing. Further, to the extent permitted under applicable laws and policies, Alibaba.com may disclose the Member's identity, contact information and/or information regarding the Member's account(s), transactions or activities carried out on or via the Site, if requested by a government or law enforcement body, an injured third party, or as a result of a subpoena or other legal action, and Alibaba.com shall not be liable for damages or results thereof and Member agrees not to bring any action or claim against Alibaba.com for such disclosure. In connection with any of the foregoing, Alibaba.com may suspend or terminate the Account of any Member as Alibaba.com deems appropriate in its sole discretion.

 

3.8       Each Member agrees to indemnify Alibaba.com, its employees, agents and representatives and to hold them harmless, from any and all losses, claims and liabilities (including legal costs on a full indemnity basis) which may arise from its submissions, posting of materials or deletion thereof, from such Member's use of the Service or from such Member's breach of this Agreement or the Terms of Use. Each Member further agrees that Alibaba.com is not responsible, and shall have no liability to it or anyone else for any material posted by such Member or third parties, including fraudulent, untrue, misleading, inaccurate, defamatory, offensive or illicit material and that the risk of damage from such material rests entirely with each Member. Alibaba.com reserves the right; at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the Member, in which event the Member shall cooperate with Alibaba.com in asserting any available defenses.

 

4.        TRANSACTIONS BETWEEN BUYERS AND SUPPLIERS

 

4.1       Through the Sites, Alibaba.com provides an electronic web-based platform for exchanging information and concluding sale and purchase transactions of products and services online between buyers and suppliers. Alibaba.com reserves the right to limit certain features and functions of the platform to prescribed Members.  Despite the provision of the platform through the Site, Alibaba.com does not represent the seller or the buyer in specific transactions whether or not such transactions are made on or via the Site. Alibaba.com does not control and is not liable to or responsible for the quality, safety, lawfulness or availability of the products or services offered for sale on the Site or the ability of the suppliers to complete a sale or the ability of buyers to complete a purchase.

 

4.2       Members are hereby made aware that there may be risks of dealing with people acting under false pretences. Alibaba.com uses several techniques to verify the accuracy of the information our users provide us when they register on the Sites. However, because user verification on the Internet is difficult, Alibaba.com cannot and does not confirm each free member's purported identity shown on the Sites and can only use reasonable efforts to verify the personal identity of the representative of a seller in mainland China opening a storefront on www.aliexpress.com according to the applicable laws in mainland China. We encourage you to use the various tools available on the Site, as well as common sense, to evaluate with whom you are dealing.

 

4.3       Each Member acknowledges that it is fully assuming the risks of purchase and sale transactions when using the Site to conduct transactions. Such risks shall include, but not limited to, mis-representation of products and services, fraudulent schemes, unsatisfactory quality, failure to meet specifications, defective products, delay or default in delivery or payment, cost mis-calculations, breach of warranty, breach of contract and transportation accidents ("Transaction Risks"). Each Member agrees that Alibaba.com shall not be liable or responsible for any damages, liabilities, costs, harms, inconveniences, business disruptions or expenditures of any kind that may arise a result of or in connection with any Transaction Risks.

 

4.4       Members are solely responsible for all of the terms and conditions of the transactions conducted on, through or as a result of use of the Site, including, without limitation, terms regarding payment, returns, warranties, shipping, insurance, fees, taxes, title, licenses, fines, permits, handling, transportation and storage.

 

4.5       Member agrees to provide all information and materials as may be reasonably required by Alibaba.com in connection with its transactions made via the transactional platform on the Site.  Alibaba.com has the right to suspend or terminate any Member’s Account if the Member fails to provide the required information and materials.

 

 4.6      In the event that any Member has a dispute with any party to a transaction, such Member agrees to release and indemnify Alibaba.com (and our agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such transaction.

 

5.        USE OF DISCUSSION BOARDS ON THE SITE

 

5.1       Alibaba.com provides its Members use of discussion boards on the Site free of charge to promote and encourage open, honest and respectful communication between all of our Members. The discussion boards on the Site shall not be used as a marketing platform by Members and Members shall not post any information relating to trade leads, promotion of their products or their company profile.

 

5.2       Each Member acknowledges that all data, text, software, music, sound, photographs, graphics, video, messages or other materials ("content"), whether publicly posted or privately transmitted through a discussion board on the Site, are the sole responsibility of such Member from whom the content originated. This means that the posting Member, and not Alibaba.com, is entirely responsible for all content that is uploaded or posted via our discussion boards on the Site. Alibaba.com does not control the content posted via discussion boards and therefore does not guarantee the accuracy, integrity or quality of such content.

 

5.3       Alibaba.com reserves the right to delete or edit any postings in its sole discretion without prior notice. Alibaba.com may monitor posting activities of any Member who is in breach of this Agreement and may restrict their ability to post messages on the discussion boards on the Site. Under no circumstances will Alibaba.com be liable in any way for any content, including (without limitation) any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of the discussion boards by such Member. Each Member agrees to evaluate and bear all risks associated with the use of any content including any reliance on its accuracy or completeness. Each Member understands that by using the Alibaba.com discussion boards on the Site, such Member may be exposed to content that is offensive, indecent or objectionable.

 

5.4       Without prejudice to each Member's responsibilities under Clause 3 of this Agreement, each Member agrees not to use the discussion boards on the Site to:

 

a) upload, post or e-mail any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

 

b) harm minors in any way;

 

c) impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with a person or entity or disguise the origin of any content;

 

d) "stalk" or otherwise harass another;

 

e) to use the personal data about other users for purposes unrelated to the discussion board or to disclose personal data on the discussion board about third parties without their authorization

 

f) upload, post or e-mail any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships;

 

g) upload, post or e-mail any content that infringes any intellectual property rights or other legitimate rights of any party;

 

h) upload, post or e-mail any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", "chain letters", or any other form of solicitation;

 

i) upload, post or e-mail any content that contains computer viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment;

 

j) upload, post or e-mail any content that contains a complaint regarding Alibaba.com's services or refers to such a complaint on the Site or to any other Members; any such complaint must be directed to the customer service e-mail on the Site; or

 

k) violate any applicable national or internal laws or regulations.

 

5.5       Each Member acknowledges that Alibaba.com does not pre-screen content but that Alibaba.com shall have the right (though not the obligation) in its sole discretion to move, modify or remove any content that is posted or uploaded on the discussion boards on the Site.

 

5.6        To the extent permitted under applicable laws, ach Member grants to Alibaba.com a perpetual, world-wide, royalty-free irrevocable, non-exclusive licence (including the right to sub-license through multiple tiers) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any content (in whole or part) such Member uploaded, posted or supplied to Alibaba.com for posting on the Sites and/or to incorporate such content in other works in any form, media or technology now known or developed. Information that is protected under data protection laws will only be used and kept in compliance with those laws.

 

5.7       Each Member shall indemnify and hold Alibaba.com and its subsidiaries, affiliates, employees, officers, agents or partners harmless from and against any direct or indirect loss or damage (including consequential loss and loss of profits, goodwill or business opportunities) arising from any third party claim in relation to any content such Member uploaded, posted or e-mailed on or through the discussion boards on the Site, such Member's use of the discussion boards on the Site, or such Member's breach of the provisions set out in Clause 5.4.

 

5.8       On being made aware of any such breaches, Alibaba.com may ban, delete or prohibit any content that relates to those breaches or that Alibaba.com in its sole discretion consider to be harmful to the public or the rights of Alibaba.com or any of its affiliates, licensors, partners or Members.

 

5.9       Alibaba.com reserves the right to take whatever action it deems necessary to prevent a Member's breach of Clause 5.4 including the following:

 

a)issue a warning letter to the relevant Member (where the breaches are deemed by Alibaba.com to be minor); or 

 

b)ban the relevant Member from discussion boards on the Site (where the breaches are deemed by Alibaba.com to be major).

 

All incidents will be logged and Alibaba.com's decision shall be final in all such cases.

 

5.10     All information and/or other content posted on the Site by the Alibaba.com service team or by Members or third party partners is supplied for information purposes only and shall not under any circumstances be construed as legal and/or business advice or a legal opinion. Members are encouraged to seek independent professional advice in such situations.

 

6.        LIMITATION OF LIABILITY

 

6.1       TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND ALIBABA.COM HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, UNDERTAKINGS AND TERMS ARE HEREBY EXCLUDED.

 

6.2       TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALIBABA.COM MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION PROVIDED ON OR THROUGH THE SITE.

 

6.3       Any material downloaded or otherwise obtained through the use of the Service is done at each Member's sole discretion and risk and each Member is solely responsible for any damage to its computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by any Member from Alibaba.com or through or from the Service shall create any warranty not expressly stated in this Agreement.

 

6.4       The Site may make available to User services or products provided by independent third parties.   No warranty or representation is made with regard to such services or products.   In no event shall Alibaba.com and its affiliates be held liable for any such services or products.

 

6.5       Under no circumstances shall Alibaba.com be held liable for an delay or failure or disruption of the Service resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, Acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

 

6.6       To the extent permitted by law, Alibaba.com shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort or otherwise or any other damages resulting from any of the following:

 

a) the use or the inability to use the Service;

 

b) any defect in goods, samples, data, information or services purchased or obtained from a Member or a third-party service provider through the Site;

 

c) unauthorized access by third parties to data or private information of any Member;

 

d) statements or conduct of any user of the Site; or

 

e) any other matter relating to the Service however arising, including negligence.

 

6.7       Notwithstanding any of the foregoing provisions, the aggregate liability of Alibaba.com, its employees, agents, affiliates, representatives or anyone acting on its behalf with respect to each Member for all claims arising from the use of the Service or the Site shall be limited to HK$100. The preceding sentence shall not preclude the requirement by the Member to prove actual damages. All claims arising from the use of the Service must be filed within either one (1) year from the date the cause of action arose or such longer period as prescribed under any applicable law governing this Agreement.

 

 PRIVACY

Please review our Privacy Notice [LINK], to know how we use and protect your personal information when you use the Service.

 

7.        INTELLECTUAL PROPERTY RIGHTS

 

7.1       Alibaba.com is the sole owner or lawful licensee of all the rights to the Service. The Service embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Service shall remain with Alibaba.com or its affiliates. All rights not otherwise claimed under this Agreement or by Alibaba.com are hereby reserved.

 

7.2       "ALIBABA", "ALIBABA.COM" and related icons and logos are registered trademarks or trademarks or service marks of Alibaba Group Holding Limited, and "GOLD SUPPLIER", "TRUSTPASS", "ALIEXPRESS" and related icons and logos are registered trademarks or trademarks or service marks of Alibaba.com Limited in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

 

8. GENERAL

 

8.1       This Agreement and the Terms of Use constitute the entire agreement between the Member and Alibaba.com with respect to and governs the use of the Service, superseding any prior written or oral agreements in relation to the same subject matter herein.

 

8.2       Alibaba.com and the Member are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.

8.3 If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

 

8.4       Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

 

8.5       Alibaba.com's failure to enforce any right or failure to act with respect to any breach by a Member under this Agreement will not waive that right nor waive Alibaba.com's right to act with respect with subsequent or similar breaches.

 

8.6       Alibaba.com shall have the right to assign this Agreement (including all of its rights, titles, benefits, interests, and obligations and duties in this Agreement) to any person or entity (including any affiliates of Alibaba.com). The Member may not assign, in whole or part, this Agreement to any person or entity.

 

8.7       THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE PEOPLE’S REPUBLIC OF CHINA (“PRC”) IF YOU CONTRACT WITH HANGZHOU ALIBABA ADVERTISING CO., LTD ACCORDING TO PARAGRAPH 1.1, AND THE PARTIES TO THIS AGREEMENT HEREBY SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE PRC COURTS.  IF YOUR CONTRACT IS WITH ALIBABA.COM HONG KONG LIMITED OR ALIBABA.COM SINGAPORE E-COMMERCE PRIVATE LIMITED, THEN THIS AGREEMENT SHALL BE GOVERNED BY LAWS OF THE HONG KONG SPECIAL ADMINISTRATIVE REGION ("HONG KONG") WITHOUT REGARD TO ITS CONFLICT OF LAW PROVISIONS, AND THE PARTIES TO THIS AGREEMENT HEREBY SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE HONG KONG COURTS.

 

8.8       If there is any conflict between the English version and another language version of this Agreement, the English version shall prevail.

 

 

PART B: Old Version

 

Free Membership Agreement

 

(Updated on August 15, 2016)

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY! PLEASE PAY ATTENTION TO PROVISIONS THAT EXCLUDE OR LIMIT LIABILITY AND TERMS OF GOVERNING LAW AND JURISDICTION, WHICH MAY APPEAR IN CAPITAL LETTERS.

 

1.         ACCEPTANCE OF TERMS

1.1       WELCOME TO ALIBABA.COM'S FREE SERVICE (the "SERVICE"). The following sets forth the terms and conditions of the Alibaba.com Free Membership Agreement (this "Agreement") between you (“Member”) and an Alibaba.com company ("Alibaba.com") under which Alibaba.com offers you access to the Service through the web sites identified by the uniform resource locator www.alibaba.com and the www.aliexpress.com (the "Sites"). If you are from mainland China, your contract is with Hangzhou Alibaba Advertising Co., Ltd,other than in relation to Promotion Services (as defined in the Alibaba.com Terms of Use), in which case your contract for such services is with Alibaba.com Hong Kong Limited. If you are from Hong Kong and Macau, your contract is with Alibaba.com Hong Kong Limited. If you reside outside mainland China, Hong Kong and Macau, your contract is with Alibaba.com Singapore E-Commerce Private Limited (incorporated in Singapore with Company Reg. No. 200720572D). As some or part of the Services (as defined in the Alibaba.com Terms of Use, as defined below) may be supported and provided by affiliates of Alibaba.com, Alibaba.com may delegate some of the Services to its affiliates, particularly Alibaba.com (Europe) Limited incorporated in the United Kingdom, who you agree may invoice you for their part of the Services. Use of the Service indicates that you accept the terms and conditions set forth below. If you do not accept all of the terms and conditions, please do not use the Service. BY COMPLETING THE REGISTRATION PROCESS AND CLICKING THE "I AGREE" BUTTON, YOU ARE INDICATING YOUR CONSENT TO BE BOUND BY THIS AGREEMENT, THE SITE’S TERMS OF USE AGREEMENT, PRODUCT LISTING POLICY AND PRIVACY POLICY WHICH ARE INCORPORATED HEREIN BY REFERENCE (COLLECTIVELY REFERRED TO AS THE "TERMS OF USE"). The Alibaba.com Free Membership Agreement will not take effect unless and until you have activated your Account. Terms not defined in this Agreement shall bear the same meaning as that contained in the Terms of Use. 

 

1.2       Alibaba.com may amend this Agreement at any time by posting the amended and restated Agreement on the Site. The amended and restated Agreement shall be effective immediately upon posting. Posting by Alibaba.com of the amended and restated Agreement and your continued use of the Service shall be deemed to be acceptance of the amended terms.

 

2.        THE SERVICE

 

2.1      The Service will be offered free-of-charge for an unspecified time period unless terminated in accordance with the terms of this Agreement.

2.2       The Service will have the following core features (which may be added to or modified, or suspended for scheduled or unscheduled maintenance purposes, from time to time at the sole discretion of Alibaba.com and notified to you) ("Free Member Benefits"):

 

a)

Company Profile - allows each Member to display and edit basic information about its business, such as year and place of establishment, estimated annual sales, number of employees, and products and services offered, etc.

b)

Products - allows each Member to display and edit descriptions, specifications and images of at least 5 products.

c)

Unlimited Buyer Trade Lead Posting - allows each Member to post on the Site for public display offers to buy products and services from other users of the Site.

 

2.3      Alibaba.com may suspend or terminate all or part of the above Free Member Benefits at any time in its sole discretion. Alibaba.com reserves the right to charge for the Service or any feature or functionality of the Service at any time in its sole discretion.

 

2.4       Benefits, features and functions available to a Member may vary for different countries and regions.  No warranty or representation is given that a particular feature or function or the same type and extent of features and functions will be available.

 

2.5      The availability of any transactional features and functions on the Site to any Member may be conditional on verification of Member’s identity and/or its designated bank account by Alibaba.com and/or its approved independent third parties.

 

2.6       Alibaba.com shall issue a Member ID and Password (the latter shall be chosen by the Member during registration) to each Member to access the Service through such Member's Account. Each Member shall be solely responsible for maintaining the confidentiality of its Member ID and Password and for all activities that occur under the Member ID and Password. A set of Member ID and Password is unique to a single Account and no Member shall share, assign or permit the use of its Account, Member ID or Password to another person outside of the Member's business entity. Each Member acknowledges that sharing of its Account with other persons, or allowing multiple users outside of its business entity to use its Account (collectively, "multiple use"), may cause irreparable harm to Alibaba.com and each Member shall indemnify Alibaba.com against any loss or damages (including but not limited to loss of profits) suffered by Alibaba.com as a result of such multiple use of an Account. Each Member hereby undertakes to notify Alibaba.com immediately of any unauthorized use of its Account, Member ID or Password or any other breach of security. Each Member hereby agrees that Alibaba.com shall not be liable for any loss or damages arising from the Member's failure to comply with this paragraph. 

 

2.7       Alibaba.com reserves the right to change, upgrade, modify, limit or suspend the Service or any of its related functionalities or applications at any time temporarily or permanently without prior notice. Alibaba.com further reserves the right to introduce new features, functionalities, applications or conditions to the Service or to future versions of the Service. All new features, functionalities, applications, conditions, modifications, upgrades and alterations shall be governed by this Agreement, unless otherwise stated by Alibaba.com. 

 

2.8       Each Member acknowledges that inability to use the Service wholly or partially for whatever reason may have adverse effects on its business. Each Member hereby agrees that in no event shall Alibaba.com be liable to the Member or any third parties for any inability to use the Service (whether due to disruption, changes to or termination of the Service or otherwise), any delays, inaccuracies, errors or omissions with respect to any communications or transmission or delivery of all or any part thereof, or any damage (direct, indirect, consequential or otherwise) arising from the use of or inability to use the Service.

 

2.9     If your IP address comes from the mainland China when you successfully complete the registration with Alibaba.com Free Membership, you will be granted an Alipay Username in addition to your Member ID.  If your registration was completed before March 18, 2013 or the email address you used for your registration has already been registered with other Alibaba Sites (as defined below), you will not be granted the Alipay Username.  You are allowed to use the Alipay Username to login to the websites including www.alipay.comwww.taobao.comwww.tmall.com, www.etao.com, www.ju.taobao.com, www.aliyun.com, www.china.alibaba.com and other websites (collectively, the “Alibaba Sites”). You hereby represent and agree to authorize Alibaba.com to provide all the information associated with your Member ID to the Alibaba Sites for the purpose of facilitating your easy and fast access to the Alibaba Sites.  Your responsibilities with regard to the Alipay Username shall apply to the same terms and conditions in connection with the Member ID as prescribed under this Agreement.  Alibaba.com reserves the right, without prior notice and at its sole discretion, to suspend, restrict or deny access to or use of your Alipay Username and services provided by Alibaba.com and Alibaba Sites if you: (a) use the services provided by Alibaba.com, the Sites and the Alibaba Sites to defraud any person or entity; (b) engage in any unlawful activities including without limitation those which would constitute the infringement of intellectual property rights, a civil liability or a criminal offence; (c) engage in any activities that would otherwise create any liability for Alibaba.com, the Sites or the Alibaba Sites.

 

3.        MEMBER RESPONSIBILITIES

 

3.1       Each Member hereby represents, warrants and agrees to (a) provide true, accurate, current and complete information about itself and its business references as may be required by Alibaba.com and (b) maintain and promptly amend all information to keep it true, accurate, current and complete. Each Member hereby grants an irrevocable, perpetual, worldwide and royalty-free, sub-licensable (through multiple tiers) license to Alibaba.com to display and use all information provided by such Member in accordance with the purposes set forth in this Agreement and to exercise the copyright, publicity, and database rights you have in such material or information, in any media now known or not currently known. 

 

3.2       Each Member hereby represents, warrants and agrees that the use by such Member of the Service and the Site shall not:

 

a)

contain fraudulent information or make fraudulent offers of items or involve the sale or attempted sale of counterfeit or stolen items or items whose sales and/or marketing is prohibited by applicable law, or otherwise promote other illegal activities;

b)

be part of a scheme to defraud other Members or other users of the Site or for any other unlawful purpose;

c)

infringe or otherwise abet or encourage the infringement or violation of any third party's copyright, patent, trademarks, trade secret or other proprietary right or rights of publicity and privacy or other legitimate rights;

d)

impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity;

e)

violate any applicable law, statute, ordinance or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

f)

contain information that is defamatory, libelous, unlawfully threatening or unlawfully harassing;

g)

contain information that is obscene or contain or infer any pornography or sex-related merchandising or any other content or otherwise promotes sexually explicit materials or is otherwise harmful to minors;

h)

promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

i)

contain any material that constitutes unauthorized advertising or harassment (including but not limited to spamming), invades anyone's privacy or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law or regulation;

j)

involve attempts to copy, reproduce, exploit or expropriate Alibaba.com's various proprietary directories, databases and listings;

k)

involve any computer viruses or other destructive devices and codes that have the effect of damaging, interfering with, intercepting or expropriating any software or hardware system, data or personal information; and

l)

involve any scheme to undermine the integrity of the computer systems or networks used by Alibaba.com and/or any user of the Service and no Member shall attempt to gain unauthorized access to such computer systems or networks;

m)

link directly or indirectly to or include descriptions of goods or services or other materials that violate any law or regulation or are prohibited under this Agreement or the Terms of Use; or

n)

otherwise create any liability for Alibaba.com or its affiliates.

 

3.3       Each Member represents, warrants and agrees that with regards to information about or posted on behalf of any business referee, it has obtained all necessary consents, approvals and waivers from its business partners and associates to (a) act as such Member's business referee; (b) to post and publish their contact details and information, reference letters and comments on their behalf; and (c) that third parties may contact such business referees to support claims or statements made about the Member. Each Member further warrants that all reference letters and comments are true and accurate and hereby waives all requirements for such Member's consent to be obtained before third parties may contact the business referees. 

 

3.4       Member shall not take any action which may undermine the integrity of Alibaba.com's feedback system, such as leaving positive feedback for himself using secondary Member IDs or through third parties or by leaving unsubstantiated negative feedback for another Member.

 

3.5       Each Member acknowledges and agrees that Alibaba.com shall not be required to actively monitor nor exercise any editorial control whatsoever over the content of any message or other material or information created, obtained or accessible through the Service. Alibaba.com does not endorse, verify or otherwise certify the contents of any comments or other material or information made by any Member. Each Member is solely responsible for the contents of their communications and may be held legally liable or accountable for the content of their comments or other material or information. 

 

3.6       Each Member represents, warrants and agrees that it has obtained all necessary third party licenses and permissions and shall be solely responsible for ensuring that any material or information it posts on the Site or provides to Alibaba.com or authorizes Alibaba.com to display does not violate the copyright, patent, trademark, trade secrets or any other personal or proprietary rights of any third party or is posted with the permission of the owner(s) of such rights. Each Member further represents, warrants and agrees that it has the right and authority to sell, distribute or offer to sell or distribute the products described in the material or information it posts on the Site or provides to Alibaba.com or authorizes Alibaba.com to display.

 

3.7       If any Member breaches the representations, warranties and covenants of paragraphs 3.1, 3.2, 3.3, 3.4, 3.5 or 3.6 above, or if Alibaba.com has reasonable grounds to believe that such Member is in breach of such representations, warranties and covenants, or if upon complaint or claim from any other Member or third party, Alibaba.com has reasonable grounds to believe that such Member has willfully or materially failed to perform its contract with such third party including without limitation where the Member has failed to deliver any items ordered by such third party after receipt of the purchase price, or where the Member has delivered the items that materially fail to meet the terms and descriptions outlined in its contract with such third party, or if Alibaba.com has reasonable grounds to believe that such Member has used a stolen credit card or other false or misleading information in any online transaction, Alibaba.com has the right to suspend or terminate the Service and all Free Member Benefits with respect to such Member without any compensation, and restrict or refuse any and all current or future use of the Service or any other services that may be provided by Alibaba.com. Further, Alibaba.com reserves the right in it sole discretion to place restrictions on the number of product listings that a Member can post on the Site for such duration as Alibaba.com may consider appropriate, and to remove any material it reasonably believes that is unlawful, could subject Alibaba.com to liability, violates this Agreement or the Terms of Use or is otherwise found inappropriate in Alibaba.com's opinion. Alibaba.com reserves the right to cooperate fully with governmental authorities, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing. Further, Alibaba.com may disclose the Member's identity and contact information, if requested by a government or law enforcement body, an injured third party, or as a result of a subpoena or other legal action, and Alibaba.com shall not be liable for damages or results thereof and Member agrees not to bring any action or claim against Alibaba.com for such disclosure. In connection with any of the foregoing, Alibaba.com may suspend or terminate the Account of any Member as Alibaba.com deems appropriate in its sole discretion.

 

3.8       Each Member agrees to indemnify Alibaba.com, its employees, agents and representatives and to hold them harmless, from any and all losses, claims and liabilities (including legal costs on a full indemnity basis) which may arise from its submissions, posting of materials or deletion thereof, from such Member's use of the Service or from such Member's breach of this Agreement or the Terms of Use. Each Member further agrees that Alibaba.com is not responsible, and shall have no liability to it or anyone else for any material posted by such Member or third parties, including fraudulent, untrue, misleading, inaccurate, defamatory, offensive or illicit material and that the risk of damage from such material rests entirely with each Member. Alibaba.com reserves the right; at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the Member, in which event the Member shall cooperate with Alibaba.com in asserting any available defenses.

 

4.        TRANSACTIONS BETWEEN BUYERS AND SUPPLIERS

 

4.1       Through the Sites, Alibaba.com provides an electronic web-based platform for exchanging information and concluding sale and purchase transactions of products and services online between buyers and suppliers. Alibaba.com reserves the right to limit certain features and functions of the platform to prescribed Members.  Despite the provision of the platform through the Site, Alibaba.com does not represent the seller or the buyer in specific transactions whether or not such transactions are made on or via the Site. Alibaba.com does not control and is not liable to or responsible for the quality, safety, lawfulness or availability of the products or services offered for sale on the Site or the ability of the suppliers to complete a sale or the ability of buyers to complete a purchase.

 

4.2       Members are hereby made aware that there may be risks of dealing with people acting under false pretences. Alibaba.com uses several techniques to verify the accuracy of the information our users provide us when they register on the Sites. However, because user verification on the Internet is difficult, Alibaba.com cannot and does not confirm each free member's purported identity shown on the Sites and can only use reasonable efforts to verify the personal identity of the representative of a seller in mainland China opening a storefront on www.aliexpress.com according to the applicable laws in mainland China. We encourage you to use the various tools available on the Site, as well as common sense, to evaluate with whom you are dealing. 

 

4.3       Each Member acknowledges that it is fully assuming the risks of purchase and sale transactions when using the Site to conduct transactions. Such risks shall include, but not limited to, mis-representation of products and services, fraudulent schemes, unsatisfactory quality, failure to meet specifications, defective products, delay or default in delivery or payment, cost mis-calculations, breach of warranty, breach of contract and transportation accidents ("Transaction Risks"). Each Member agrees that Alibaba.com shall not be liable or responsible for any damages, liabilities, costs, harms, inconveniences, business disruptions or expenditures of any kind that may arise a result of or in connection with any Transaction Risks. 

 

4.4       Members are solely responsible for all of the terms and conditions of the transactions conducted on, through or as a result of use of the Site, including, without limitation, terms regarding payment, returns, warranties, shipping, insurance, fees, taxes, title, licenses, fines, permits, handling, transportation and storage.

 

4.5       Member agrees to provide all information and materials as may be reasonably required by Alibaba.com in connection with its transactions made via the transactional platform on the Site.  Alibaba.com has the right to suspend or terminate any Member’s Account if the Member fails to provide the required information and materials.

 

4.6      In the event that any Member has a dispute with any party to a transaction, such Member agrees to release and indemnify Alibaba.com (and our agents, affiliates, directors, officers and employees) from all claims, demands, actions, proceedings, costs, expenses and damages (including without limitation any actual, special, incidental or consequential damages) arising out of or in connection with such transaction. 

 

5.        USE OF DISCUSSION BOARDS ON THE SITE

 

5.1       Alibaba.com provides its Members use of discussion boards on the Site free of charge to promote and encourage open, honest and respectful communication between all of our Members. The discussion boards on the Site shall not be used as a marketing platform by Members and Members shall not post any information relating to trade leads, promotion of their products or their company profile.

 

5.2       Each Member acknowledges that all data, text, software, music, sound, photographs, graphics, video, messages or other materials ("content"), whether publicly posted or privately transmitted through a discussion board on the Site, are the sole responsibility of such Member from whom the content originated. This means that the posting Member, and not Alibaba.com, is entirely responsible for all content that is uploaded or posted via our discussion boards on the Site. Alibaba.com does not control the content posted via discussion boards and therefore does not guarantee the accuracy, integrity or quality of such content.

 

5.3       Alibaba.com reserves the right to delete or edit any postings in its sole discretion without prior notice. Alibaba.com may monitor posting activities of any Member who is in breach of this Agreement and may restrict their ability to post messages on the discussion boards on the Site. Under no circumstances will Alibaba.com be liable in any way for any content, including (without limitation) any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of the discussion boards by such Member. Each Member agrees to evaluate and bear all risks associated with the use of any content including any reliance on its accuracy or completeness. Each Member understands that by using the Alibaba.com discussion boards on the Site, such Member may be exposed to content that is offensive, indecent or objectionable.
 

5.4       Without prejudice to each Member's responsibilities under Clause 3 of this Agreement, each Member agrees not to use the discussion boards on the Site to:

 

a)

upload, post or e-mail any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; 

b)

harm minors in any way; 

c)

impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with a person or entity or disguise the origin of any content; 

d)

"stalk" or otherwise harass another; 

e)

collect or store personal data about other users; 

f)

upload, post or e-mail any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships; 

g)

upload, post or e-mail any content that infringes any intellectual property rights or other legitimate rights of any party; 

h)

upload, post or e-mail any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", "chain letters", or any other form of solicitation; 

i)

upload, post or e-mail any content that contains computer viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment; 

j)

upload, post or e-mail any content that contains a complaint regarding Alibaba.com's services or refers to such a complaint on the Site or to any other Members; any such complaint must be directed to the customer service e-mail on the Site; or 

k)

violate any applicable national or internal laws or regulations.

 

5.5       Each Member acknowledges that Alibaba.com does not pre-screen content but that Alibaba.com shall have the right (though not the obligation) in its sole discretion to move, modify or remove any content that is posted or uploaded on the discussion boards on the Site.

 

5.6        Each Member grants to Alibaba.com a perpetual, world-wide, royalty-free irrevocable, non-exclusive licence (including the right to sub-license through multiple tiers) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any content (in whole or part) such Member uploaded, posted or supplied to Alibaba.com for posting on the Sites and/or to incorporate such content in other works in any form, media or technology now known or developed.

 

5.7       Each Member shall indemnify and hold Alibaba.com and its subsidiaries, affiliates, employees, officers, agents or partners harmless from and against any direct or indirect loss or damage (including consequential loss and loss of profits, goodwill or business opportunities) arising from any third party claim in relation to any content such Member uploaded, posted or e-mailed on or through the discussion boards on the Site, such Member's use of the discussion boards on the Site, or such Member's breach of the provisions set out in Clause 5.4.

 

5.8       On being made aware of any such breaches, Alibaba.com may ban, delete or prohibit any content that relates to those breaches or that Alibaba.com in its sole discretion consider to be harmful to the public or the rights of Alibaba.com or any of its affiliates, licensors, partners or Members.
 

5.9       Alibaba.com reserves the right to take whatever action it deems necessary to prevent a Member's breach of Clause 5.4 including the following:

a)

issue a warning letter to the relevant Member (where the breaches are deemed by Alibaba.com to be minor); or  

b)

ban the relevant Member from discussion boards on the Site (where the breaches are deemed by Alibaba.com to be major). 

All incidents will be logged and Alibaba.com's decision shall be final in all such cases. 

 

5.10     All information and/or other content posted on the Site by the Alibaba.com service team or by Members or third party partners is supplied for information purposes only and shall not under any circumstances be construed as legal and/or business advice or a legal opinion. Members are encouraged to seek independent professional advice in such situations.

 

6.        LIMITATION OF LIABILITY

 

6.1       TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND ALIBABA.COM HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, UNDERTAKINGS AND TERMS ARE HEREBY EXCLUDED. 

 

6.2       TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALIBABA.COM MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE VALIDITY, ACCURACY, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR CURRENTNESS OF ANY INFORMATION PROVIDED ON OR THROUGH THE SITE. 

 

6.3       Any material downloaded or otherwise obtained through the use of the Service is done at each Member's sole discretion and risk and each Member is solely responsible for any damage to its computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by any Member from Alibaba.com or through or from the Service shall cr

支付宝服务协议

eBestMall 发表了文章 • 0 个评论 • 510 次浏览 • 2018-07-24 09:17 • 来自相关话题

 支付宝服务协议

一、支付宝服务协议的确认
二、支付宝服务相关定义
三、支付宝为您提供的服务内容
四、支付宝会员号和账户的注册、使用和注销
五、使用支付宝服务的注意事项
六、用户合法使用支付宝服务的承诺
七、用户权益保障及隐私保护
八、不可抗力、免责及责任限制
九、完整协议
十、知识产权的保护
十一、法律适用与管辖
 
感谢您选择支付宝服务。支付宝服务协议(以下简称本协议)由支付宝(中国)网络技术有限公司(以下简称支付宝或我们)和您签订。
 
一、支付宝服务协议的确认
1 、请您先仔细阅读本协议内容,尤其是字体加粗部分。如您对本协议内容或页面提示信息有疑问,请勿进行下一步操作。您可通过支付宝网站(下文定义)的在线客服或官方热线95188进行咨询,以便我们为您解释和说明。您通过页面点击或其他方式确认即表示您已同意本协议。
2 、如我们对本协议进行修改,我们将通过www.alipay.com网站公告的方式提前予以公布,变更后的协议在公告届满30日起生效。若您无法同意变更修改后的协议内容,您有权停止使用相关服务;双方协商一致的,也可另行变更相关服务和对应协议内容。
3、如您为无民事行为能力人或为限制民事行为能力人,请告知您的监护人,并在您监护人的指导下阅读本协议和使用我们的服务。若您非中华人民共和国境内(为本协议之目的,不包括香港、澳门特别行政区及台湾地区)用户,您还需同时遵守您所属国家或地区的法律,且您确认,订立并履行本协议不违反您所属、所居住或开展经营活动或其他业务的国家或地区的法律法规。 

二、支付宝服务相关定义
1、支付宝会员号(或称“会员号”):指您按照支付宝提供的方式取得的,供您使用部分支付宝服务的编号。会员号登录名可以是您的电子邮箱,也可以是您的手机号码。如您只持有会员号,则不能使用余额服务(下文定义)。
2、支付宝账户(或称“账户”):指您获得支付宝会员号且通过支付宝身份验证后取得的供您使用支付宝服务的支付账户。您取得支付宝账户后,会员号登录名即成为您的支付宝账户登录名。除本协议另有约定外,支付宝账户持有人可以使用余额服务。
3、支付宝登录名:指您注册支付宝会员号或支付宝账户时提供的用于登录的手机号或电子邮箱,分为会员号登录名和账户登录名两种。
4、身份要素:指我们用于识别您身份的信息要素,包括但不限于您的会员号、支付宝账户、密码、数字证书、短信校验码、支付盾、电话号码、手机号码、身份证件号码及指纹信息、人脸信息等信息。
5、支付宝网站:除本协议另有规定外,指www.alipay.com及/或支付宝客户端。
6、阿里平台:指阿里巴巴集团旗下支持支付宝登录名登录的网站及客户端,包括但不限于淘宝平台、阿里巴巴中国站、阿里巴巴国际站、天猫国际网站、速卖通、一淘网、阿里妈妈、阿里云网站、虾米、云OS、点点虫、菜鸟、神马搜索、阿里健康(包括良心大药房网)、95095、盒马等,以及后续可能开通的其他网站及客户端。
7、蚂蚁网站:指蚂蚁金服集团旗下支持支付宝登录名登录的网站及客户端,包括但不限于支付宝、蚂蚁财富、网商银行、芝麻信用、蚂蚁金融云等,以及后续可能开通的其他网站及客户端。
8、淘宝平台:指包括淘宝网(域名为taobao.com)、天猫(域名为tmall.com)、飞猪(域名为alitrip.com、fliggy.com、feizhu.com)等网站及客户端。
9、阿里巴巴中国站:指阿里巴巴中国站(域名为1688.com)。
10、有权机关:指依照法律法规等有权要求采取查询、冻结或扣划资金等措施的单位,包括但不限于公安机关、检察院、法院、海关、税务机关等。
11、有权机关冻结:指按照前述有权机关要求进行的冻结。被冻结余额不能用于支付、提现或转账等,被冻结账户可能无法登录、使用。
12、限制:指除有权机关冻结情况之外,支付宝会员号或账户部分或全部功能不能使用,以及会员号或账户相关资产、账户余额、第三方提供的授信额度不能使用。
13、止付:指支付宝账户余额不能使用的限制措施,例如不能用于支付、提现或转账等服务。
14、余额服务:指基于支付宝账户余额可以使用的充值、消费、收款、转账等服务。除本协议另有规定外,余额服务的功能及收付款额度将按照《非银行支付机构网络支付业务管理办法》及其他监管规定进行调整。

三、支付宝为您提供的服务内容
支付宝服务是我们向您提供的非金融机构支付服务,是受您委托代您收付款的资金转移服务。收付款服务是指我们为您提供的代为收取或代为支付款项的服务。
通过代为收取款项服务,您可以收到他人向您支付的款项,具体是指自您委托我们将您银行卡内的资金充值到您的支付宝账户或委托我们代为收取第三方向您支付的款项之时起至根据您的指令将该等款项的全部或部分实际入账到您的银行账户或支付宝账户之时止(含提现)的整个过程。
通过代为支付款项服务,您可以支付款项给您指定的第三方。具体是指自款项从您指定账户(非支付宝账户)出账之时起至我们根据您或有权方给出的指令将上述款项的全部或部分入账到第三方的银行账户或支付宝账户之时止的整个过程;或自您根据本协议委托我们将您银行卡的资金充值到您或他人的支付宝账户或自您因委托我们代为收取相关款项并入账到您的支付宝账户之时起至委托我们根据您或有权方给出的指令将上述款项的全部或部分入账第三方的银行账户或支付宝账户之时止的整个过程。
您向我们发出代为收付款项的指令后,非经法律程序或者非依本协议之约定,该指令不可撤销。
收付款项服务的功能有如下几类:
1、充值:您可以将您银行卡内的资金划转到您的支付宝账户。
2、提现:您可以将您支付宝账户内余额划转至您名下的可接收款项的中华人民共和国境内(为本协议之目的,不含香港、澳门特别行政区及台湾地区)银行账户。除非您的支付宝账户被有权机关冻结、止付或采取其他限制措施,在符合收付款额度的前提下,我们将于收到提现指令后的合理时间内,将相应款项汇入该银行账户。为确保您的资金安全,我们可能会对提现进行风险审查,从而可能导致到账时间延迟。
3、转账:您可以使用支付宝服务,委托我们将款项转至收款方支付宝账户或可接收款项的中华人民共和国境内(为本协议之目的,不含香港、澳门特别行政区及台湾地区)银行账户。为确保您的资金和财产安全,您在使用转账服务时,请您谨慎核对收款方信息,包括但不限于收款方的真实身份及准确的支付宝登录名等信息。
4、支付宝中介服务:亦称“支付宝担保交易”,指为了解决买家和卖家网上交易的信任问题,买家按照流程点击确认收货后,我们再将代为收取的买家支付的款项代为支付给卖家。除本协议另有规定外,发生交易纠纷时,您不可撤销地授权我们根据证据决定将争议款项的全部或部分支付给交易一方或双方。
5、即时到账服务:指买家付款后,该款项无需等买家确认收货,即付给卖家的付款方式。该项服务一般适用于您与交易对方彼此都有充分信任的交易,买卖双方需要自行承担交易风险并自行处理纠纷。
6、后付服务:买方选择特定服务(以下简称“特定服务”,包括但不限于花呗、余额宝限制转支付服务等)作为资金渠道的,我们将根据特定服务的约定提供款项的代为支付服务。使用后付服务时 ,该笔交易项下的款项将在买家付款或确认收货时由我们代为支付至卖家的账户。

四、支付宝会员号和账户的注册、使用和注销
(一)注册
1、您完成支付宝会员号注册并激活后,即可使用部分支付宝服务;您还可以进一步申请并通过支付宝验证后取得支付宝账户,使用更多服务。具体验证方式以支付宝网站页面提示为准。
2 、您在会员号或账户中设置的昵称、头像、签名、留言等请务必遵守法律法规、公序良俗、社会公德,且不会侵害其他第三方的合法权益,否则我们可能会取消您的昵称、头像、签名。
3、您可以通过您的支付宝登录名直接登录任一阿里平台及蚂蚁网站,无需重新注册。 
(二)使用
身份要素是我们识别您身份的依据,请您务必妥善保管。使用身份要素进行的操作、发出的指令视为您本人做出。因您的原因造成的账户、密码等信息被冒用、盗用或非法使用,由此引起的风险和损失需要由您自行承担。 您同意:
1、基于不同的终端以及您的使用习惯,我们可能采取不同的验证措施识别您的身份。例如您的支付宝账户在新设备首次登录的,我们可能通过密码加校验码的方式识别您的身份。
2 、为了保障您的资金安全,请把手机及其他设备的密码设置成与支付宝会员号及账户的密码不一致。如您发现有他人冒用或盗用您的会员号、账户或者支付宝登录名及密码,或您的手机或其他有关设备丢失时,请您立即以有效方式通知我们;您还可以向我们申请暂停或停止支付宝服务。我们会将前述情况同步给阿里平台及蚂蚁网站,以保障您的合法权益。您在持续登录任一阿里平台或蚂蚁网站时段结束时,请以正确步骤退出网站。由于我们对您的请求采取行动需要合理时间,如我们未在合理时间内采取有效措施,导致您损失扩大的,我们将就扩大的损失部分承担责任,但我们对采取行动之前已执行的指令免于承担责任。
3、支付宝会员号和账户仅限您本人使用,请勿转让、借用、赠与、继承,但支付宝账户内的相关财产权益可被依法继承。
4 、基于运行和交易安全的需要,我们可能会暂停或者限制支付宝服务部分功能,或增加新的功能。
5、为了维护良好的网络环境,我们有时需要了解您使用支付宝服务的真实背景及目的,如我们要求您提供相关信息或资料的,请您配合提供。
6、为了您的交易安全,在使用支付宝服务时,请您事先自行核实交易对方的身份信息(如交易对方是否具有完全民事行为能力)并谨慎决定是否使用支付宝服务与对方进行交易。
7、您在淘宝平台/阿里巴巴中国站上发生的所有交易,由于您已经授权淘宝平台/阿里巴巴中国站按照其制定的《淘宝网服务协议》、《天猫服务协议》、《飞猪服务协议》、《淘宝规则》、《天猫规则》、《飞猪规则》、《淘宝争议处理规范》、《交易超时规则》、《阿里巴巴中国网站规则》等规则进行处理,我们不再处理淘宝平台/阿里巴巴中国站的交易问题;同时,为了解决您的交易纠纷,您不可撤销地授权我们可按照淘宝平台/阿里巴巴中国站的指令将争议款项的全部或部分支付给交易一方或双方。
8、当您向商家付款时,商家会将您的支付金额、支付对象传输给我们以确认是否是您的真实意思表示。按照法律法规及监管规定,我们需要对商家进行管理,如识别、防止其套取现金或欺诈,商家会将购买商品、收货地址、联系方式提供给我们。

(三)注销
在需要终止使用支付宝服务时,符合以下条件的,您可以申请注销您的会员号或支付宝账户:
1、您仅能申请注销您本人的会员号或账户,并依照我们的流程进行注销。
2、您可以通过自助或者人工的方式申请注销会员号或账户,但如果您使用了我们提供的安全产品,请在该安全产品环境下申请注销。
3、您申请注销的会员号或账户处于正常状态,即您的会员号或账户的信息是最新、完整、正确的,且会员号或账户未被采取止付、有权机关冻结等限制措施。
4、为了维护您和其他用户的合法利益,您申请注销的会员号或账户,应当不存在未了结的权利义务或其他因为注销该账户会产生纠纷的情况,不存在未完结交易,没有余额,没有关联余额宝、集分宝、红包等资产。
5 、(1)为了防止资源占用,如您连续12个月未使用您的支付宝登录名或以我们认可的其他方式登录过您的会员号或账户,我们可能会对该会员号或账户进行注销,您将不能再通过该支付宝登录名登录支付宝网站或使用相关会员号或者账户。如该会员号或账户有关联的理财产品、待处理交易或余额,我们会协助您处理,请您按照我们提示的方式进行操作。为了您的资金安全及维护良好的网络环境,如您自开立支付宝账户之日起6个月内无主动交易,则向您重新核实身份之前,我们可以暂停或者注销该支付宝账户。
(2)根据《非银行支付机构网络支付业务管理办法》规定,我们不得为金融机构,以及从事信贷、融资、理财、担保、信托、货币兑换等金融业务的其他机构开立支付宝账户。如您属于前述机构,且您持有支付宝账户的,则您同意按照我们的流程尽快将该支付宝账户内资金提现或通过转账等途径支用完毕,并授权我们将该支付宝账户注销,但您仍可使用我们基于银行账户向您提供的支付服务。
6、如您在任一阿里平台或蚂蚁网站有欺诈、发布或销售伪劣商品、侵犯他人合法权益或其他严重违反任一阿里平台或蚂蚁网站规则的行为,我们可以注销您名下的会员号或账户,您将不能再用该会员号或账户的支付宝登录名登录任一阿里平台或蚂蚁网站,所有阿里平台和蚂蚁网站的服务将同时终止。并且我们可以将您违反前述约定的情形同步给其他阿里平台和蚂蚁网站。
7、支付宝会员号或账户注销后,您将无法使用我们的服务,双方的权利义务终止(本协议另有约定不得终止的或依其性质不能终止的除外),同时还可能产生如下结果:
(1)与会员号或账户关联的权益(如支付宝卡、集分宝或优惠券等)均将作废;
(2)如您在注销会员号或账户前存在违约、侵权等不当行为或未完结合同的,您仍应承担相应责任;
(3)一旦注销成功,账户记录、账户功能等将无法恢复或提供。

五、使用支付宝服务的注意事项
为有效保障您使用我们服务时的合法权益,我们提醒您注意以下事项:
(一)身份验证 
1、您在注册、使用我们服务的过程中,请您提供合法、真实、有效、准确并完整的资料(包括但不限于身份证、户口本、护照、营业执照、开户许可证等证明、联系方式、从事职业、通讯地址)。 为了能将账户资金变动及时通知到您,以及更好保障您的账户安全,如该等资料发生变更,请您及时通知我们。 为了及时有效地验证您的信息(包括但不限于身份信息、账户信息、购汇额度等),根据法律法规及监管规定或我们认为有需要时,您同意我们可以把您的信息提供给第三方,也同意第三方可以把您的信息提供给我们,以便我们进行验证。您应确保支付宝登录名、会员号或账户绑定的电子邮箱或手机号均为您本人持有,如您占用了他人的电子邮箱或手机号的,为避免给电子邮箱或手机号持有人带来不便或不利影响,也为了您的资金安全,我们可能将该邮箱或手机号从您的会员号或账户中删除并解除关联。
2 、为了满足相关监管规定的要求,也为了您的资金安全,若您为个人用户,在出现下列情形时,请您积极配合我们核对您的有效身份证件或其他必要文件,留存有效身份证件的彩色照片,且完成相关身份验证:
(1)您办理充值、收取或支付单笔金额人民币1万元及以上或者外币等值1000美元及以上业务的; 
(2)您名下全部支付宝账户项下30天内充值、收取及支付总金额累计人民币5 万元及以上或外币等值1万美元及以上的;
(3)您名下全部支付宝账户余额连续10天人民币5000元及以上或外币等值1000美元及以上的;
(4)您使用我们的服务买卖金融产品或服务的;
(5)您购买支付宝记名预付卡或办理记名预付卡充值的;
(6)您一次性购买不记名预付卡人民币1万元及以上,或通过不记名预付卡为支付宝账户累计充值人民币1万及以上的;
(7)您要求变更身份信息或您身份信息已过有效期的;
(8)您的交易行为或交易情况出现异常的;
(9)您的身份信息或相关资料存在疑点的; 
(10)存在应核对或留存您身份证件或其他必要文件的其他情形的。 
3 、为了满足相关监管规定的要求,请您按照我们要求的时间提供您的身份信息以完成身份验证,否则您可能无法进行收款、提现、余额支付、购买理财产品等操作,且我们可能对您的账户余额进行止付或注销您的账户。

(二)存在如下情形时,我们可能会对您名下会员号或/及支付宝账户暂停或终止提供支付宝服务,或对余额进行止付,且可能限制您所使用的产品或服务功能(比如对这些会员号或/及账户名下的款项和在途交易采取止付、取消交易、调账等限制措施):
(1)您违反了法律法规的规定或本协议的约定;
(2)根据相关法律法规或有权机关的要求;
(3)您的会员号或账户操作、资金流向等存在异常时;
(4)您的会员号或账户可能产生风险的;
(5)您在参加市场活动时有批量注册支付宝会员号或账户、刷信用、交易内容不符或作弊等违反活动规则、违反诚实信用原则的;
(6)他人向您支付宝账户错误汇入资金等导致您可能存在不当获利的;
(7)您遭到他人投诉,且对方已经提供了一定证据的;
(8)您可能错误地操作他人支付宝会员号或账户,或者将他人会员号或账户进行了身份验证的。除(1)、(2)规定的情形外,如您申请恢复服务、解除上述止付或限制,请您向我们提供相关资料及身份证明等文件,以便我们进行核实。

(三)支付宝服务规则 
1、如您已自主设置支付顺序,我们将按照您设置的支付顺序向您提供服务,经过您授权或同意的场景除外;如您未设置支付顺序,为了您能获得良好的支付体验,我们可根据您的支付习惯或我们推荐的设置向您提供服务,如根据您的支付习惯进行支付渠道的排序;您后续可随时在支付宝中自主设置支付顺序。
2、当您用“当面付”进行支付时,您在一定额度内无需输入密码即可完成支付,我们会按照商家确定的金额从您的资产(扣款渠道视情况而定)里扣款给商家。若在酒店、租赁等商家需要押金的场景下,您在使用“当面付”进行支付时即同意:商家可以限制您的部分资产(扣款渠道视情况而定)作为押金,并授权商家从押金资产中扣划您的最终消费金额(含违约金等,若有),同时释放剩余押金;前述限制方式包括押金等额的支付宝账户资金冻结、余额宝服务对应的货币基金份额的冻结、花呗额度的冻结、绑定支付宝的银行卡的资金在代扣后冻结等。
3、您可使用的收付款额度、日累计转账限额和笔数,可能因您使用该支付服务时所处的国家/地区、监管要求、支付场景、银行额度控制、我们的风险控制、身份要素验证等事由而有不同,具体请见支付宝网站页面提示或公告。
4、您认可支付宝会员号或账户的使用记录、交易数据等均以我们的系统记录为准。如您对该等数据存有异议的,可及时向我们提出,我们会根据您提供的相关证据积极予以核实。
5、您使用支付宝代为支付款项服务(含余额宝付款)时,存在以下情况时会导致扣款不成功:
(1)您指定的账户余额不足;
(2)您指定的会员号或账户已被采取止付、有权机关冻结或其他限制使用权限的措施;
(3)超出监管部门、支付宝或银行规定的付款额度。 
6、对于您提供及发布的文字、图片、视频、音频、图文等非个人隐私信息的知识产权归您或相关权利人所有,为向所有用户提供更优质的服务,我们及关联公司可能需要使用您的非个人隐私信息或授权给其他第三方使用。在此,您理解并同意我们及关联公司可以存储、使用、复制、修订、编辑、发布、展示、翻译、分发您的非个人隐私信息或制作其派生作品,并以已知或日后开发的形式、媒体或技术将上述信息纳入其它作品内或授权给其他第三方使用。
7、为了更好地向您提供服务,请您在使用支付宝服务过程中,遵守本协议内容、支付宝网站上出现的关于操作的提示及我们发送到您手机的提示。
8、我们会以网站公告、电子邮件、发送短信、电话、站内信或客户端通知等方式向您发送通知,例如通知您交易进展情况,或者提示您进行相关操作,请您及时予以关注。
9、您需要自行承担您使用我们服务期间的货币贬值、汇率波动及收益损失等风险,您仅在我们代为收取或代为支付款项(不含被有权机关冻结、止付或其他限制的款项)的金额范围内享有对该等款项支付、提现的权利,您对所有代为收取或代为支付款项(含被有权机关冻结、止付或受限制的款项)产生的收益(如利息和其他孳息)不享有权利。为了更好地向您提供服务,我们就该代为收取或代为支付款项产生的收益(如利息和其他孳息)享有所有权。
10、服务咨询与投诉
在使用我们服务的过程中,如遇到问题,您可以通过拨打95188或者通过在线客服等方式联系我们。为了保护您及他人的合法权益,维护绿色网络环境,如您被他人投诉或投诉他人,我们可能会将您的姓名及身份证号码、联系方式、投诉相关内容提供给消费者权益保护部门及监管机关,以便及时解决投诉纠纷;同时,出于维护您或他人的生命、财产等重大合法权益但又很难得到您本人同意的情况下,我们可能会将您的姓名及身份证号码、联系方式、投诉相关内容提供给争议相对方。但法律法规明确禁止提供的除外。
 
(四)我们的承诺和声明 
1、支付宝并非银行,本协议项下涉及的资金转移均通过银行来实现,您接受资金在转移途中产生的合理时间。
2、基于相关法律法规的规定,对本协议项下的服务,我们均无法提供担保、垫资。
3、我们会将您委托我们代为收取或代为支付的款项,严格按照法律法规或有权机关的监管要求进行管理 。我们提请您注意,支付宝账户所记录的资金余额不同于您本人的银行存款,不受《存款保险条例》保护,其实质为您委托我们保管的、所有权归属于您的预付价值。该预付价值对应的货币资金虽然属于您,但不以您本人名义存放在银行,而是以我们的名义存放在银行,并且由我们向银行发起资金调拨指令。
 
(五)交易风险提示
1、在使用我们的服务时,若您或您的交易对方未遵从本协议或相关网站说明、交易、支付页面中的操作提示、规则,则我们有权拒绝为您与交易对方提供服务,且我们免于承担损害赔偿责任。 
2、请您特别注意,如在支付宝网站上以页面标明或其他方式表明相关服务系由第三方提供,您在使用该服务过程中如有疑问或发生纠纷,请您与第三方协商解决。
3、您使用我们的服务购买金融类产品时,为了您的利益,建议您仔细阅读金融类产品的协议以及页面提示,确认销售机构及产品信息,谨慎评估风险后再购买。

(六)服务费用
在您使用我们的服务时,我们有权依照《支付宝服务收费规则》向您收取服务费用。我们拥有制订及调整服务费的权利,具体服务费用以您使用我们服务时支付宝网站或产品页面上所列的收费方式公告或您与我们达成的其他书面协议为准。除非另有说明或约定,您同意我们有权自您委托我们代为收取或代为支付的款项或您任一支付宝账户余额或者其他资产中直接扣除上述服务费用。

(七)积分
1、您可以通过使用支付宝支付完成消费购物、生活缴费、金融理财或参加积分奖励活动等,来获取等级积分和可用积分。您同意支付宝和前述服务的提供方将这些积分信息提供给蚂蚁会员平台,以便蚂蚁会员平台为您提供相应的会员服务。
2、积分是您在蚂蚁会员平台享受会员服务的特权,并非您拥有所有权的财产,请您在符合法律法规规定和蚂蚁会员平台规则的情况下使用积分。
3、为了不断向您提供更好的服务,蚂蚁会员平台将不时更新等级积分服务、积分兑换服务等会员服务的内容。
4、在有合理理由怀疑您获得/使用积分的行为存在欺诈、滥用或其它不当的行为的情况下,您的积分将被取消或被限制、终止使用。
5、为了保障您的利益,请勿在蚂蚁会员平台之外使用或交易积分。您可以在蚂蚁会员平台使用您的可用积分进行兑换,积分兑换的交易相对方是您选择兑换的具体权益/服务的提供方。
6、您可以随时关闭蚂蚁会员平台的服务,也可以在关闭后重新激活服务。关闭后,您将无法继续获得积分,您的等级积分将清零,您的可用积分将无法兑换(到期后自动清零)。

六、用户合法使用支付宝服务的承诺
1、您需要遵守中华人民共和国相关法律法规及您所属、所居住或开展经营活动或其他业务的国家或地区的法律法规,不得将我们的服务用于非法目的(包括用于禁止或限制交易物品的交易),也不得以非法方式使用我们的服务。
2、您不得利用我们的服务从事侵害他人合法权益之行为或违反国家法律法规,否则我们有权进行调查、延迟或拒绝结算或停止提供服务,且您需要自行承担相关法律责任,如因此导致我们或其他方受损的,您需要承担赔偿责任。
3、上述1和2适用的情况包括但不限于:
(1)侵害他人名誉权、隐私权、商业秘密、商标权、著作权、专利权等合法权益;
(2)违反保密义务;
(3)冒用他人名义使用我们的服务;
(4)从事不法交易行为,如洗钱、恐怖融资、贩卖枪支、毒品、禁药、盗版软件、黄色淫秽物品、其他我们认为不得使用我们的服务进行交易的物品等;
(5)提供赌博资讯或以任何方式引诱他人参与赌博;
(6)未经授权使用他人银行卡,或利用信用卡、花呗套取现金;
(7)进行与您或交易对方宣称的交易内容不符的交易,或不真实的交易;
(8)从事可能侵害我们的服务系统、数据的行为。
4、您理解,我们的服务有赖于系统的准确运行及操作。若出现系统差错、故障、您或我们不当获利等情形,您同意我们可以采取更正差错、扣划款项等适当纠正措施。
5、您不得对我们的系统和程序采取反向工程手段进行破解,不得对上述系统和程序(包括但不限于源程序、目标程序、技术文档、客户端至服务器端的数据、服务器数据)进行复制、修改、编译、整合或篡改,不得修改或增减我们系统的功能。

七、用户权益保障及隐私保护
1、客户权益保障承诺
我们一直秉承“客户第一”的原则,努力为您带来微小而美好的改变。为保障您在使用服务时的合法权益,我们向您承诺按照《蚂蚁金服客户权益保障承诺书》保障您的权益。详情请参阅《蚂蚁金服客户权益保障承诺书》。
2、用户资金保障
我们始终重视保护您的资金安全,将自有资金和用户资金分开存放,承诺不挪用、占用用户资金。如您在使用我们服务的过程中,由于您的支付宝账户被盗用造成资金损失,我们将按照《支付宝安全保障规则》的约定为您提供资金保障。
3、隐私权保护
我们重视对您隐私的保护。关于您的身份资料和其他特定资料依《支付宝隐私权政策》受到保护与规范,详情请参阅《支付宝隐私权政策》。
 
八、不可抗力、免责及责任限制
(一)免责条款
因下列原因导致我们无法正常提供服务,我们免于承担责任:
1、我们的系统停机维护或升级;
2、因台风、地震、洪水、雷电或恐怖袭击等不可抗力原因;
3、您的电脑软硬件和通信线路、供电线路出现故障的;
4、因您操作不当或通过非经我们授权或认可的方式使用我们服务的;
5、因病毒、木马、恶意程序攻击、网络拥堵、系统不稳定、系统或设备故障、通讯故障、电力故障、银行原因、第三方服务瑕疵或政府行为等原因。
尽管有前款约定,我们将采取合理行动积极促使服务恢复正常。
(二)责任限制
我们可能同时为您及您的(交易)对手方提供服务,您同意对我们可能存在的该等行为予以明确豁免任何实际或潜在的利益冲突,并不得以此来主张我们在提供服务时存在法律上的瑕疵。

九、完整协议
本协议由《支付宝服务协议》条款与《支付宝交易通用规则》、《支付宝服务收费规则》、《支付宝活动规则》、《支付宝客户端软件许可及使用协议》、《支付宝隐私权政策》、《代理购结汇服务协议》、《集分宝规则》、《支付宝安全保障规则》、《蚂蚁金服客户权益保障承诺书》等支付宝网站不时公示的各项规则组成,各项规则有约定,而本协议条款没有约定的,以各项规则约定为准。本协议部分内容被有管辖权的法院认定为违法或无效的,不因此影响其他内容的效力。

十、知识产权的保护
1、我们及关联公司的系统及支付宝网站上的内容,包括但不限于著作、图片、档案、资讯、资料、网站架构、网站画面的安排、网页设计,均由我们或关联公司依法拥有知识产权,包括但不限于商标权、专利权、著作权、商业秘密等。
2、非经我们或关联公司书面同意,请勿擅自使用、修改、反向编译、复制、公开传播、改变、散布、发行或公开发表支付宝网站程序或内容。
3、尊重知识产权是您应尽的义务,如有违反,您需要承担损害赔偿责任。

十一、 法律适用与管辖
本协议之效力、解释、变更、执行与争议解决均适用中华人民共和国法律。因本协议产生的争议,均应依照中华人民共和国法律予以处理,并由被告住所地人民法院管辖。

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 支付宝服务协议

一、支付宝服务协议的确认
二、支付宝服务相关定义
三、支付宝为您提供的服务内容
四、支付宝会员号和账户的注册、使用和注销
五、使用支付宝服务的注意事项
六、用户合法使用支付宝服务的承诺
七、用户权益保障及隐私保护
八、不可抗力、免责及责任限制
九、完整协议
十、知识产权的保护
十一、法律适用与管辖
 
感谢您选择支付宝服务。支付宝服务协议(以下简称本协议)由支付宝(中国)网络技术有限公司(以下简称支付宝或我们)和您签订。
 
一、支付宝服务协议的确认
1 、请您先仔细阅读本协议内容,尤其是字体加粗部分。如您对本协议内容或页面提示信息有疑问,请勿进行下一步操作。您可通过支付宝网站(下文定义)的在线客服或官方热线95188进行咨询,以便我们为您解释和说明。您通过页面点击或其他方式确认即表示您已同意本协议。
2 、如我们对本协议进行修改,我们将通过www.alipay.com网站公告的方式提前予以公布,变更后的协议在公告届满30日起生效。若您无法同意变更修改后的协议内容,您有权停止使用相关服务;双方协商一致的,也可另行变更相关服务和对应协议内容。
3、如您为无民事行为能力人或为限制民事行为能力人,请告知您的监护人,并在您监护人的指导下阅读本协议和使用我们的服务。若您非中华人民共和国境内(为本协议之目的,不包括香港、澳门特别行政区及台湾地区)用户,您还需同时遵守您所属国家或地区的法律,且您确认,订立并履行本协议不违反您所属、所居住或开展经营活动或其他业务的国家或地区的法律法规。 

二、支付宝服务相关定义
1、支付宝会员号(或称“会员号”):指您按照支付宝提供的方式取得的,供您使用部分支付宝服务的编号。会员号登录名可以是您的电子邮箱,也可以是您的手机号码。如您只持有会员号,则不能使用余额服务(下文定义)。
2、支付宝账户(或称“账户”):指您获得支付宝会员号且通过支付宝身份验证后取得的供您使用支付宝服务的支付账户。您取得支付宝账户后,会员号登录名即成为您的支付宝账户登录名。除本协议另有约定外,支付宝账户持有人可以使用余额服务。
3、支付宝登录名:指您注册支付宝会员号或支付宝账户时提供的用于登录的手机号或电子邮箱,分为会员号登录名和账户登录名两种。
4、身份要素:指我们用于识别您身份的信息要素,包括但不限于您的会员号、支付宝账户、密码、数字证书、短信校验码、支付盾、电话号码、手机号码、身份证件号码及指纹信息、人脸信息等信息。
5、支付宝网站:除本协议另有规定外,指www.alipay.com及/或支付宝客户端。
6、阿里平台:指阿里巴巴集团旗下支持支付宝登录名登录的网站及客户端,包括但不限于淘宝平台、阿里巴巴中国站、阿里巴巴国际站、天猫国际网站、速卖通、一淘网、阿里妈妈、阿里云网站、虾米、云OS、点点虫、菜鸟、神马搜索、阿里健康(包括良心大药房网)、95095、盒马等,以及后续可能开通的其他网站及客户端。
7、蚂蚁网站:指蚂蚁金服集团旗下支持支付宝登录名登录的网站及客户端,包括但不限于支付宝、蚂蚁财富、网商银行、芝麻信用、蚂蚁金融云等,以及后续可能开通的其他网站及客户端。
8、淘宝平台:指包括淘宝网(域名为taobao.com)、天猫(域名为tmall.com)、飞猪(域名为alitrip.com、fliggy.com、feizhu.com)等网站及客户端。
9、阿里巴巴中国站:指阿里巴巴中国站(域名为1688.com)。
10、有权机关:指依照法律法规等有权要求采取查询、冻结或扣划资金等措施的单位,包括但不限于公安机关、检察院、法院、海关、税务机关等。
11、有权机关冻结:指按照前述有权机关要求进行的冻结。被冻结余额不能用于支付、提现或转账等,被冻结账户可能无法登录、使用。
12、限制:指除有权机关冻结情况之外,支付宝会员号或账户部分或全部功能不能使用,以及会员号或账户相关资产、账户余额、第三方提供的授信额度不能使用。
13、止付:指支付宝账户余额不能使用的限制措施,例如不能用于支付、提现或转账等服务。
14、余额服务:指基于支付宝账户余额可以使用的充值、消费、收款、转账等服务。除本协议另有规定外,余额服务的功能及收付款额度将按照《非银行支付机构网络支付业务管理办法》及其他监管规定进行调整。

三、支付宝为您提供的服务内容
支付宝服务是我们向您提供的非金融机构支付服务,是受您委托代您收付款的资金转移服务。收付款服务是指我们为您提供的代为收取或代为支付款项的服务。
通过代为收取款项服务,您可以收到他人向您支付的款项,具体是指自您委托我们将您银行卡内的资金充值到您的支付宝账户或委托我们代为收取第三方向您支付的款项之时起至根据您的指令将该等款项的全部或部分实际入账到您的银行账户或支付宝账户之时止(含提现)的整个过程。
通过代为支付款项服务,您可以支付款项给您指定的第三方。具体是指自款项从您指定账户(非支付宝账户)出账之时起至我们根据您或有权方给出的指令将上述款项的全部或部分入账到第三方的银行账户或支付宝账户之时止的整个过程;或自您根据本协议委托我们将您银行卡的资金充值到您或他人的支付宝账户或自您因委托我们代为收取相关款项并入账到您的支付宝账户之时起至委托我们根据您或有权方给出的指令将上述款项的全部或部分入账第三方的银行账户或支付宝账户之时止的整个过程。
您向我们发出代为收付款项的指令后,非经法律程序或者非依本协议之约定,该指令不可撤销。
收付款项服务的功能有如下几类:
1、充值:您可以将您银行卡内的资金划转到您的支付宝账户。
2、提现:您可以将您支付宝账户内余额划转至您名下的可接收款项的中华人民共和国境内(为本协议之目的,不含香港、澳门特别行政区及台湾地区)银行账户。除非您的支付宝账户被有权机关冻结、止付或采取其他限制措施,在符合收付款额度的前提下,我们将于收到提现指令后的合理时间内,将相应款项汇入该银行账户。为确保您的资金安全,我们可能会对提现进行风险审查,从而可能导致到账时间延迟。
3、转账:您可以使用支付宝服务,委托我们将款项转至收款方支付宝账户或可接收款项的中华人民共和国境内(为本协议之目的,不含香港、澳门特别行政区及台湾地区)银行账户。为确保您的资金和财产安全,您在使用转账服务时,请您谨慎核对收款方信息,包括但不限于收款方的真实身份及准确的支付宝登录名等信息。
4、支付宝中介服务:亦称“支付宝担保交易”,指为了解决买家和卖家网上交易的信任问题,买家按照流程点击确认收货后,我们再将代为收取的买家支付的款项代为支付给卖家。除本协议另有规定外,发生交易纠纷时,您不可撤销地授权我们根据证据决定将争议款项的全部或部分支付给交易一方或双方。
5、即时到账服务:指买家付款后,该款项无需等买家确认收货,即付给卖家的付款方式。该项服务一般适用于您与交易对方彼此都有充分信任的交易,买卖双方需要自行承担交易风险并自行处理纠纷。
6、后付服务:买方选择特定服务(以下简称“特定服务”,包括但不限于花呗、余额宝限制转支付服务等)作为资金渠道的,我们将根据特定服务的约定提供款项的代为支付服务。使用后付服务时 ,该笔交易项下的款项将在买家付款或确认收货时由我们代为支付至卖家的账户。

四、支付宝会员号和账户的注册、使用和注销
(一)注册
1、您完成支付宝会员号注册并激活后,即可使用部分支付宝服务;您还可以进一步申请并通过支付宝验证后取得支付宝账户,使用更多服务。具体验证方式以支付宝网站页面提示为准。
2 、您在会员号或账户中设置的昵称、头像、签名、留言等请务必遵守法律法规、公序良俗、社会公德,且不会侵害其他第三方的合法权益,否则我们可能会取消您的昵称、头像、签名。
3、您可以通过您的支付宝登录名直接登录任一阿里平台及蚂蚁网站,无需重新注册。 
(二)使用
身份要素是我们识别您身份的依据,请您务必妥善保管。使用身份要素进行的操作、发出的指令视为您本人做出。因您的原因造成的账户、密码等信息被冒用、盗用或非法使用,由此引起的风险和损失需要由您自行承担。 您同意:
1、基于不同的终端以及您的使用习惯,我们可能采取不同的验证措施识别您的身份。例如您的支付宝账户在新设备首次登录的,我们可能通过密码加校验码的方式识别您的身份。
2 、为了保障您的资金安全,请把手机及其他设备的密码设置成与支付宝会员号及账户的密码不一致。如您发现有他人冒用或盗用您的会员号、账户或者支付宝登录名及密码,或您的手机或其他有关设备丢失时,请您立即以有效方式通知我们;您还可以向我们申请暂停或停止支付宝服务。我们会将前述情况同步给阿里平台及蚂蚁网站,以保障您的合法权益。您在持续登录任一阿里平台或蚂蚁网站时段结束时,请以正确步骤退出网站。由于我们对您的请求采取行动需要合理时间,如我们未在合理时间内采取有效措施,导致您损失扩大的,我们将就扩大的损失部分承担责任,但我们对采取行动之前已执行的指令免于承担责任。
3、支付宝会员号和账户仅限您本人使用,请勿转让、借用、赠与、继承,但支付宝账户内的相关财产权益可被依法继承。
4 、基于运行和交易安全的需要,我们可能会暂停或者限制支付宝服务部分功能,或增加新的功能。
5、为了维护良好的网络环境,我们有时需要了解您使用支付宝服务的真实背景及目的,如我们要求您提供相关信息或资料的,请您配合提供。
6、为了您的交易安全,在使用支付宝服务时,请您事先自行核实交易对方的身份信息(如交易对方是否具有完全民事行为能力)并谨慎决定是否使用支付宝服务与对方进行交易。
7、您在淘宝平台/阿里巴巴中国站上发生的所有交易,由于您已经授权淘宝平台/阿里巴巴中国站按照其制定的《淘宝网服务协议》、《天猫服务协议》、《飞猪服务协议》、《淘宝规则》、《天猫规则》、《飞猪规则》、《淘宝争议处理规范》、《交易超时规则》、《阿里巴巴中国网站规则》等规则进行处理,我们不再处理淘宝平台/阿里巴巴中国站的交易问题;同时,为了解决您的交易纠纷,您不可撤销地授权我们可按照淘宝平台/阿里巴巴中国站的指令将争议款项的全部或部分支付给交易一方或双方。
8、当您向商家付款时,商家会将您的支付金额、支付对象传输给我们以确认是否是您的真实意思表示。按照法律法规及监管规定,我们需要对商家进行管理,如识别、防止其套取现金或欺诈,商家会将购买商品、收货地址、联系方式提供给我们。

(三)注销
在需要终止使用支付宝服务时,符合以下条件的,您可以申请注销您的会员号或支付宝账户:
1、您仅能申请注销您本人的会员号或账户,并依照我们的流程进行注销。
2、您可以通过自助或者人工的方式申请注销会员号或账户,但如果您使用了我们提供的安全产品,请在该安全产品环境下申请注销。
3、您申请注销的会员号或账户处于正常状态,即您的会员号或账户的信息是最新、完整、正确的,且会员号或账户未被采取止付、有权机关冻结等限制措施。
4、为了维护您和其他用户的合法利益,您申请注销的会员号或账户,应当不存在未了结的权利义务或其他因为注销该账户会产生纠纷的情况,不存在未完结交易,没有余额,没有关联余额宝、集分宝、红包等资产。
5 、(1)为了防止资源占用,如您连续12个月未使用您的支付宝登录名或以我们认可的其他方式登录过您的会员号或账户,我们可能会对该会员号或账户进行注销,您将不能再通过该支付宝登录名登录支付宝网站或使用相关会员号或者账户。如该会员号或账户有关联的理财产品、待处理交易或余额,我们会协助您处理,请您按照我们提示的方式进行操作。为了您的资金安全及维护良好的网络环境,如您自开立支付宝账户之日起6个月内无主动交易,则向您重新核实身份之前,我们可以暂停或者注销该支付宝账户。
(2)根据《非银行支付机构网络支付业务管理办法》规定,我们不得为金融机构,以及从事信贷、融资、理财、担保、信托、货币兑换等金融业务的其他机构开立支付宝账户。如您属于前述机构,且您持有支付宝账户的,则您同意按照我们的流程尽快将该支付宝账户内资金提现或通过转账等途径支用完毕,并授权我们将该支付宝账户注销,但您仍可使用我们基于银行账户向您提供的支付服务。
6、如您在任一阿里平台或蚂蚁网站有欺诈、发布或销售伪劣商品、侵犯他人合法权益或其他严重违反任一阿里平台或蚂蚁网站规则的行为,我们可以注销您名下的会员号或账户,您将不能再用该会员号或账户的支付宝登录名登录任一阿里平台或蚂蚁网站,所有阿里平台和蚂蚁网站的服务将同时终止。并且我们可以将您违反前述约定的情形同步给其他阿里平台和蚂蚁网站。
7、支付宝会员号或账户注销后,您将无法使用我们的服务,双方的权利义务终止(本协议另有约定不得终止的或依其性质不能终止的除外),同时还可能产生如下结果:
(1)与会员号或账户关联的权益(如支付宝卡、集分宝或优惠券等)均将作废;
(2)如您在注销会员号或账户前存在违约、侵权等不当行为或未完结合同的,您仍应承担相应责任;
(3)一旦注销成功,账户记录、账户功能等将无法恢复或提供。

五、使用支付宝服务的注意事项
为有效保障您使用我们服务时的合法权益,我们提醒您注意以下事项:
(一)身份验证 
1、您在注册、使用我们服务的过程中,请您提供合法、真实、有效、准确并完整的资料(包括但不限于身份证、户口本、护照、营业执照、开户许可证等证明、联系方式、从事职业、通讯地址)。 为了能将账户资金变动及时通知到您,以及更好保障您的账户安全,如该等资料发生变更,请您及时通知我们。 为了及时有效地验证您的信息(包括但不限于身份信息、账户信息、购汇额度等),根据法律法规及监管规定或我们认为有需要时,您同意我们可以把您的信息提供给第三方,也同意第三方可以把您的信息提供给我们,以便我们进行验证。您应确保支付宝登录名、会员号或账户绑定的电子邮箱或手机号均为您本人持有,如您占用了他人的电子邮箱或手机号的,为避免给电子邮箱或手机号持有人带来不便或不利影响,也为了您的资金安全,我们可能将该邮箱或手机号从您的会员号或账户中删除并解除关联。
2 、为了满足相关监管规定的要求,也为了您的资金安全,若您为个人用户,在出现下列情形时,请您积极配合我们核对您的有效身份证件或其他必要文件,留存有效身份证件的彩色照片,且完成相关身份验证:
(1)您办理充值、收取或支付单笔金额人民币1万元及以上或者外币等值1000美元及以上业务的; 
(2)您名下全部支付宝账户项下30天内充值、收取及支付总金额累计人民币5 万元及以上或外币等值1万美元及以上的;
(3)您名下全部支付宝账户余额连续10天人民币5000元及以上或外币等值1000美元及以上的;
(4)您使用我们的服务买卖金融产品或服务的;
(5)您购买支付宝记名预付卡或办理记名预付卡充值的;
(6)您一次性购买不记名预付卡人民币1万元及以上,或通过不记名预付卡为支付宝账户累计充值人民币1万及以上的;
(7)您要求变更身份信息或您身份信息已过有效期的;
(8)您的交易行为或交易情况出现异常的;
(9)您的身份信息或相关资料存在疑点的; 
(10)存在应核对或留存您身份证件或其他必要文件的其他情形的。 
3 、为了满足相关监管规定的要求,请您按照我们要求的时间提供您的身份信息以完成身份验证,否则您可能无法进行收款、提现、余额支付、购买理财产品等操作,且我们可能对您的账户余额进行止付或注销您的账户。

(二)存在如下情形时,我们可能会对您名下会员号或/及支付宝账户暂停或终止提供支付宝服务,或对余额进行止付,且可能限制您所使用的产品或服务功能(比如对这些会员号或/及账户名下的款项和在途交易采取止付、取消交易、调账等限制措施):
(1)您违反了法律法规的规定或本协议的约定;
(2)根据相关法律法规或有权机关的要求;
(3)您的会员号或账户操作、资金流向等存在异常时;
(4)您的会员号或账户可能产生风险的;
(5)您在参加市场活动时有批量注册支付宝会员号或账户、刷信用、交易内容不符或作弊等违反活动规则、违反诚实信用原则的;
(6)他人向您支付宝账户错误汇入资金等导致您可能存在不当获利的;
(7)您遭到他人投诉,且对方已经提供了一定证据的;
(8)您可能错误地操作他人支付宝会员号或账户,或者将他人会员号或账户进行了身份验证的。除(1)、(2)规定的情形外,如您申请恢复服务、解除上述止付或限制,请您向我们提供相关资料及身份证明等文件,以便我们进行核实。

(三)支付宝服务规则 
1、如您已自主设置支付顺序,我们将按照您设置的支付顺序向您提供服务,经过您授权或同意的场景除外;如您未设置支付顺序,为了您能获得良好的支付体验,我们可根据您的支付习惯或我们推荐的设置向您提供服务,如根据您的支付习惯进行支付渠道的排序;您后续可随时在支付宝中自主设置支付顺序。
2、当您用“当面付”进行支付时,您在一定额度内无需输入密码即可完成支付,我们会按照商家确定的金额从您的资产(扣款渠道视情况而定)里扣款给商家。若在酒店、租赁等商家需要押金的场景下,您在使用“当面付”进行支付时即同意:商家可以限制您的部分资产(扣款渠道视情况而定)作为押金,并授权商家从押金资产中扣划您的最终消费金额(含违约金等,若有),同时释放剩余押金;前述限制方式包括押金等额的支付宝账户资金冻结、余额宝服务对应的货币基金份额的冻结、花呗额度的冻结、绑定支付宝的银行卡的资金在代扣后冻结等。
3、您可使用的收付款额度、日累计转账限额和笔数,可能因您使用该支付服务时所处的国家/地区、监管要求、支付场景、银行额度控制、我们的风险控制、身份要素验证等事由而有不同,具体请见支付宝网站页面提示或公告。
4、您认可支付宝会员号或账户的使用记录、交易数据等均以我们的系统记录为准。如您对该等数据存有异议的,可及时向我们提出,我们会根据您提供的相关证据积极予以核实。
5、您使用支付宝代为支付款项服务(含余额宝付款)时,存在以下情况时会导致扣款不成功:
(1)您指定的账户余额不足;
(2)您指定的会员号或账户已被采取止付、有权机关冻结或其他限制使用权限的措施;
(3)超出监管部门、支付宝或银行规定的付款额度。 
6、对于您提供及发布的文字、图片、视频、音频、图文等非个人隐私信息的知识产权归您或相关权利人所有,为向所有用户提供更优质的服务,我们及关联公司可能需要使用您的非个人隐私信息或授权给其他第三方使用。在此,您理解并同意我们及关联公司可以存储、使用、复制、修订、编辑、发布、展示、翻译、分发您的非个人隐私信息或制作其派生作品,并以已知或日后开发的形式、媒体或技术将上述信息纳入其它作品内或授权给其他第三方使用。
7、为了更好地向您提供服务,请您在使用支付宝服务过程中,遵守本协议内容、支付宝网站上出现的关于操作的提示及我们发送到您手机的提示。
8、我们会以网站公告、电子邮件、发送短信、电话、站内信或客户端通知等方式向您发送通知,例如通知您交易进展情况,或者提示您进行相关操作,请您及时予以关注。
9、您需要自行承担您使用我们服务期间的货币贬值、汇率波动及收益损失等风险,您仅在我们代为收取或代为支付款项(不含被有权机关冻结、止付或其他限制的款项)的金额范围内享有对该等款项支付、提现的权利,您对所有代为收取或代为支付款项(含被有权机关冻结、止付或受限制的款项)产生的收益(如利息和其他孳息)不享有权利。为了更好地向您提供服务,我们就该代为收取或代为支付款项产生的收益(如利息和其他孳息)享有所有权。
10、服务咨询与投诉
在使用我们服务的过程中,如遇到问题,您可以通过拨打95188或者通过在线客服等方式联系我们。为了保护您及他人的合法权益,维护绿色网络环境,如您被他人投诉或投诉他人,我们可能会将您的姓名及身份证号码、联系方式、投诉相关内容提供给消费者权益保护部门及监管机关,以便及时解决投诉纠纷;同时,出于维护您或他人的生命、财产等重大合法权益但又很难得到您本人同意的情况下,我们可能会将您的姓名及身份证号码、联系方式、投诉相关内容提供给争议相对方。但法律法规明确禁止提供的除外。
 
(四)我们的承诺和声明 
1、支付宝并非银行,本协议项下涉及的资金转移均通过银行来实现,您接受资金在转移途中产生的合理时间。
2、基于相关法律法规的规定,对本协议项下的服务,我们均无法提供担保、垫资。
3、我们会将您委托我们代为收取或代为支付的款项,严格按照法律法规或有权机关的监管要求进行管理 。我们提请您注意,支付宝账户所记录的资金余额不同于您本人的银行存款,不受《存款保险条例》保护,其实质为您委托我们保管的、所有权归属于您的预付价值。该预付价值对应的货币资金虽然属于您,但不以您本人名义存放在银行,而是以我们的名义存放在银行,并且由我们向银行发起资金调拨指令。
 
(五)交易风险提示
1、在使用我们的服务时,若您或您的交易对方未遵从本协议或相关网站说明、交易、支付页面中的操作提示、规则,则我们有权拒绝为您与交易对方提供服务,且我们免于承担损害赔偿责任。 
2、请您特别注意,如在支付宝网站上以页面标明或其他方式表明相关服务系由第三方提供,您在使用该服务过程中如有疑问或发生纠纷,请您与第三方协商解决。
3、您使用我们的服务购买金融类产品时,为了您的利益,建议您仔细阅读金融类产品的协议以及页面提示,确认销售机构及产品信息,谨慎评估风险后再购买。

(六)服务费用
在您使用我们的服务时,我们有权依照《支付宝服务收费规则》向您收取服务费用。我们拥有制订及调整服务费的权利,具体服务费用以您使用我们服务时支付宝网站或产品页面上所列的收费方式公告或您与我们达成的其他书面协议为准。除非另有说明或约定,您同意我们有权自您委托我们代为收取或代为支付的款项或您任一支付宝账户余额或者其他资产中直接扣除上述服务费用。

(七)积分
1、您可以通过使用支付宝支付完成消费购物、生活缴费、金融理财或参加积分奖励活动等,来获取等级积分和可用积分。您同意支付宝和前述服务的提供方将这些积分信息提供给蚂蚁会员平台,以便蚂蚁会员平台为您提供相应的会员服务。
2、积分是您在蚂蚁会员平台享受会员服务的特权,并非您拥有所有权的财产,请您在符合法律法规规定和蚂蚁会员平台规则的情况下使用积分。
3、为了不断向您提供更好的服务,蚂蚁会员平台将不时更新等级积分服务、积分兑换服务等会员服务的内容。
4、在有合理理由怀疑您获得/使用积分的行为存在欺诈、滥用或其它不当的行为的情况下,您的积分将被取消或被限制、终止使用。
5、为了保障您的利益,请勿在蚂蚁会员平台之外使用或交易积分。您可以在蚂蚁会员平台使用您的可用积分进行兑换,积分兑换的交易相对方是您选择兑换的具体权益/服务的提供方。
6、您可以随时关闭蚂蚁会员平台的服务,也可以在关闭后重新激活服务。关闭后,您将无法继续获得积分,您的等级积分将清零,您的可用积分将无法兑换(到期后自动清零)。

六、用户合法使用支付宝服务的承诺
1、您需要遵守中华人民共和国相关法律法规及您所属、所居住或开展经营活动或其他业务的国家或地区的法律法规,不得将我们的服务用于非法目的(包括用于禁止或限制交易物品的交易),也不得以非法方式使用我们的服务。
2、您不得利用我们的服务从事侵害他人合法权益之行为或违反国家法律法规,否则我们有权进行调查、延迟或拒绝结算或停止提供服务,且您需要自行承担相关法律责任,如因此导致我们或其他方受损的,您需要承担赔偿责任。
3、上述1和2适用的情况包括但不限于:
(1)侵害他人名誉权、隐私权、商业秘密、商标权、著作权、专利权等合法权益;
(2)违反保密义务;
(3)冒用他人名义使用我们的服务;
(4)从事不法交易行为,如洗钱、恐怖融资、贩卖枪支、毒品、禁药、盗版软件、黄色淫秽物品、其他我们认为不得使用我们的服务进行交易的物品等;
(5)提供赌博资讯或以任何方式引诱他人参与赌博;
(6)未经授权使用他人银行卡,或利用信用卡、花呗套取现金;
(7)进行与您或交易对方宣称的交易内容不符的交易,或不真实的交易;
(8)从事可能侵害我们的服务系统、数据的行为。
4、您理解,我们的服务有赖于系统的准确运行及操作。若出现系统差错、故障、您或我们不当获利等情形,您同意我们可以采取更正差错、扣划款项等适当纠正措施。
5、您不得对我们的系统和程序采取反向工程手段进行破解,不得对上述系统和程序(包括但不限于源程序、目标程序、技术文档、客户端至服务器端的数据、服务器数据)进行复制、修改、编译、整合或篡改,不得修改或增减我们系统的功能。

七、用户权益保障及隐私保护
1、客户权益保障承诺
我们一直秉承“客户第一”的原则,努力为您带来微小而美好的改变。为保障您在使用服务时的合法权益,我们向您承诺按照《蚂蚁金服客户权益保障承诺书》保障您的权益。详情请参阅《蚂蚁金服客户权益保障承诺书》。
2、用户资金保障
我们始终重视保护您的资金安全,将自有资金和用户资金分开存放,承诺不挪用、占用用户资金。如您在使用我们服务的过程中,由于您的支付宝账户被盗用造成资金损失,我们将按照《支付宝安全保障规则》的约定为您提供资金保障。
3、隐私权保护
我们重视对您隐私的保护。关于您的身份资料和其他特定资料依《支付宝隐私权政策》受到保护与规范,详情请参阅《支付宝隐私权政策》。
 
八、不可抗力、免责及责任限制
(一)免责条款
因下列原因导致我们无法正常提供服务,我们免于承担责任:
1、我们的系统停机维护或升级;
2、因台风、地震、洪水、雷电或恐怖袭击等不可抗力原因;
3、您的电脑软硬件和通信线路、供电线路出现故障的;
4、因您操作不当或通过非经我们授权或认可的方式使用我们服务的;
5、因病毒、木马、恶意程序攻击、网络拥堵、系统不稳定、系统或设备故障、通讯故障、电力故障、银行原因、第三方服务瑕疵或政府行为等原因。
尽管有前款约定,我们将采取合理行动积极促使服务恢复正常。
(二)责任限制
我们可能同时为您及您的(交易)对手方提供服务,您同意对我们可能存在的该等行为予以明确豁免任何实际或潜在的利益冲突,并不得以此来主张我们在提供服务时存在法律上的瑕疵。

九、完整协议
本协议由《支付宝服务协议》条款与《支付宝交易通用规则》、《支付宝服务收费规则》、《支付宝活动规则》、《支付宝客户端软件许可及使用协议》、《支付宝隐私权政策》、《代理购结汇服务协议》、《集分宝规则》、《支付宝安全保障规则》、《蚂蚁金服客户权益保障承诺书》等支付宝网站不时公示的各项规则组成,各项规则有约定,而本协议条款没有约定的,以各项规则约定为准。本协议部分内容被有管辖权的法院认定为违法或无效的,不因此影响其他内容的效力。

十、知识产权的保护
1、我们及关联公司的系统及支付宝网站上的内容,包括但不限于著作、图片、档案、资讯、资料、网站架构、网站画面的安排、网页设计,均由我们或关联公司依法拥有知识产权,包括但不限于商标权、专利权、著作权、商业秘密等。
2、非经我们或关联公司书面同意,请勿擅自使用、修改、反向编译、复制、公开传播、改变、散布、发行或公开发表支付宝网站程序或内容。
3、尊重知识产权是您应尽的义务,如有违反,您需要承担损害赔偿责任。

十一、 法律适用与管辖
本协议之效力、解释、变更、执行与争议解决均适用中华人民共和国法律。因本协议产生的争议,均应依照中华人民共和国法律予以处理,并由被告住所地人民法院管辖。

 

淘宝平台服务协议

eBestMall 发表了文章 • 0 个评论 • 1201 次浏览 • 2018-07-24 09:16 • 来自相关话题

淘宝平台服务协议 

版本生效日期:2017年08月21日




 ·提示条款

 

欢迎您与各淘宝平台经营者(详见定义条款)共同签署本《淘宝平台服务协议》(下称“本协议”)并使用淘宝平台服务!

 

本协议为《淘宝服务协议》修订版本,自本协议发布之日起,淘宝平台各处所称“淘宝服务协议”均指本协议。

 

各服务条款前所列索引关键词仅为帮助您理解该条款表达的主旨之用,不影响或限制本协议条款的含义或解释。为维护您自身权益,建议您仔细阅读各条款具体表述。

 

【审慎阅读】您在申请注册流程中点击同意本协议之前,应当认真阅读本协议。请您务必审慎阅读、充分理解各条款内容,特别是免除或者限制责任的条款、法律适用和争议解决条款。免除或者限制责任的条款将以粗体下划线标识,您应重点阅读。如您对协议有任何疑问,可向淘宝平台客服咨询。

 

【签约动作】当您按照注册页面提示填写信息、阅读并同意本协议且完成全部注册程序后,即表示您已充分阅读、理解并接受本协议的全部内容,并与淘宝达成一致,成为淘宝平台“用户”。阅读本协议的过程中,如果您不同意本协议或其中任何条款约定,您应立即停止注册程序。

 

一、 定义

 

淘宝平台:指包括淘宝网(域名为 taobao.com)、天猫(域名为tmall.com)、聚划算(域名为juhuasuan.com)、飞猪(域名为alitrip.com、fliggy.com、feizhu.com)等网站及客户端。

 

淘宝:淘宝平台经营者的单称或合称,包括淘宝网经营者浙江淘宝网络有限公司、天猫经营者浙江天猫网络有限公司、聚划算经营者浙江天猫网络有限公司、飞猪经营者杭州淘美航空服务有限公司等。

 

淘宝平台服务:淘宝基于互联网,以包含淘宝平台网站、客户端等在内的各种形态(包括未来技术发展出现的新的服务形态)向您提供的各项服务。

 

淘宝平台规则:包括在所有淘宝平台规则频道内已经发布及后续发布的全部规则、解读、公告等内容以及各平台在帮派、论坛、帮助中心内发布的各类规则、实施细则、产品流程说明、公告等。

 

淘宝网规则:淘宝网规则频道列明的各项规则,具体详见此处。

 

阿里平台:指包括淘宝平台、阿里巴巴中文站(域名为1688.com)、阿里巴巴国际站(域名为alibaba.com)、天猫国际网站(域名为tmall.hk)、速卖通(域名为aliexpress.com)、一淘网(域名为etao.com)、阿里妈妈(域名为alimama.com)、阿里云网站(域名为aliyun.com)、虾米(域名为xiami.com)、云OS(域名为yunos.com)、点点虫(域名为ddchong.com)、菜鸟(域名为cainiao.com)、神马搜索(域名为sm.cn)、良心大药房网(maiyao.liangxinyao.com)、盒马(域名为freshhema.com)等网站及客户端。

 

支付宝公司:指提供支付宝服务的主体支付宝(中国)网络技术有限公司。

 

关联公司:除淘宝外阿里平台的经营者的单称或合称。

 

同一用户:使用同一身份认证信息或经淘宝排查认定多个淘宝账户的实际控制人为同一人的,均视为同一用户。

 

二、 协议范围

 

2.1 签约主体

 

【平等主体】本协议由您与淘宝平台经营者共同缔结,本协议对您与淘宝平台经营者均具有合同效力。

 

【主体信息】淘宝平台经营者是指经营淘宝平台的各法律主体,您可随时查看淘宝平台各网站首页底部公示的证照信息以确定与您履约的淘宝主体。本协议项下,淘宝平台经营者可能根据淘宝平台的业务调整而发生变更,变更后的淘宝平台经营者与您共同履行本协议并向您提供服务,淘宝平台经营者的变更不会影响您本协议项下的权益。淘宝平台经营者还有可能因为提供新的淘宝平台服务而新增,如您使用新增的淘宝平台服务的,视为您同意新增的淘宝平台经营者与您共同履行本协议。发生争议时,您可根据您具体使用的服务及对您权益产生影响的具体行为对象确定与您履约的主体及争议相对方。

 

2.2补充协议

 

由于互联网高速发展,您与淘宝签署的本协议列明的条款并不能完整罗列并覆盖您与淘宝所有权利与义务,现有的约定也不能保证完全符合未来发展的需求。因此,淘宝平台法律声明及隐私权政策、淘宝平台规则均为本协议的补充协议,与本协议不可分割且具有同等法律效力。如您使用淘宝平台服务,视为您同意上述补充协议。

 

三、 账户注册与使用

 

3.1 用户资格

 

您确认,在您开始注册程序使用淘宝平台服务前,您应当具备中华人民共和国法律规定的与您行为相适应的民事行为能力。若您不具备前述与您行为相适应的民事行为能力,则您及您的监护人应依照法律规定承担因此而导致的一切后果。

此外,您还需确保您不是任何国家、国际组织或者地域实施的贸易限制、制裁或其他法律、规则限制的对象,否则您可能无法正常注册及使用淘宝平台服务。

 

3.2 账户说明

 

【账户获得】当您按照注册页面提示填写信息、阅读并同意本协议且完成全部注册程序后,您可获得淘宝平台账户并成为淘宝平台用户。

淘宝平台只允许每位用户使用一个淘宝平台账户。如有证据证明或淘宝根据淘宝平台规则判断您存在不当注册或不当使用多个淘宝平台账户的情形,淘宝平台可采取冻结或关闭账户、取消订单、拒绝提供服务等措施,如给淘宝平台及相关方造成损失的,您还应承担赔偿责任。

 

【账户使用】您有权使用您设置或确认的淘宝会员名、邮箱、手机号码(以下简称“账户名称”)及您设置的密码(账户名称及密码合称“账户”)登录淘宝平台。

您有权使用您的淘宝账户登录阿里平台而无需另行设置账户,但您的淘宝账户于2013年3月18日前注册或者您注册淘宝账户时所使用的邮箱或手机号码已在阿里平台注册或使用过的除外。

由于您的淘宝账户关联您的个人信息及淘宝平台商业信息,您的淘宝账户仅限您本人使用。未经淘宝平台同意,您直接或间接授权第三方使用您淘宝账户或获取您账户项下信息的行为无效。如淘宝根据淘宝平台规则中约定的违约认定程序及标准判断您淘宝账户的使用可能危及您的账户安全及/或淘宝平台信息安全的,淘宝平台可拒绝提供相应服务或终止本协议。

 

【账户转让】由于用户账户关联用户信用信息,仅当有法律明文规定、司法裁定或经淘宝同意,并符合淘宝平台规则规定的用户账户转让流程的情况下,您可进行账户的转让。您的账户一经转让,该账户项下权利义务一并转移。除此外,您的账户不得以任何方式转让,否则淘宝平台有权追究您的违约责任,且由此产生的一切责任均由您承担。

 

【实名认证】作为淘宝平台经营者,为使您更好地使用淘宝平台的各项服务,保障您的账户安全,淘宝可要求您按支付宝公司要求及我国法律规定完成实名认证。

 

【不活跃账户回收】如您的账户同时符合以下条件,则淘宝可回收您的账户,您的账户将不能再登录任一阿里平台,相应服务同时终止:

(一)未绑定通过实名认证的支付宝账户;

(二)连续六个月未用于登录任一阿里平台;

(三)不存在未到期的有效业务。

 

3.3 注册信息管理

 

3.3.1 真实合法

【信息真实】在使用淘宝平台服务时,您应当按淘宝平台页面的提示准确完整地提供您的信息(包括您的姓名及电子邮件地址、联系电话、联系地址等),以便淘宝或其他用户与您联系。您了解并同意,您有义务保持您提供信息的真实性及有效性。

 

【会员名的合法性】您设置的淘宝会员名不得违反国家法律法规及淘宝网规则关于会员名的管理规定,否则淘宝可回收您的淘宝会员名。淘宝会员名的回收不影响您以邮箱、手机号码登录淘宝平台并使用淘宝平台服务。

 

3.3.2 更新维护

您应当及时更新您提供的信息,在法律有明确规定要求淘宝作为平台服务提供者必须对部分用户(如平台卖家等)的信息进行核实的情况下,淘宝将依法不时地对您的信息进行检查核实,您应当配合提供最新、真实、完整、有效的信息。

如淘宝按您最后一次提供的信息与您联系未果、您未按淘宝的要求及时提供信息、您提供的信息存在明显不实或行政司法机关核实您提供的信息无效的,您将承担因此对您自身、他人及淘宝造成的全部损失与不利后果。淘宝可向您发出询问或要求整改的通知,并要求您进行重新认证,直至中止、终止对您提供部分或全部淘宝平台服务,淘宝对此不承担责任。

 

3.4 账户安全规范

 

【账户安全保管义务】您的账户为您自行设置并由您保管,淘宝任何时候均不会主动要求您提供您的账户密码。因此,建议您务必保管好您的账户,并确保您在每个上网时段结束时退出登录并以正确步骤离开淘宝平台。

账户因您主动泄露或因您遭受他人攻击、诈骗等行为导致的损失及后果,淘宝并不承担责任,您应通过司法、行政等救济途径向侵权行为人追偿。

 

【账户行为责任自负】除淘宝存在过错外,您应对您账户项下的所有行为结果(包括但不限于在线签署各类协议、发布信息、购买商品及服务及披露信息等)负责。

 

【日常维护须知】如发现任何未经授权使用您账户登录淘宝平台或其他可能导致您账户遭窃、遗失的情况,建议您立即通知淘宝,并授权淘宝将该信息同步给支付宝及阿里平台。您理解淘宝对您的任何请求采取行动均需要合理时间,且淘宝应您请求而采取的行动可能无法避免或阻止侵害后果的形成或扩大,除淘宝存在法定过错外,淘宝不承担责任。

 

四、 淘宝平台服务及规范

 

【服务概况】您有权在淘宝平台上享受店铺管理、商品及/或服务的销售与推广、商品及/或服务的购买与评价、交易争议处理等服务。淘宝提供的服务内容众多,具体您可登录淘宝平台浏览。

 

4.1 店铺管理

 

【店铺创建】通过在淘宝网创建店铺,您可发布全新或二手商品及/或服务信息并与其他用户达成交易。

基于淘宝网管理需要,您理解并认可,同一用户在淘宝网仅能开设一家店铺,淘宝可关闭您在淘宝网同时开设的其他店铺。

 

【店铺转让】由于店铺与账户的不可分性,店铺转让实质为店铺经营者账户的转让,店铺转让的相关要求与限制请适用本协议3.2条账户转让条款。

 

【店铺关停】如您通过下架全部商品短暂关停您的店铺,您应当对您店铺关停前已达成的交易继续承担发货、退换货及质保维修、维权投诉处理等交易保障责任。

在您的店铺连续六周无出售中的商品的情况下,淘宝也可依据淘宝网规则关停您的店铺。

依据上述约定关停店铺均不会影响您已经累积的信用。

 

4.2商品及/或服务的销售与推广

 

【商品及/或服务信息发布】通过淘宝提供的服务,您有权通过文字、图片、视频、音频等形式在淘宝平台上发布商品及/或服务信息、招揽和物色交易对象、达成交易。

 

【禁止销售范围】您应当确保您对您在淘宝平台上发布的商品及/或服务享有相应的权利,您不得在淘宝平台上销售以下商品及/或提供以下服务:

(一)国家禁止或限制的;

(二)侵犯他人知识产权或其它合法权益的;

(三)淘宝平台规则、公告、通知或各平台与您单独签署的协议中已明确说明不适合在淘宝平台上销售及/或提供的。

 

【交易秩序保障】您应当遵守诚实信用原则,确保您所发布的商品及/或服务信息真实、与您实际所销售的商品及/或提供的服务相符,并在交易过程中切实履行您的交易承诺。

您应当维护淘宝平台市场良性竞争秩序,不得贬低、诋毁竞争对手,不得干扰淘宝平台上进行的任何交易、活动,不得以任何不正当方式提升或试图提升自身的信用度,不得以任何方式干扰或试图干扰淘宝平台的正常运作。

 

【促销及推广】您有权自行决定商品及/或服务的促销及推广方式,淘宝亦为您提供了形式丰富的促销推广工具。您的促销推广行为应当符合国家相关法律法规及淘宝平台的要求。

 

【依法纳税】依法纳税是每一个公民、企业应尽的义务,您应对销售额/营业额超过法定免征额部分及时、足额地向税务主管机关申报纳税。

 

4.3商品及/或服务的购买与评价

 

【商品及/或服务的购买】当您在淘宝平台购买商品及/或服务时,请您务必仔细确认所购商品的品名、价格、数量、型号、规格、尺寸或服务的时间、内容、限制性要求等重要事项,并在下单时核实您的联系地址、电话、收货人等信息。如您填写的收货人非您本人,则该收货人的行为和意思表示产生的法律后果均由您承担。

您的购买行为应当基于真实的消费需求,不得存在对商品及/或服务实施恶意购买、恶意维权等扰乱淘宝平台正常交易秩序的行为。基于维护淘宝平台交易秩序及交易安全的需要,淘宝发现上述情形时可主动执行关闭相关交易订单等操作。

【一口价与拍卖】淘宝平台存在“一口价”和“拍卖”两种出价形式。在拍卖形式下,您理解淘宝平台并非《中华人民共和国拍卖法》规定的“拍卖人”, 淘宝平台仅为用户以竞价形式购买商品及/或服务的在线交易场所。

 

【评价】您有权在淘宝平台提供的评价系统中对与您达成交易的其他用户商品及/或服务进行评价。您应当理解,您在淘宝平台的评价信息是公开的,如您不愿意在评价信息中向公众披露您的身份信息,您有权选择通过匿名形式发表评价内容。

您的所有评价行为应遵守淘宝平台规则的相关规定,评价内容应当客观真实,不应包含任何污言秽语、色情低俗、广告信息及法律法规与本协议列明的其他禁止性信息;您不应以不正当方式帮助他人提升信用或利用评价权利对其他用户实施威胁、敲诈勒索。淘宝可按照淘宝平台规则的相关规定对您实施上述行为所产生的评价信息进行删除或屏蔽。

 

4.4交易争议处理

 

【交易争议处理途径】您在淘宝平台交易过程中与其他用户发生争议的,您或其他用户中任何一方均有权选择以下途径解决:

(一)与争议相对方自主协商;

(二)使用淘宝平台提供的争议调处服务;

(三)请求消费者协会或者其他依法成立的调解组织调解;

(四)向有关行政部门投诉;

(五)根据与争议相对方达成的仲裁协议(如有)提请仲裁机构仲裁;

(六)向人民法院提起诉讼。

 

【平台调处服务】如您依据淘宝平台规则使用淘宝平台的争议调处服务,则表示您认可并愿意履行淘宝平台的客服或大众评审员(“调处方”)作为独立的第三方根据其所了解到的争议事实并依据淘宝平台规则所作出的调处决定(包括调整相关订单的交易状态、判定将争议款项的全部或部分支付给交易一方或双方等)。在淘宝平台调处决定作出前,您可选择上述(三)、(四)、(五)、(六)途径(下称“其他争议处理途径”)解决争议以中止淘宝平台的争议调处服务。

如您对调处决定不满意,您仍有权采取其他争议处理途径解决争议,但通过其他争议处理途径未取得终局决定前,您仍应先履行调处决定。

 

4.5费用

 

淘宝为淘宝平台向您提供的服务付出了大量的成本,除淘宝平台明示的收费业务外,淘宝向您提供的服务目前是免费的。如未来淘宝向您收取合理费用,淘宝会采取合理途径并以足够合理的期限提前通过法定程序并以本协议第八条约定的方式通知您,确保您有充分选择的权利。

 

4.6责任限制

 

【不可抗力及第三方原因】淘宝依照法律规定履行基础保障义务,但对于下述原因导致的合同履行障碍、履行瑕疵、履行延后或履行内容变更等情形,淘宝并不承担相应的违约责任:

(一)因自然灾害、罢工、暴乱、战争、政府行为、司法行政命令等不可抗力因素;

(二)因电力供应故障、通讯网络故障等公共服务因素或第三人因素;

(三)在淘宝已尽善意管理的情况下,因常规或紧急的设备与系统维护、设备与系统故障、网络信息与数据安全等因素。

 

【海量信息】淘宝仅向您提供淘宝平台服务,您了解淘宝平台上的信息系用户自行发布,且可能存在风险和瑕疵。淘宝将通过依法建立相关检查监控制度尽可能保障您在淘宝平台上的合法权益及良好体验。同时,鉴于淘宝平台具备存在海量信息及信息网络环境下信息与实物相分离的特点,淘宝无法逐一审查商品及/或服务的信息,无法逐一审查交易所涉及的商品及/或服务的质量、安全以及合法性、真实性、准确性,对此您应谨慎判断。

 

【调处决定】您理解并同意,在争议调处服务中,淘宝平台的客服、大众评审员并非专业人士,仅能以普通人的认知对用户提交的凭证进行判断。因此,除存在故意或重大过失外,调处方对争议调处决定免责。

 

五、 用户信息的保护及授权

 

5.1个人信息的保护

 

淘宝非常重视用户个人信息(即能够独立或与其他信息结合后识别用户身份的信息)的保护,在您使用淘宝提供的服务时,您同意淘宝按照在淘宝平台上公布的隐私权政策收集、存储、使用、披露和保护您的个人信息。如阿里平台网站或客户端未设独立隐私权政策但使用了淘宝网账号登陆相应网站或客户端的,为保护您的隐私权,我们将参照适用淘宝网隐私权政策的要求对您的个人信息进行收集、存储、使用、披露和保护。淘宝希望通过隐私权政策向您清楚地介绍淘宝对您个人信息的处理方式,因此淘宝建议您完整地阅读隐私权政策(点击此处),以帮助您更好地保护您的隐私权。

 

5.2非个人信息的保证与授权

 

【信息的发布】您声明并保证,您对您所发布的信息拥有相应、合法的权利。否则,淘宝可对您发布的信息依法或依本协议进行删除或屏蔽。

 

【禁止性信息】您应当确保您所发布的信息不包含以下内容:

(一)违反国家法律法规禁止性规定的;

(二)政治宣传、封建迷信、淫秽、色情、赌博、暴力、恐怖或者教唆犯罪的;

(三)欺诈、虚假、不准确或存在误导性的;

(四)侵犯他人知识产权或涉及第三方商业秘密及其他专有权利的;

(五)侮辱、诽谤、恐吓、涉及他人隐私等侵害他人合法权益的;

(六)存在可能破坏、篡改、删除、影响淘宝平台任何系统正常运行或未经授权秘密获取淘宝平台及其他用户的数据、个人资料的病毒、木马、爬虫等恶意软件、程序代码的;

(七)其他违背社会公共利益或公共道德或依据相关淘宝平台协议、规则的规定不适合在淘宝平台上发布的。

 

【授权使用】对于您提供、发布及在使用淘宝平台服务中形成的除个人信息外的文字、图片、视频、音频等非个人信息,在法律规定的保护期限内您免费授予淘宝及其关联公司、支付宝公司获得全球排他的许可使用权利及再授权给其他第三方使用并可以自身名义对第三方侵权行为取证及提起诉讼的权利。您同意淘宝及其关联公司、支付宝公司存储、使用、复制、修订、编辑、发布、展示、翻译、分发您的非个人信息或制作其派生作品,并以已知或日后开发的形式、媒体或技术将上述信息纳入其它作品内。

为方便您使用阿里平台、支付宝等其他相关服务,您授权淘宝将您在账户注册和使用淘宝平台服务过程中提供、形成的信息传递给阿里平台、支付宝等其他相关服务提供者,或从阿里平台、支付宝等其他相关服务提供者获取您在注册、使用相关服务期间提供、形成的信息。

 

六、 用户的违约及处理

 

6.1 违约认定

 

发生如下情形之一的,视为您违约:

(一)使用淘宝平台服务时违反有关法律法规规定的;

(二)违反本协议或本协议补充协议(即本协议第2.2条)约定的。

为适应电子商务发展和满足海量用户对高效优质服务的需求,您理解并同意,淘宝可在淘宝平台规则中约定违约认定的程序和标准。如:淘宝可依据您的用户数据与海量用户数据的关系来认定您是否构成违约;您有义务对您的数据异常现象进行充分举证和合理解释,否则将被认定为违约。

 

6.2 违约处理措施

 

【信息处理】您在淘宝平台上发布的信息构成违约的,淘宝可根据相应规则立即对相应信息进行删除、屏蔽处理或对您的商品进行下架、监管。

 

【行为限制】您在淘宝平台上实施的行为,或虽未在淘宝平台上实施但对淘宝平台及其用户产生影响的行为构成违约的,淘宝可依据相应规则对您执行账户扣分、限制参加营销活动、中止向您提供部分或全部服务、划扣违约金等处理措施。如您的行为构成根本违约的,淘宝可查封您的账户,终止向您提供服务。

 

【支付宝账户处理】当您违约的同时存在欺诈、售假、盗用他人账户等特定情形或您存在危及他人交易安全或账户安全风险时,淘宝会依照您行为的风险程度指示支付宝公司对您的支付宝账户采取取消收款、资金止付等强制措施。

 

【处理结果公示】淘宝可将对您上述违约行为处理措施信息以及其他经国家行政或司法机关生效法律文书确认的违法信息在淘宝平台上予以公示。

 

6.3赔偿责任

 

如您的行为使淘宝及/或其关联公司、支付宝公司遭受损失(包括自身的直接经济损失、商誉损失及对外支付的赔偿金、和解款、律师费、诉讼费等间接经济损失),您应赔偿淘宝及/或其关联公司、支付宝公司的上述全部损失。

如您的行为使淘宝及/或其关联公司、支付宝公司遭受第三人主张权利,淘宝及/或其关联公司、支付宝公司可在对第三人承担金钱给付等义务后就全部损失向您追偿。

如因您的行为使得第三人遭受损失或您怠于履行调处决定、淘宝及/或其关联公司出于社会公共利益保护或消费者权益保护目的,可指示支付宝公司自您的支付宝账户中划扣相应款项进行支付。如您的支付宝余额或保证金不足以支付相应款项的,您同意委托淘宝使用自有资金代您支付上述款项,您应当返还该部分费用并赔偿因此造成淘宝的全部损失。

您同意淘宝指示支付宝公司自您的支付宝账户中划扣相应款项支付上述赔偿款项。如您支付宝账户中的款项不足以支付上述赔偿款项的,淘宝及/或关联公司可直接抵减您在淘宝及/或其关联公司其它协议项下的权益,并可继续追偿。

 

6.4特别约定

 

【商业贿赂】如您向淘宝及/或其关联公司的雇员或顾问等提供实物、现金、现金等价物、劳务、旅游等价值明显超出正常商务洽谈范畴的利益,则可视为您存在商业贿赂行为。发生上述情形的,淘宝可立即终止与您的所有合作并向您收取违约金及/或赔偿金,该等金额以淘宝因您的贿赂行为而遭受的经济损失和商誉损失作为计算依据。

 

【关联处理】如您因严重违约导致淘宝终止本协议时,出于维护平台秩序及保护消费者权益的目的,淘宝及/或其关联公司可对与您在其他协议项下的合作采取中止甚或终止协议的措施,并以本协议第八条约定的方式通知您。

如淘宝与您签署的其他协议及淘宝及/或其关联公司、支付宝公司与您签署的协议中明确约定了对您在本协议项下合作进行关联处理的情形,则淘宝出于维护平台秩序及保护消费者权益的目的,可在收到指令时中止甚至终止协议,并以本协议第八条约定的方式通知您。

 

七、 协议的变更

 

淘宝可根据国家法律法规变化及维护交易秩序、保护消费者权益需要,不时修改本协议、补充协议,变更后的协议、补充协议(下称“变更事项”)将通过法定程序并以本协议第八条约定的方式通知您。

如您不同意变更事项,您有权于变更事项确定的生效日前联系淘宝反馈意见。如反馈意见得以采纳,淘宝将酌情调整变更事项。

如您对已生效的变更事项仍不同意的,您应当于变更事项确定的生效之日起停止使用淘宝平台服务,变更事项对您不产生效力;如您在变更事项生效后仍继续使用淘宝平台服务,则视为您同意已生效的变更事项。

 

八、 通知

 

8.1有效联系方式

您在注册成为淘宝平台用户,并接受淘宝平台服务时,您应该向淘宝提供真实有效的联系方式(包括您的电子邮件地址、联系电话、联系地址等),对于联系方式发生变更的,您有义务及时更新有关信息,并保持可被联系的状态。

您在注册淘宝平台用户时生成的用于登陆淘宝平台接收站内信、系统消息和阿里旺旺即时信息的会员账号(包括子账号),也作为您的有效联系方式。

淘宝将向您的上述联系方式的其中之一或其中若干向您送达各类通知,而此类通知的内容可能对您的权利义务产生重大的有利或不利影响,请您务必及时关注。

您有权通过您注册时填写的手机号码或者电子邮箱获取您感兴趣的商品广告信息、促销优惠等商业性信息;您如果不愿意接收此类信息,您有权通过淘宝提供的相应的退订功能进行退订。

 

8.2 通知的送达

淘宝通过上述联系方式向您发出通知,其中以电子的方式发出的书面通知,包括但不限于在淘宝平台公告,向您提供的联系电话发送手机短信,向您提供的电子邮件地址发送电子邮件,向您的账号发送旺旺信息、系统消息以及站内信信息,在发送成功后即视为送达;以纸质载体发出的书面通知,按照提供联系地址交邮后的第五个自然日即视为送达。

对于在淘宝平台上因交易活动引起的任何纠纷,您同意司法机关(包括但不限于人民法院)可以通过手机短信、电子邮件或阿里旺旺等现代通讯方式或邮寄方式向您送达法律文书(包括但不限于诉讼文书)。您指定接收法律文书的手机号码、电子邮箱或阿里旺旺账号等联系方式为您在淘宝平台注册、更新时提供的手机号码、电子邮箱联系方式以及在注册淘宝用户时生成阿里旺旺账号,司法机关向上述联系方式发出法律文书即视为送达。您指定的邮寄地址为您的法定联系地址或您提供的有效联系地址。

您同意司法机关可采取以上一种或多种送达方式向您达法律文书,司法机关采取多种方式向您送达法律文书,送达时间以上述送达方式中最先送达的为准。

您同意上述送达方式适用于各个司法程序阶段。如进入诉讼程序的,包括但不限于一审、二审、再审、执行以及督促程序等。

你应当保证所提供的联系方式是准确、有效的,并进行实时更新。如果因提供的联系方式不确切,或不及时告知变更后的联系方式,使法律文书无法送达或未及时送达,由您自行承担由此可能产生的法律后果。

 

九、 协议的终止

 

9.1 终止的情形

 

【用户发起的终止】您有权通过以下任一方式终止本协议:

(一)在满足淘宝网公示的账户注销条件时您通过网站自助服务注销您的账户的;

(二)变更事项生效前您停止使用并明示不愿接受变更事项的;

(三)您明示不愿继续使用淘宝平台服务,且符合淘宝网终止条件的。

 

【淘宝发起的终止】出现以下情况时,淘宝可以本协议第八条的所列的方式通知您终止本协议:

(一)您违反本协议约定,淘宝依据违约条款终止本协议的;

(二)您盗用他人账户、发布违禁信息、骗取他人财物、售假、扰乱市场秩序、采取不正当手段谋利等行为,淘宝依据淘宝平台规则对您的账户予以查封的;

(三)除上述情形外,因您多次违反淘宝平台规则相关规定且情节严重,淘宝依据淘宝平台规则对您的账户予以查封的;

(四)您的账户被淘宝依据本协议回收的;

(五)您在支付宝或阿里平台有欺诈、发布或销售假冒伪劣/侵权商品、侵犯他人合法权益或其他严重违法违约行为的;

(六)其它应当终止服务的情况。

 

9.2 协议终止后的处理

 

【用户信息披露】本协议终止后,除法律有明确规定外,淘宝无义务向您或您指定的第三方披露您账户中的任何信息。

 

【淘宝权利】本协议终止后,淘宝仍享有下列权利:

(一)继续保存您留存于淘宝平台的本协议第五条所列的各类信息;

(二)对于您过往的违约行为,淘宝仍可依据本协议向您追究违约责任。

 

【交易处理】本协议终止后,对于您在本协议存续期间产生的交易订单,淘宝可通知交易相对方并根据交易相对方的意愿决定是否关闭该等交易订单;如交易相对方要求继续履行的,则您应当就该等交易订单继续履行本协议及交易订单的约定,并承担因此产生的任何损失或增加的任何费用。

 

十、 法律适用、管辖与其他

 

【法律适用】本协议之订立、生效、解释、修订、补充、终止、执行与争议解决均适用中华人民共和国大陆地区法律;如法律无相关规定的,参照商业惯例及/或行业惯例。

 

【管辖】您因使用淘宝平台服务所产生及与淘宝平台服务有关的争议,由淘宝与您协商解决。协商不成时,任何一方均可向被告所在地有管辖权的人民法院提起诉讼。

 

【可分性】本协议任一条款被视为废止、无效或不可执行,该条应视为可分的且并不影响本协议其余条款的有效性及可执行性。
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淘宝平台服务协议 

版本生效日期:2017年08月21日




 ·提示条款

 

欢迎您与各淘宝平台经营者(详见定义条款)共同签署本《淘宝平台服务协议》(下称“本协议”)并使用淘宝平台服务!

 

本协议为《淘宝服务协议》修订版本,自本协议发布之日起,淘宝平台各处所称“淘宝服务协议”均指本协议。

 

各服务条款前所列索引关键词仅为帮助您理解该条款表达的主旨之用,不影响或限制本协议条款的含义或解释。为维护您自身权益,建议您仔细阅读各条款具体表述。

 

【审慎阅读】您在申请注册流程中点击同意本协议之前,应当认真阅读本协议。请您务必审慎阅读、充分理解各条款内容,特别是免除或者限制责任的条款、法律适用和争议解决条款。免除或者限制责任的条款将以粗体下划线标识,您应重点阅读。如您对协议有任何疑问,可向淘宝平台客服咨询。

 

【签约动作】当您按照注册页面提示填写信息、阅读并同意本协议且完成全部注册程序后,即表示您已充分阅读、理解并接受本协议的全部内容,并与淘宝达成一致,成为淘宝平台“用户”。阅读本协议的过程中,如果您不同意本协议或其中任何条款约定,您应立即停止注册程序。

 

一、 定义

 

淘宝平台:指包括淘宝网(域名为 taobao.com)、天猫(域名为tmall.com)、聚划算(域名为juhuasuan.com)、飞猪(域名为alitrip.com、fliggy.com、feizhu.com)等网站及客户端。

 

淘宝:淘宝平台经营者的单称或合称,包括淘宝网经营者浙江淘宝网络有限公司、天猫经营者浙江天猫网络有限公司、聚划算经营者浙江天猫网络有限公司、飞猪经营者杭州淘美航空服务有限公司等。

 

淘宝平台服务:淘宝基于互联网,以包含淘宝平台网站、客户端等在内的各种形态(包括未来技术发展出现的新的服务形态)向您提供的各项服务。

 

淘宝平台规则:包括在所有淘宝平台规则频道内已经发布及后续发布的全部规则、解读、公告等内容以及各平台在帮派、论坛、帮助中心内发布的各类规则、实施细则、产品流程说明、公告等。

 

淘宝网规则:淘宝网规则频道列明的各项规则,具体详见此处。

 

阿里平台:指包括淘宝平台、阿里巴巴中文站(域名为1688.com)、阿里巴巴国际站(域名为alibaba.com)、天猫国际网站(域名为tmall.hk)、速卖通(域名为aliexpress.com)、一淘网(域名为etao.com)、阿里妈妈(域名为alimama.com)、阿里云网站(域名为aliyun.com)、虾米(域名为xiami.com)、云OS(域名为yunos.com)、点点虫(域名为ddchong.com)、菜鸟(域名为cainiao.com)、神马搜索(域名为sm.cn)、良心大药房网(maiyao.liangxinyao.com)、盒马(域名为freshhema.com)等网站及客户端。

 

支付宝公司:指提供支付宝服务的主体支付宝(中国)网络技术有限公司。

 

关联公司:除淘宝外阿里平台的经营者的单称或合称。

 

同一用户:使用同一身份认证信息或经淘宝排查认定多个淘宝账户的实际控制人为同一人的,均视为同一用户。

 

二、 协议范围

 

2.1 签约主体

 

【平等主体】本协议由您与淘宝平台经营者共同缔结,本协议对您与淘宝平台经营者均具有合同效力。

 

【主体信息】淘宝平台经营者是指经营淘宝平台的各法律主体,您可随时查看淘宝平台各网站首页底部公示的证照信息以确定与您履约的淘宝主体。本协议项下,淘宝平台经营者可能根据淘宝平台的业务调整而发生变更,变更后的淘宝平台经营者与您共同履行本协议并向您提供服务,淘宝平台经营者的变更不会影响您本协议项下的权益。淘宝平台经营者还有可能因为提供新的淘宝平台服务而新增,如您使用新增的淘宝平台服务的,视为您同意新增的淘宝平台经营者与您共同履行本协议。发生争议时,您可根据您具体使用的服务及对您权益产生影响的具体行为对象确定与您履约的主体及争议相对方。

 

2.2补充协议

 

由于互联网高速发展,您与淘宝签署的本协议列明的条款并不能完整罗列并覆盖您与淘宝所有权利与义务,现有的约定也不能保证完全符合未来发展的需求。因此,淘宝平台法律声明及隐私权政策、淘宝平台规则均为本协议的补充协议,与本协议不可分割且具有同等法律效力。如您使用淘宝平台服务,视为您同意上述补充协议。

 

三、 账户注册与使用

 

3.1 用户资格

 

您确认,在您开始注册程序使用淘宝平台服务前,您应当具备中华人民共和国法律规定的与您行为相适应的民事行为能力。若您不具备前述与您行为相适应的民事行为能力,则您及您的监护人应依照法律规定承担因此而导致的一切后果。

此外,您还需确保您不是任何国家、国际组织或者地域实施的贸易限制、制裁或其他法律、规则限制的对象,否则您可能无法正常注册及使用淘宝平台服务。

 

3.2 账户说明

 

【账户获得】当您按照注册页面提示填写信息、阅读并同意本协议且完成全部注册程序后,您可获得淘宝平台账户并成为淘宝平台用户。

淘宝平台只允许每位用户使用一个淘宝平台账户。如有证据证明或淘宝根据淘宝平台规则判断您存在不当注册或不当使用多个淘宝平台账户的情形,淘宝平台可采取冻结或关闭账户、取消订单、拒绝提供服务等措施,如给淘宝平台及相关方造成损失的,您还应承担赔偿责任。

 

【账户使用】您有权使用您设置或确认的淘宝会员名、邮箱、手机号码(以下简称“账户名称”)及您设置的密码(账户名称及密码合称“账户”)登录淘宝平台。

您有权使用您的淘宝账户登录阿里平台而无需另行设置账户,但您的淘宝账户于2013年3月18日前注册或者您注册淘宝账户时所使用的邮箱或手机号码已在阿里平台注册或使用过的除外。

由于您的淘宝账户关联您的个人信息及淘宝平台商业信息,您的淘宝账户仅限您本人使用。未经淘宝平台同意,您直接或间接授权第三方使用您淘宝账户或获取您账户项下信息的行为无效。如淘宝根据淘宝平台规则中约定的违约认定程序及标准判断您淘宝账户的使用可能危及您的账户安全及/或淘宝平台信息安全的,淘宝平台可拒绝提供相应服务或终止本协议。

 

【账户转让】由于用户账户关联用户信用信息,仅当有法律明文规定、司法裁定或经淘宝同意,并符合淘宝平台规则规定的用户账户转让流程的情况下,您可进行账户的转让。您的账户一经转让,该账户项下权利义务一并转移。除此外,您的账户不得以任何方式转让,否则淘宝平台有权追究您的违约责任,且由此产生的一切责任均由您承担。

 

【实名认证】作为淘宝平台经营者,为使您更好地使用淘宝平台的各项服务,保障您的账户安全,淘宝可要求您按支付宝公司要求及我国法律规定完成实名认证。

 

【不活跃账户回收】如您的账户同时符合以下条件,则淘宝可回收您的账户,您的账户将不能再登录任一阿里平台,相应服务同时终止:

(一)未绑定通过实名认证的支付宝账户;

(二)连续六个月未用于登录任一阿里平台;

(三)不存在未到期的有效业务。

 

3.3 注册信息管理

 

3.3.1 真实合法

【信息真实】在使用淘宝平台服务时,您应当按淘宝平台页面的提示准确完整地提供您的信息(包括您的姓名及电子邮件地址、联系电话、联系地址等),以便淘宝或其他用户与您联系。您了解并同意,您有义务保持您提供信息的真实性及有效性。

 

【会员名的合法性】您设置的淘宝会员名不得违反国家法律法规及淘宝网规则关于会员名的管理规定,否则淘宝可回收您的淘宝会员名。淘宝会员名的回收不影响您以邮箱、手机号码登录淘宝平台并使用淘宝平台服务。

 

3.3.2 更新维护

您应当及时更新您提供的信息,在法律有明确规定要求淘宝作为平台服务提供者必须对部分用户(如平台卖家等)的信息进行核实的情况下,淘宝将依法不时地对您的信息进行检查核实,您应当配合提供最新、真实、完整、有效的信息。

如淘宝按您最后一次提供的信息与您联系未果、您未按淘宝的要求及时提供信息、您提供的信息存在明显不实或行政司法机关核实您提供的信息无效的,您将承担因此对您自身、他人及淘宝造成的全部损失与不利后果。淘宝可向您发出询问或要求整改的通知,并要求您进行重新认证,直至中止、终止对您提供部分或全部淘宝平台服务,淘宝对此不承担责任。

 

3.4 账户安全规范

 

【账户安全保管义务】您的账户为您自行设置并由您保管,淘宝任何时候均不会主动要求您提供您的账户密码。因此,建议您务必保管好您的账户,并确保您在每个上网时段结束时退出登录并以正确步骤离开淘宝平台。

账户因您主动泄露或因您遭受他人攻击、诈骗等行为导致的损失及后果,淘宝并不承担责任,您应通过司法、行政等救济途径向侵权行为人追偿。

 

【账户行为责任自负】除淘宝存在过错外,您应对您账户项下的所有行为结果(包括但不限于在线签署各类协议、发布信息、购买商品及服务及披露信息等)负责。

 

【日常维护须知】如发现任何未经授权使用您账户登录淘宝平台或其他可能导致您账户遭窃、遗失的情况,建议您立即通知淘宝,并授权淘宝将该信息同步给支付宝及阿里平台。您理解淘宝对您的任何请求采取行动均需要合理时间,且淘宝应您请求而采取的行动可能无法避免或阻止侵害后果的形成或扩大,除淘宝存在法定过错外,淘宝不承担责任。

 

四、 淘宝平台服务及规范

 

【服务概况】您有权在淘宝平台上享受店铺管理、商品及/或服务的销售与推广、商品及/或服务的购买与评价、交易争议处理等服务。淘宝提供的服务内容众多,具体您可登录淘宝平台浏览。

 

4.1 店铺管理

 

【店铺创建】通过在淘宝网创建店铺,您可发布全新或二手商品及/或服务信息并与其他用户达成交易。

基于淘宝网管理需要,您理解并认可,同一用户在淘宝网仅能开设一家店铺,淘宝可关闭您在淘宝网同时开设的其他店铺。

 

【店铺转让】由于店铺与账户的不可分性,店铺转让实质为店铺经营者账户的转让,店铺转让的相关要求与限制请适用本协议3.2条账户转让条款。

 

【店铺关停】如您通过下架全部商品短暂关停您的店铺,您应当对您店铺关停前已达成的交易继续承担发货、退换货及质保维修、维权投诉处理等交易保障责任。

在您的店铺连续六周无出售中的商品的情况下,淘宝也可依据淘宝网规则关停您的店铺。

依据上述约定关停店铺均不会影响您已经累积的信用。

 

4.2商品及/或服务的销售与推广

 

【商品及/或服务信息发布】通过淘宝提供的服务,您有权通过文字、图片、视频、音频等形式在淘宝平台上发布商品及/或服务信息、招揽和物色交易对象、达成交易。

 

【禁止销售范围】您应当确保您对您在淘宝平台上发布的商品及/或服务享有相应的权利,您不得在淘宝平台上销售以下商品及/或提供以下服务:

(一)国家禁止或限制的;

(二)侵犯他人知识产权或其它合法权益的;

(三)淘宝平台规则、公告、通知或各平台与您单独签署的协议中已明确说明不适合在淘宝平台上销售及/或提供的。

 

【交易秩序保障】您应当遵守诚实信用原则,确保您所发布的商品及/或服务信息真实、与您实际所销售的商品及/或提供的服务相符,并在交易过程中切实履行您的交易承诺。

您应当维护淘宝平台市场良性竞争秩序,不得贬低、诋毁竞争对手,不得干扰淘宝平台上进行的任何交易、活动,不得以任何不正当方式提升或试图提升自身的信用度,不得以任何方式干扰或试图干扰淘宝平台的正常运作。

 

【促销及推广】您有权自行决定商品及/或服务的促销及推广方式,淘宝亦为您提供了形式丰富的促销推广工具。您的促销推广行为应当符合国家相关法律法规及淘宝平台的要求。

 

【依法纳税】依法纳税是每一个公民、企业应尽的义务,您应对销售额/营业额超过法定免征额部分及时、足额地向税务主管机关申报纳税。

 

4.3商品及/或服务的购买与评价

 

【商品及/或服务的购买】当您在淘宝平台购买商品及/或服务时,请您务必仔细确认所购商品的品名、价格、数量、型号、规格、尺寸或服务的时间、内容、限制性要求等重要事项,并在下单时核实您的联系地址、电话、收货人等信息。如您填写的收货人非您本人,则该收货人的行为和意思表示产生的法律后果均由您承担。

您的购买行为应当基于真实的消费需求,不得存在对商品及/或服务实施恶意购买、恶意维权等扰乱淘宝平台正常交易秩序的行为。基于维护淘宝平台交易秩序及交易安全的需要,淘宝发现上述情形时可主动执行关闭相关交易订单等操作。

【一口价与拍卖】淘宝平台存在“一口价”和“拍卖”两种出价形式。在拍卖形式下,您理解淘宝平台并非《中华人民共和国拍卖法》规定的“拍卖人”, 淘宝平台仅为用户以竞价形式购买商品及/或服务的在线交易场所。

 

【评价】您有权在淘宝平台提供的评价系统中对与您达成交易的其他用户商品及/或服务进行评价。您应当理解,您在淘宝平台的评价信息是公开的,如您不愿意在评价信息中向公众披露您的身份信息,您有权选择通过匿名形式发表评价内容。

您的所有评价行为应遵守淘宝平台规则的相关规定,评价内容应当客观真实,不应包含任何污言秽语、色情低俗、广告信息及法律法规与本协议列明的其他禁止性信息;您不应以不正当方式帮助他人提升信用或利用评价权利对其他用户实施威胁、敲诈勒索。淘宝可按照淘宝平台规则的相关规定对您实施上述行为所产生的评价信息进行删除或屏蔽。

 

4.4交易争议处理

 

【交易争议处理途径】您在淘宝平台交易过程中与其他用户发生争议的,您或其他用户中任何一方均有权选择以下途径解决:

(一)与争议相对方自主协商;

(二)使用淘宝平台提供的争议调处服务;

(三)请求消费者协会或者其他依法成立的调解组织调解;

(四)向有关行政部门投诉;

(五)根据与争议相对方达成的仲裁协议(如有)提请仲裁机构仲裁;

(六)向人民法院提起诉讼。

 

【平台调处服务】如您依据淘宝平台规则使用淘宝平台的争议调处服务,则表示您认可并愿意履行淘宝平台的客服或大众评审员(“调处方”)作为独立的第三方根据其所了解到的争议事实并依据淘宝平台规则所作出的调处决定(包括调整相关订单的交易状态、判定将争议款项的全部或部分支付给交易一方或双方等)。在淘宝平台调处决定作出前,您可选择上述(三)、(四)、(五)、(六)途径(下称“其他争议处理途径”)解决争议以中止淘宝平台的争议调处服务。

如您对调处决定不满意,您仍有权采取其他争议处理途径解决争议,但通过其他争议处理途径未取得终局决定前,您仍应先履行调处决定。

 

4.5费用

 

淘宝为淘宝平台向您提供的服务付出了大量的成本,除淘宝平台明示的收费业务外,淘宝向您提供的服务目前是免费的。如未来淘宝向您收取合理费用,淘宝会采取合理途径并以足够合理的期限提前通过法定程序并以本协议第八条约定的方式通知您,确保您有充分选择的权利。

 

4.6责任限制

 

【不可抗力及第三方原因】淘宝依照法律规定履行基础保障义务,但对于下述原因导致的合同履行障碍、履行瑕疵、履行延后或履行内容变更等情形,淘宝并不承担相应的违约责任:

(一)因自然灾害、罢工、暴乱、战争、政府行为、司法行政命令等不可抗力因素;

(二)因电力供应故障、通讯网络故障等公共服务因素或第三人因素;

(三)在淘宝已尽善意管理的情况下,因常规或紧急的设备与系统维护、设备与系统故障、网络信息与数据安全等因素。

 

【海量信息】淘宝仅向您提供淘宝平台服务,您了解淘宝平台上的信息系用户自行发布,且可能存在风险和瑕疵。淘宝将通过依法建立相关检查监控制度尽可能保障您在淘宝平台上的合法权益及良好体验。同时,鉴于淘宝平台具备存在海量信息及信息网络环境下信息与实物相分离的特点,淘宝无法逐一审查商品及/或服务的信息,无法逐一审查交易所涉及的商品及/或服务的质量、安全以及合法性、真实性、准确性,对此您应谨慎判断。

 

【调处决定】您理解并同意,在争议调处服务中,淘宝平台的客服、大众评审员并非专业人士,仅能以普通人的认知对用户提交的凭证进行判断。因此,除存在故意或重大过失外,调处方对争议调处决定免责。

 

五、 用户信息的保护及授权

 

5.1个人信息的保护

 

淘宝非常重视用户个人信息(即能够独立或与其他信息结合后识别用户身份的信息)的保护,在您使用淘宝提供的服务时,您同意淘宝按照在淘宝平台上公布的隐私权政策收集、存储、使用、披露和保护您的个人信息。如阿里平台网站或客户端未设独立隐私权政策但使用了淘宝网账号登陆相应网站或客户端的,为保护您的隐私权,我们将参照适用淘宝网隐私权政策的要求对您的个人信息进行收集、存储、使用、披露和保护。淘宝希望通过隐私权政策向您清楚地介绍淘宝对您个人信息的处理方式,因此淘宝建议您完整地阅读隐私权政策(点击此处),以帮助您更好地保护您的隐私权。

 

5.2非个人信息的保证与授权

 

【信息的发布】您声明并保证,您对您所发布的信息拥有相应、合法的权利。否则,淘宝可对您发布的信息依法或依本协议进行删除或屏蔽。

 

【禁止性信息】您应当确保您所发布的信息不包含以下内容:

(一)违反国家法律法规禁止性规定的;

(二)政治宣传、封建迷信、淫秽、色情、赌博、暴力、恐怖或者教唆犯罪的;

(三)欺诈、虚假、不准确或存在误导性的;

(四)侵犯他人知识产权或涉及第三方商业秘密及其他专有权利的;

(五)侮辱、诽谤、恐吓、涉及他人隐私等侵害他人合法权益的;

(六)存在可能破坏、篡改、删除、影响淘宝平台任何系统正常运行或未经授权秘密获取淘宝平台及其他用户的数据、个人资料的病毒、木马、爬虫等恶意软件、程序代码的;

(七)其他违背社会公共利益或公共道德或依据相关淘宝平台协议、规则的规定不适合在淘宝平台上发布的。

 

【授权使用】对于您提供、发布及在使用淘宝平台服务中形成的除个人信息外的文字、图片、视频、音频等非个人信息,在法律规定的保护期限内您免费授予淘宝及其关联公司、支付宝公司获得全球排他的许可使用权利及再授权给其他第三方使用并可以自身名义对第三方侵权行为取证及提起诉讼的权利。您同意淘宝及其关联公司、支付宝公司存储、使用、复制、修订、编辑、发布、展示、翻译、分发您的非个人信息或制作其派生作品,并以已知或日后开发的形式、媒体或技术将上述信息纳入其它作品内。

为方便您使用阿里平台、支付宝等其他相关服务,您授权淘宝将您在账户注册和使用淘宝平台服务过程中提供、形成的信息传递给阿里平台、支付宝等其他相关服务提供者,或从阿里平台、支付宝等其他相关服务提供者获取您在注册、使用相关服务期间提供、形成的信息。

 

六、 用户的违约及处理

 

6.1 违约认定

 

发生如下情形之一的,视为您违约:

(一)使用淘宝平台服务时违反有关法律法规规定的;

(二)违反本协议或本协议补充协议(即本协议第2.2条)约定的。

为适应电子商务发展和满足海量用户对高效优质服务的需求,您理解并同意,淘宝可在淘宝平台规则中约定违约认定的程序和标准。如:淘宝可依据您的用户数据与海量用户数据的关系来认定您是否构成违约;您有义务对您的数据异常现象进行充分举证和合理解释,否则将被认定为违约。

 

6.2 违约处理措施

 

【信息处理】您在淘宝平台上发布的信息构成违约的,淘宝可根据相应规则立即对相应信息进行删除、屏蔽处理或对您的商品进行下架、监管。

 

【行为限制】您在淘宝平台上实施的行为,或虽未在淘宝平台上实施但对淘宝平台及其用户产生影响的行为构成违约的,淘宝可依据相应规则对您执行账户扣分、限制参加营销活动、中止向您提供部分或全部服务、划扣违约金等处理措施。如您的行为构成根本违约的,淘宝可查封您的账户,终止向您提供服务。

 

【支付宝账户处理】当您违约的同时存在欺诈、售假、盗用他人账户等特定情形或您存在危及他人交易安全或账户安全风险时,淘宝会依照您行为的风险程度指示支付宝公司对您的支付宝账户采取取消收款、资金止付等强制措施。

 

【处理结果公示】淘宝可将对您上述违约行为处理措施信息以及其他经国家行政或司法机关生效法律文书确认的违法信息在淘宝平台上予以公示。

 

6.3赔偿责任

 

如您的行为使淘宝及/或其关联公司、支付宝公司遭受损失(包括自身的直接经济损失、商誉损失及对外支付的赔偿金、和解款、律师费、诉讼费等间接经济损失),您应赔偿淘宝及/或其关联公司、支付宝公司的上述全部损失。

如您的行为使淘宝及/或其关联公司、支付宝公司遭受第三人主张权利,淘宝及/或其关联公司、支付宝公司可在对第三人承担金钱给付等义务后就全部损失向您追偿。

如因您的行为使得第三人遭受损失或您怠于履行调处决定、淘宝及/或其关联公司出于社会公共利益保护或消费者权益保护目的,可指示支付宝公司自您的支付宝账户中划扣相应款项进行支付。如您的支付宝余额或保证金不足以支付相应款项的,您同意委托淘宝使用自有资金代您支付上述款项,您应当返还该部分费用并赔偿因此造成淘宝的全部损失。

您同意淘宝指示支付宝公司自您的支付宝账户中划扣相应款项支付上述赔偿款项。如您支付宝账户中的款项不足以支付上述赔偿款项的,淘宝及/或关联公司可直接抵减您在淘宝及/或其关联公司其它协议项下的权益,并可继续追偿。

 

6.4特别约定

 

【商业贿赂】如您向淘宝及/或其关联公司的雇员或顾问等提供实物、现金、现金等价物、劳务、旅游等价值明显超出正常商务洽谈范畴的利益,则可视为您存在商业贿赂行为。发生上述情形的,淘宝可立即终止与您的所有合作并向您收取违约金及/或赔偿金,该等金额以淘宝因您的贿赂行为而遭受的经济损失和商誉损失作为计算依据。

 

【关联处理】如您因严重违约导致淘宝终止本协议时,出于维护平台秩序及保护消费者权益的目的,淘宝及/或其关联公司可对与您在其他协议项下的合作采取中止甚或终止协议的措施,并以本协议第八条约定的方式通知您。

如淘宝与您签署的其他协议及淘宝及/或其关联公司、支付宝公司与您签署的协议中明确约定了对您在本协议项下合作进行关联处理的情形,则淘宝出于维护平台秩序及保护消费者权益的目的,可在收到指令时中止甚至终止协议,并以本协议第八条约定的方式通知您。

 

七、 协议的变更

 

淘宝可根据国家法律法规变化及维护交易秩序、保护消费者权益需要,不时修改本协议、补充协议,变更后的协议、补充协议(下称“变更事项”)将通过法定程序并以本协议第八条约定的方式通知您。

如您不同意变更事项,您有权于变更事项确定的生效日前联系淘宝反馈意见。如反馈意见得以采纳,淘宝将酌情调整变更事项。

如您对已生效的变更事项仍不同意的,您应当于变更事项确定的生效之日起停止使用淘宝平台服务,变更事项对您不产生效力;如您在变更事项生效后仍继续使用淘宝平台服务,则视为您同意已生效的变更事项。

 

八、 通知

 

8.1有效联系方式

您在注册成为淘宝平台用户,并接受淘宝平台服务时,您应该向淘宝提供真实有效的联系方式(包括您的电子邮件地址、联系电话、联系地址等),对于联系方式发生变更的,您有义务及时更新有关信息,并保持可被联系的状态。

您在注册淘宝平台用户时生成的用于登陆淘宝平台接收站内信、系统消息和阿里旺旺即时信息的会员账号(包括子账号),也作为您的有效联系方式。

淘宝将向您的上述联系方式的其中之一或其中若干向您送达各类通知,而此类通知的内容可能对您的权利义务产生重大的有利或不利影响,请您务必及时关注。

您有权通过您注册时填写的手机号码或者电子邮箱获取您感兴趣的商品广告信息、促销优惠等商业性信息;您如果不愿意接收此类信息,您有权通过淘宝提供的相应的退订功能进行退订。

 

8.2 通知的送达

淘宝通过上述联系方式向您发出通知,其中以电子的方式发出的书面通知,包括但不限于在淘宝平台公告,向您提供的联系电话发送手机短信,向您提供的电子邮件地址发送电子邮件,向您的账号发送旺旺信息、系统消息以及站内信信息,在发送成功后即视为送达;以纸质载体发出的书面通知,按照提供联系地址交邮后的第五个自然日即视为送达。

对于在淘宝平台上因交易活动引起的任何纠纷,您同意司法机关(包括但不限于人民法院)可以通过手机短信、电子邮件或阿里旺旺等现代通讯方式或邮寄方式向您送达法律文书(包括但不限于诉讼文书)。您指定接收法律文书的手机号码、电子邮箱或阿里旺旺账号等联系方式为您在淘宝平台注册、更新时提供的手机号码、电子邮箱联系方式以及在注册淘宝用户时生成阿里旺旺账号,司法机关向上述联系方式发出法律文书即视为送达。您指定的邮寄地址为您的法定联系地址或您提供的有效联系地址。

您同意司法机关可采取以上一种或多种送达方式向您达法律文书,司法机关采取多种方式向您送达法律文书,送达时间以上述送达方式中最先送达的为准。

您同意上述送达方式适用于各个司法程序阶段。如进入诉讼程序的,包括但不限于一审、二审、再审、执行以及督促程序等。

你应当保证所提供的联系方式是准确、有效的,并进行实时更新。如果因提供的联系方式不确切,或不及时告知变更后的联系方式,使法律文书无法送达或未及时送达,由您自行承担由此可能产生的法律后果。

 

九、 协议的终止

 

9.1 终止的情形

 

【用户发起的终止】您有权通过以下任一方式终止本协议:

(一)在满足淘宝网公示的账户注销条件时您通过网站自助服务注销您的账户的;

(二)变更事项生效前您停止使用并明示不愿接受变更事项的;

(三)您明示不愿继续使用淘宝平台服务,且符合淘宝网终止条件的。

 

【淘宝发起的终止】出现以下情况时,淘宝可以本协议第八条的所列的方式通知您终止本协议:

(一)您违反本协议约定,淘宝依据违约条款终止本协议的;

(二)您盗用他人账户、发布违禁信息、骗取他人财物、售假、扰乱市场秩序、采取不正当手段谋利等行为,淘宝依据淘宝平台规则对您的账户予以查封的;

(三)除上述情形外,因您多次违反淘宝平台规则相关规定且情节严重,淘宝依据淘宝平台规则对您的账户予以查封的;

(四)您的账户被淘宝依据本协议回收的;

(五)您在支付宝或阿里平台有欺诈、发布或销售假冒伪劣/侵权商品、侵犯他人合法权益或其他严重违法违约行为的;

(六)其它应当终止服务的情况。

 

9.2 协议终止后的处理

 

【用户信息披露】本协议终止后,除法律有明确规定外,淘宝无义务向您或您指定的第三方披露您账户中的任何信息。

 

【淘宝权利】本协议终止后,淘宝仍享有下列权利:

(一)继续保存您留存于淘宝平台的本协议第五条所列的各类信息;

(二)对于您过往的违约行为,淘宝仍可依据本协议向您追究违约责任。

 

【交易处理】本协议终止后,对于您在本协议存续期间产生的交易订单,淘宝可通知交易相对方并根据交易相对方的意愿决定是否关闭该等交易订单;如交易相对方要求继续履行的,则您应当就该等交易订单继续履行本协议及交易订单的约定,并承担因此产生的任何损失或增加的任何费用。

 

十、 法律适用、管辖与其他

 

【法律适用】本协议之订立、生效、解释、修订、补充、终止、执行与争议解决均适用中华人民共和国大陆地区法律;如法律无相关规定的,参照商业惯例及/或行业惯例。

 

【管辖】您因使用淘宝平台服务所产生及与淘宝平台服务有关的争议,由淘宝与您协商解决。协商不成时,任何一方均可向被告所在地有管辖权的人民法院提起诉讼。

 

【可分性】本协议任一条款被视为废止、无效或不可执行,该条应视为可分的且并不影响本协议其余条款的有效性及可执行性。
 

淘宝法律声明及隐私权政策

eBestMall 发表了文章 • 0 个评论 • 324 次浏览 • 2018-07-24 09:16 • 来自相关话题

法律声明及隐私权政策
最近更新日期:2018年06月14日
提示条款
您的信任对我们非常重要,我们深知个人信息对您的重要性,我们将按法律法规要求,采取相应安全保护措施,尽力保护您的个人信息安全可控。鉴此,淘宝网服务提供者(或简称“我们”)制定本《法律声明及隐私权政策》(下称“本政策 /本隐私权政策”)并提醒您:
本政策适用于淘宝网产品或服务。如我们关联公司(范围详见定义部分)的产品或服务中使用了淘宝网提供的产品或服务(例如直接使用淘宝账户登录)但未设独立法律声明及隐私权政策的,则本政策同样适用于该部分产品或服务。
    需要特别说明的是,本政策不适用于其他第三方向您提供的服务,也不适用于淘宝网中已另行独立设置法律声明及隐私权政策的产品或服务。例如淘宝网上的卖家依托淘宝网向您提供服务时,您向卖家提供的个人信息不适用本政策。
在使用淘宝网各项产品或服务前,请您务必仔细阅读并透彻理解本政策,在确认充分理解并同意后使用相关产品或服务。一旦您开始使用淘宝网各项产品或服务,即表示您已充分理解并同意本政策。如对本政策内容有任何疑问、意见或建议,您可通过淘宝网提供的各种联系方式(https://consumerservice.taobao.com/contact-us)与我们联系。
 
第一部分 定义
 
淘宝网:指淘宝网(域名为 taobao.com)网站及淘宝客户端。
淘宝网服务提供者:指淘宝网的网络及软件技术服务提供者浙江淘宝网络有限公司、淘宝(中国)软件有限公司。
关联公司:指阿里巴巴集团控股有限公司(Alibaba Group Holding Limited)最新上市公司年报(http://www.alibabagroup.com/cn/ir/secfilings)披露的淘宝网服务提供者的关联公司。
个人信息:指以电子或者其他方式记录的能够单独或者与其他信息结合识别特定自然人身份或者反映特定自然人活动情况的各种信息。
个人敏感信息:包括身份证件号码、个人生物识别信息、银行账号、财产信息、行踪轨迹、交易信息、14岁以下(含)儿童的个人信息等。
个人信息删除:指在实现日常业务功能所涉及的系统中去除个人信息的行为,使其保持不可被检索、访问的状态。
 
第二部分 法律声明
 
权利归属
 
除非淘宝网另行声明,淘宝网内的所有产品、技术、软件、程序、数据及其他信息(包括文字、图标、图片、照片、音频、视频、图表、色彩组合、版面设计等)的所有权利(包括版权、商标权、专利权、商业秘密及其他相关权利)均归淘宝网服务提供者及/或其关联公司所有。未经淘宝网服务提供者及/或其关联公司许可,任何人不得以包括通过机器人、蜘蛛等程序或设备监视、复制、传播、展示、镜像、上载、下载等方式擅自使用淘宝网内的任何内容。
淘宝网的“淘宝”、“Taobao”等文字及/或标识,以及淘宝网的其他标识、徽记、产品和服务名称均为淘宝网服务提供者及/或其关联公司在中国和其他国家的商标,如有宣传、展示等任何使用需要,您必须取得淘宝网服务提供者及/或其关联公司事先书面授权。
 
责任限制
 
鉴于淘宝网提供的信息发布服务属于电子公告牌(BBS)性质,淘宝网上的店铺、商品信息(包括但不限于店铺名称、公司名称、 联系人及联络信息、产品的描述和说明、相关图片、视频等)由用户自行提供并上传,由用户对其提供并上传的信息承担相应法律责任。淘宝网服务提供者对此另有约定的,将在相关的协议或其他法律文本中与您进行明确。
淘宝网转载的作品(包括论坛内容)出于传递更多信息之目的,并不意味我们赞同其观点或已经证实其内容的真实性。
 
知识产权保护
 
我们尊重知识产权,反对并打击侵犯知识产权的行为。知识产权权利人若认为淘宝网内容(包括但不限于淘宝网用户发布的商品信息)侵犯其合法权益的,可以通过阿里巴巴知识产权保护平台(https://ipp.alibabagroup.com/)进行投诉,我们将在收到知识产权权利人合格通知后依据相应的法律法规以及平台规则及时处理。
 
第三部分 隐私权政策
 
本隐私权政策部分将帮助您了解以下内容:
1、我们如何收集和使用您的个人信息
2、我们如何使用 Cookie 和同类技术
3、我们如何共享、转让、公开披露您的个人信息
4、我们如何保护您的个人信息
5、您如何管理您的个人信息
6、我们如何处理未成年人的个人信息
7、您的个人信息如何在全球范围转移
8、本隐私权政策如何更新
9、如何联系我们
 
一、我们如何收集和使用您的信息
      我们会出于本政策所述的以下目的,收集和使用您的个人信息:
(一)帮助您成为我们的会员
为成为我们的会员,以便我们为您提供会员服务,您需要提供手机号码、电子邮箱地址,并创建用户名和密码。如果您仅需使用浏览、搜索等基本服务,您不需要注册成为我们的会员及提供上述信息。
      在注册会员过程中,如果您提供以下额外信息补全个人资料,将有助于我们给您提供如会员生日特权等更个性化的会员服务:您的真实姓名、性别、出生年月日、居住地、您本人的真实头像。但如果您不提供这些信息,将会影响到您使用个性化的会员服务,但不会影响使用淘宝网产品或服务的基本浏览、搜索、购买功能。
      在您主动注销账号时,我们将根据适用法律法规的要求尽快使其匿名或删除您的个人信息。
(二)为您展示和推送商品或服务
为改善我们的产品或服务、向您提供个性化的信息搜索及交易服务,我们会根据您的浏览及搜索记录、设备信息、位置信息、订单信息,提取您的浏览、搜索偏好、行为习惯、位置信息等特征,基于特征标签进行间接人群画像并展示、推送信息。
如果您不想接受我们给您发送的商业广告,您可随时通过相应产品退订功能取消。
(三)向您提供商品或服务
1、您向我们提供的信息
为便于向您交付商品或服务,您需提供收货人姓名、收货地址、邮政编码、收货人联系电话。如果我们委托第三方向您交付时,我们会在征得您同意后将上述信息共享给第三方。如果您拒绝提供此类信息,我们将无法完成相关交付服务。
      为完成交易,您可能需要提供支付宝账号并选择付款方式,以便我们了解您的支付状态。
您可以通过淘宝网为其他人订购商品或服务,您需要提供该实际订购人的前述个人信息。向淘宝网提供该实际订购人的前述个人信息之前,您需确保您已经取得其授权同意。
2、我们在您使用服务过程中收集的信息
      为向您提供更契合您需求的页面展示和搜索结果、了解产品适配性、识别账号异常状态,我们会收集关于您使用的服务以及使用方式的信息并将这些信息进行关联,这些信息包括:
    设备信息:我们会根据您在软件安装及使用中授予的具体权限,接收并记录您所使用的设备相关信息(例如设备型号、操作系统版本、设备设置、唯一设备标识符等软硬件特征信息)、设备所在位置相关信息(例如IP 地址、GPS位置以及能够提供相关信息的WLAN接入点、蓝牙和基站等传感器信息)。
      日志信息:当您使用我们的网站或客户端提供的产品或服务时,我们会自动收集您对我们服务的详细使用情况,作为有关网络日志保存。例如您的搜索查询内容、IP地址、浏览器的类型、电信运营商、使用的语言、访问日期和时间及您访问的网页记录等。
请注意,单独的设备信息、日志信息等是无法识别特定自然人身份的信息。如果我们将这类非个人信息与其他信息结合用于识别特定自然人身份,或者将其与个人信息结合使用,则在结合使用期间,这类非个人信息将被视为个人信息,除取得您授权或法律法规另有规定外,我们会将该类个人信息做匿名化、去标识化处理。
为展示您账户的订单信息,我们会收集您在使用我们服务过程中产生的订单信息用于向您展示及便于您对订单进行管理。
当您与我们联系时,我们可能会保存您的通信/通话记录和内容或您留下的联系方式等信息,以便与您联系或帮助您解决问题,或记录相关问题的处理方案及结果。
3、我们通过间接获得方式收集到的您的个人信息
为确认交易状态及为您提供售后与争议解决服务,我们会通过您基于交易所选择的交易对象、支付机构、物流公司等收集与交易进度相关的您的交易、支付、物流信息,或将您的交易信息共享给上述服务提供者。
您可通过淘宝账号在我们提供的链接入口使用我们关联公司提供的产品或服务,为便于我们基于关联账号共同向您提供一站式服务并便于您统一进行管理,我们在淘宝网集中展示您的信息或推荐您感兴趣的信息,包括来自天猫、天猫国际、聚划算、飞猪、阿里通信、阿里云、菜鸟、饿了么、淘票票、口碑、阿里体育、旺彩、阿里云、机票火车票、旅行工具、蚂蚁花呗、借呗、阿里健康的信息。您可以通过淘宝首页、“必备工具”、“添加卡片”等功能发现、使用上述服务。
当您通过我们产品或服务使用上述服务时,您授权我们根据实际业务及合作需要从我们关联公司处接收、汇总、分析我们确认其来源合法或您授权同意其向我们提供的您的个人信息或交易信息。
如您拒绝提供上述信息或拒绝授权,可能无法使用我们关联公司的相应产品或服务,或者无法展示相关信息,但不影响使用淘宝网浏览、搜索、交易等核心服务。
(四)为您提供安全保障
请注意,为确保会员身份真实性、向您提供更好的安全保障,您可以向我们提供身份证、军官证、护照、驾驶证、社保卡、居住证等身份信息、面部特征等生物识别信息、芝麻信用等个人敏感信息完成实名认证。如您拒绝提供上述信息,可能无法使用账户管理、创建店铺、出售商品、继续可能存在风险的交易等服务,但不会影响您使用浏览、搜索等服务。
为提高您使用我们及我们关联公司、合作伙伴提供服务的安全性,保护您或其他用户或公众的人身财产安全免遭侵害,更好地预防钓鱼网站、欺诈、网络漏洞、计算机病毒、网络攻击、网络侵入等安全风险,更准确地识别违反法律法规或淘宝网相关协议规则的情况,我们可能使用或整合您的会员信息、交易信息、设备信息、有关网络日志以及我们关联公司、合作伙伴取得您授权或依据法律共享的信息,来综合判断您账户及交易风险、进行身份验证、检测及防范安全事件,并依法采取必要的记录、审计、分析、处置措施。
(五)其他用途
我们将信息用于本政策未载明的其他用途,或者将基于特定目的收集而来的信息用于其他目的时,会事先征求您的同意。
(六)征得授权同意的例外
根据相关法律法规规定,以下情形中收集您的个人信息无需征得您的授权同意:
1、与国家安全、国防安全有关的;
2、与公共安全、公共卫生、重大公共利益有关的;
3、与犯罪侦查、起诉、审判和判决执行等有关的;
4、出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难得到您本人同意的;
5、所收集的个人信息是您自行向社会公众公开的;
6、从合法公开披露的信息中收集个人信息的,如合法的新闻报道、政府信息公开等渠道;
7、根据您的要求签订合同所必需的;
8、用于维护所提供的产品或服务的安全稳定运行所必需的,例如发现、处置产品或服务的故障;
9、为合法的新闻报道所必需的;
10、学术研究机构基于公共利益开展统计或学术研究所必要,且对外提供学术研究或描述的结果时,对结果中所包含的个人信息进行去标识化处理的;
11、法律法规规定的其他情形。
 
如我们停止运营淘宝网产品或服务,我们将及时停止继续收集您个人信息的活动,将停止运营的通知以逐一送达或公告的形式通知您,对所持有的个人信息进行删除或匿名化处理。
 
二、我们如何使用 Cookie 和同类技术
(一)Cookie
为确保网站正常运转、为您获得更轻松的访问体验、向您推荐您可能感兴趣的内容,我们会在您的计算机或移动设备上存储名为 Cookie 的小数据文件。Cookie 通常包含标识符、站点名称以及一些号码和字符。借助于 Cookie,网站能够存储您的偏好或购物篮内的商品等数据。
您可根据自己的偏好管理或删除 Cookie。有关详情,请参见 AboutCookies.org。您可以清除计算机上保存的所有 Cookie,大部分网络浏览器都设有阻止 Cookie 的功能。但如果您这么做,则需要在每一次访问我们的网站时更改用户设置。如需详细了解如何更改浏览器设置,请访问您使用的浏览器的相关设置页面。
(二)网站信标和像素标签
除 Cookie 外,我们还会在网站上使用网站信标和像素标签等其他同类技术。例如,我们向您发送的电子邮件可能含有链接至我们网站内容的地址链接,如果您点击该链接,我们则会跟踪此次点击,帮助我们了解您的产品或服务偏好以便于我们主动改善客户服务体验。网站信标通常是一种嵌入到网站或电子邮件中的透明图像。借助于电子邮件中的像素标签,我们能够获知电子邮件是否被打开。如果您不希望自己的活动以这种方式被追踪,则可以随时从我们的寄信名单中退订。
 
三、我们如何共享、转让、公开披露您的个人信息
(一)共享
    我们不会与淘宝网服务提供者以外的公司、组织和个人共享您的个人信息,但以下情况除外:
1、在获取明确同意的情况下共享:获得您的明确同意后,我们会与其他方共享您的个人信息。
2、在法定情形下的共享:我们可能会根据法律法规规定、诉讼争议解决需要,或按行政、司法机关依法提出的要求,对外共享您的个人信息。
3、与第三方服务商共享:当您在淘宝网购买商品或服务时,为向您提供第三方物流及安装等服务,我们必须与菜鸟等第三方服务商且菜鸟等第三方服务商必须与
4、与关联公司间共享:为便于我们基于关联账号共同向您提供服务,推荐您可能感兴趣的信息或保护淘宝网关联公司或其他用户或公众的人身财产安全免遭侵害,您的个人信息可能会与我们的关联公司共享。我们只会共享必要的个人信息(如为便于您使用淘宝账号使用我们关联公司产品或服务,我们会向关联公司共享您必要的账户信息),如果我们共享您的个人敏感信息或关联公司改变个人信息的使用及处理目的,将再次征求您的授权同意。
5、与授权合作伙伴共享:仅为实现本隐私权政策中声明的目的,我们的某些服务将由我们和授权合作伙伴共同提供。我们可能会与合作伙伴共享您的某些个人信息,以提供更好的客户服务和用户体验。例如,在您上网购买我们的产品时,我们必须与物流服务提供商共享您的个人信息才能安排送货,或者安排合作伙伴提供服务。我们仅会出于合法、正当、必要、特定、明确的目的共享您的个人信息,并且只会共享提供服务所必要的个人信息。我们的合作伙伴无权将共享的个人信息用于与产品或服务无关的其他用途。
目前,我们的授权合作伙伴包括以下类型:
(1)广告、分析服务类的授权合作伙伴。除非得到您的许可,否则我们不会将您的个人身份信息(指可以识别您身份的信息,例如姓名或电子邮箱,通过这些信息可以联系到您或识别您的身份)与提供广告、分析服务的合作伙伴共享。我们会向这些合作伙伴提供有关其广告覆盖面和有效性的信息,而不会提供您的个人身份信息,或者我们将这些信息进行汇总,以便它不会识别您个人。例如,只有在广告主同意遵守我们的广告发布准则后,我们才可能会告诉广告主他们广告的效果如何,或者有多少人看了他们广告或在看到广告后安装了应用,或者向这些合作伙伴提供不能识别个人身份的统计信息(例如“男性,25-29岁,位于北京”),帮助他们了解其受众或顾客。
(2)供应商、服务提供商和其他合作伙伴。我们将信息发送给支持我们业务的供应商、服务提供商和其他合作伙伴,这些支持包括提供技术基础设施服务、分析我们服务的使用方式、衡量广告和服务的有效性、提供客户服务、支付便利或进行学术研究和调查。
      对我们与之共享个人信息的公司、组织和个人,我们会与其签署严格的数据保护协定,要求他们按照我们的说明、本隐私权政策以及其他任何相关的保密和安全措施来处理个人信息。
(二)转让
我们不会将您的个人信息转让给任何公司、组织和个人,但以下情况除外:
1、在获取明确同意的情况下转让:获得您的明确同意后,我们会向其他方转让您的个人信息;
2、在淘宝网服务提供者发生合并、收购或破产清算情形,或其他涉及合并、收购或破产清算情形时,如涉及到个人信息转让,我们会要求新的持有您个人信息的公司、组织继续受本政策的约束,否则我们将要求该公司、组织和个人重新向您征求授权同意。
(三)公开披露
我们仅会在以下情况下,公开披露您的个人信息:
1、获得您明确同意或基于您的主动选择,我们可能会公开披露您的个人信息;
2、如果我们确定您出现违反法律法规或严重违反淘宝网相关协议规则的情况,或为保护淘宝网及其关联公司用户或公众的人身财产安全免遭侵害,我们可能依据法律法规或淘宝网相关协议规则征得您同意的情况下披露关于您的个人信息,包括相关违规行为以及淘宝网已对您采取的措施。例如,若您销售假货而严重违反淘宝规则,我们可能会公开披露您的店铺主体信息与处罚情况。
    (四)共享、转让、公开披露个人信息时事先征得授权同意的例外
以下情形中,共享、转让、公开披露您的个人信息无需事先征得您的授权同意:
1、与国家安全、国防安全有关的;
2、与公共安全、公共卫生、重大公共利益有关的;
3、与犯罪侦查、起诉、审判和判决执行等有关的;
4、出于维护您或其他个人的生命、财产等重大合法权益但又很难得到本人同意的;
5、您自行向社会公众公开的个人信息;
6、从合法公开披露的信息中收集个人信息的,如合法的新闻报道、政府信息公开等渠道。
根据法律规定,共享、转让经去标识化处理的个人信息,且确保数据接收方无法复原并重新识别个人信息主体的,不属于个人信息的对外共享、转让及公开披露行为,对此类数据的保存及处理将无需另行向您通知并征得您的同意。
 
四、我们如何保护您的个人信息安全
(一)我们已采取符合业界标准、合理可行的安全防护措施保护您提供的个人信息安全,防止个人信息遭到未经授权访问、公开披露、使用、修改、损坏或丢失。例如,在您的浏览器与服务器之间交换数据(如信用卡信息)时受 SSL(Secure Socket Layer)协议加密保护;我们同时对淘宝网网站提供HTTPS(Hyper Text Transfer Protocol over Secure Socket Layer)协议安全浏览方式;我们会使用加密技术提高个人信息的安全性;我们会使用受信赖的保护机制防止个人信息遭到恶意攻击;我们会部署访问控制机制,尽力确保只有授权人员才可访问个人信息;以及我们会举办安全和隐私保护培训课程,加强员工对于保护个人信息重要性的认识。
(二)我们有行业先进的以数据为核心,围绕数据生命周期进行的数据安全管理体系,从组织建设、制度设计、人员管理、产品技术等方面多维度提升整个系统的安全性。目前,我们的重要信息系统已经通过ISO27001等认证。
(三)我们只会在达成本政策所述目的所需的期限内或法律要求的期限内保留您的个人信息,除非延长保留期征得您的同意或受到法律的允许。
(四)互联网并非绝对安全的环境,我们强烈建议您不要使用非淘宝网推荐的通信方式发送个人信息。您可以通过我们的服务建立联系和相互分享。当您通过我们的服务创建交流、交易或分享时,您可以自主选择沟通、交易或分享的对象,作为能够看到您的交易内容、联络方式、交流信息或分享内容等相关信息的第三方。
在使用淘宝网服务进行网上交易时,您不可避免地要向交易对方或潜在的交易对方披露自己的个人信息,如联络方式或联系地址。请您妥善保护自己的个人信息,仅在必要的情形下向他人提供。如您发现自己的个人信息尤其是您的账户或密码发生泄露,请您立即联络淘宝网客服,以便我们根据您的申请采取相应措施。
请注意,您在使用我们服务时自愿共享甚至公开分享的信息,可能会涉及您或他人的个人信息甚至个人敏感信息,如您在评价时选择上传包含个人信息的图片。请您更加谨慎地考虑,是否在使用我们的服务时共享甚至公开分享相关信息。
请使用复杂密码,协助我们保证您的账号安全。我们将尽力保障您发送给我们的任何信息的安全性。如果我们的物理、技术或管理防护设施遭到破坏,导致信息被非授权访问、公开披露、篡改或毁坏,导致您的合法权益受损,我们将承担相应的法律责任。
(五)我们将不定期更新并公开安全风险、个人信息安全影响评估报告等有关内容,您可通过淘宝网公告方式获得。
(六)在不幸发生个人信息安全事件后,我们将按照法律法规的要求向您告知:安全事件的基本情况和可能的影响、我们已采取或将要采取的处置措施、您可自主防范和降低风险的建议、对您的补救措施等。事件相关情况我们将以邮件、信函、电话、推送通知等方式告知您,难以逐一告知个人信息主体时,我们会采取合理、有效的方式发布公告。
同时,我们还将按照监管部门要求,上报个人信息安全事件的处置情况。
 
五、您如何管理您的个人信息
您可以通过以下方式访问及管理您的个人信息:
(一)访问您的个人信息
您有权访问您的个人信息,法律法规规定的例外情况除外。您可以通过以下方式自行访问您的个人信息:
账户信息——如果您希望访问或编辑您的账户中的个人基本资料信息和支付信息、更改您的密码、添加安全信息或关闭您的账户等,您可以通过登录账号通过“账号管理”执行此类操作。
搜索信息——您可以登录账号通过“我的足迹”访问或清除您的搜索历史记录。
订单信息:您可以在淘宝网中查阅或清除您的订单记录、交易记录等。
如果您无法通过上述路径访问该等个人信息,您可以随时通过淘宝网客服与我们取得联系。我们将在15天内回复您的访问请求。
对于您在使用我们的产品或服务过程中产生的其他个人信息,我们将根据本条“(七)响应您的上述请求”中的相关安排向您提供。
(二)更正或补充您的个人信息
当您发现我们处理的关于您的个人信息有错误时,您有权要求我们做出更正或补充。您可以通过“(一)访问您的个人信息”中列明的方式提出更正或补充申请。
(三)删除您的个人信息
您可以通过“(一)访问您的个人信息”中列明的方式删除您的部分个人信息。
在以下情形中,您可以向我们提出删除个人信息的请求:
1、如果我们处理个人信息的行为违反法律法规;
2、如果我们收集、使用您的个人信息,却未征得您的明确同意;
3、如果我们处理个人信息的行为严重违反了与您的约定;
4、如果您不再使用我们的产品或服务,或您主动注销了账号;
5、如果我们永久不再为您提供产品或服务。
若我们决定响应您的删除请求,我们还将同时尽可能通知从我们处获得您的个人信息的主体,要求其及时删除,除非法律法规另有规定,或这些主体获得您的独立授权。
当您从我们的服务中删除信息后,我们可能不会立即从备份系统中删除相应的信息,但会在备份更新时删除这些信息。
(四)改变您授权同意的范围
每个业务功能需要一些基本的个人信息才能得以完成(见本隐私权政策“第三部分第一条”)。除此之外,对于额外个人信息的收集和使用,您可以在我的淘宝-账号管理中设置或与淘宝网客服联系给予或收回您的授权同意(例如,您可以在手机淘宝APP“我的淘宝-设置-隐私”中收回您同意其他用户通过手机号码找到您的授权)。
当您收回同意后,我们将不再处理相应的个人信息。但您收回同意的决定,不会影响此前基于您的授权而开展的个人信息处理。
(五)个人信息主体注销账户
您可以自行在“注销账户”页面(例如,手机淘宝APP“我的淘宝-设置-账户与安全-注销账户”)提交账户注销申请。
在您主动注销账户之后,我们将停止为您提供产品或服务,根据适用法律的要求删除您的个人信息,或使其匿名化处理。
(六)约束信息系统自动决策
在某些业务功能中,我们可能仅依据信息系统、算法等在内的非人工自动决策机制做出决定。如果这些决定显著影响您的合法权益,您有权要求我们做出解释,我们也将在不侵害淘宝网商业秘密或其他用户权益、社会公共利益的前提下提供申诉方法。
(七)响应您的上述请求
为保障安全,您可能需要提供书面请求,或以其他方式证明您的身份。我们可能会先要求您验证自己的身份,然后再处理您的请求。
我们将在15天内做出答复。如您不满意,还可以通过淘宝网客服发起投诉。
对于您合理的请求,我们原则上不收取费用,但对多次重复、超出合理限度的请求,我们将视情收取一定成本费用。对于那些无端重复、需要过多技术手段(例如,需要开发新系统或从根本上改变现行惯例)、给他人合法权益带来风险或者非常不切实际的请求,我们可能会予以拒绝。
在以下情形中,按照法律法规要求,我们将无法响应您的请求:
1、与国家安全、国防安全有关的;
2、与公共安全、公共卫生、重大公共利益有关的;
3、与犯罪侦查、起诉、审判和执行判决等有关的;
4、有充分证据表明个人信息主体存在主观恶意或滥用权利的;
5、响应您的请求将导致您或其他个人、组织的合法权益受到严重损害的;
6、涉及商业秘密的。
 
六、我们如何处理未成年人的个人信息
如果没有父母或监护人的同意,未成年人不得创建自己的用户账户。如您为未成年人的,建议您请您的父母或监护人仔细阅读本隐私权政策,并在征得您的父母或监护人同意的前提下使用我们的服务或向我们提供信息。
对于经父母或监护人同意使用我们的产品或服务而收集未成年人个人信息的情况,我们只会在法律法规允许、父母或监护人明确同意或者保护未成年人所必要的情况下使用、共享、转让或披露此信息。
 
七、您的个人信息如何在全球范围转移
我们在中华人民共和国境内运营中收集和产生的个人信息,存储在中国境内,以下情形除外:
1、法律法规有明确规定;
2、获得您的明确授权;
3、您通过互联网进行跨境交易等个人主动行为。
针对以上情形,我们会确保依据本隐私权政策对您的个人信息提供足够的保护。
 
八、本隐私权政策如何更新
我们的隐私权政策可能变更。
未经您明确同意,我们不会限制您按照本隐私权政策所应享有的权利。我们会在专门页面(https://rule.taobao.com/search ... t%3D1)上发布对隐私权政策所做的任何变更。
对于重大变更,我们还会提供更为显著的通知(包括我们会通过淘宝网公示的方式进行通知甚至向您提供弹窗提示)。
本政策所指的重大变更包括但不限于:
1、我们的服务模式发生重大变化。如处理个人信息的目的、处理的个人信息类型、个人信息的使用方式等;
2、我们在控制权等方面发生重大变化。如并购重组等引起的所有者变更等;
3、个人信息共享、转让或公开披露的主要对象发生变化;
4、您参与个人信息处理方面的权利及其行使方式发生重大变化;
5、我们负责处理个人信息安全的责任部门、联络方式及投诉渠道发生变化时;
6、个人信息安全影响评估报告表明存在高风险时。
我们还会将本隐私权政策的旧版本在淘宝网专门页面(https://rule.taobao.com/search ... t%3D1)存档,供您查阅。
 
九、如何联系我们
您可以通过以下方式与我们联系,我们将在15天内回复您的请求:
1、如对本政策内容有任何疑问、意见或建议,您可通过淘宝网客服及淘宝网服务中心(https://consumerservice.taobao.com)在线客服与我们联系;
2、如发现个人信息可能被泄露,您可以通过阿里110(https://110.alibaba.com/police ... pTPpp)投诉举报;
3、我们还设立了个人信息保护专职部门,您可以通过pipwg@service.alibaba.com与其联系。
如果您对我们的回复不满意,特别是您认为我们的个人信息处理行为损害了您的合法权益,您还可以通过向被告住所地有管辖权的法院提起诉讼来寻求解决方案。 查看全部

法律声明及隐私权政策
最近更新日期:2018年06月14日
提示条款
您的信任对我们非常重要,我们深知个人信息对您的重要性,我们将按法律法规要求,采取相应安全保护措施,尽力保护您的个人信息安全可控。鉴此,淘宝网服务提供者(或简称“我们”)制定本《法律声明及隐私权政策》(下称“本政策 /本隐私权政策”)并提醒您:
本政策适用于淘宝网产品或服务。如我们关联公司(范围详见定义部分)的产品或服务中使用了淘宝网提供的产品或服务(例如直接使用淘宝账户登录)但未设独立法律声明及隐私权政策的,则本政策同样适用于该部分产品或服务。
    需要特别说明的是,本政策不适用于其他第三方向您提供的服务,也不适用于淘宝网中已另行独立设置法律声明及隐私权政策的产品或服务。例如淘宝网上的卖家依托淘宝网向您提供服务时,您向卖家提供的个人信息不适用本政策。
在使用淘宝网各项产品或服务前,请您务必仔细阅读并透彻理解本政策,在确认充分理解并同意后使用相关产品或服务。一旦您开始使用淘宝网各项产品或服务,即表示您已充分理解并同意本政策。如对本政策内容有任何疑问、意见或建议,您可通过淘宝网提供的各种联系方式(https://consumerservice.taobao.com/contact-us)与我们联系。
 
第一部分 定义
 
淘宝网:指淘宝网(域名为 taobao.com)网站及淘宝客户端。
淘宝网服务提供者:指淘宝网的网络及软件技术服务提供者浙江淘宝网络有限公司、淘宝(中国)软件有限公司。
关联公司:指阿里巴巴集团控股有限公司(Alibaba Group Holding Limited)最新上市公司年报(http://www.alibabagroup.com/cn/ir/secfilings)披露的淘宝网服务提供者的关联公司。
个人信息:指以电子或者其他方式记录的能够单独或者与其他信息结合识别特定自然人身份或者反映特定自然人活动情况的各种信息。
个人敏感信息:包括身份证件号码、个人生物识别信息、银行账号、财产信息、行踪轨迹、交易信息、14岁以下(含)儿童的个人信息等。
个人信息删除:指在实现日常业务功能所涉及的系统中去除个人信息的行为,使其保持不可被检索、访问的状态。
 
第二部分 法律声明
 
权利归属
 
除非淘宝网另行声明,淘宝网内的所有产品、技术、软件、程序、数据及其他信息(包括文字、图标、图片、照片、音频、视频、图表、色彩组合、版面设计等)的所有权利(包括版权、商标权、专利权、商业秘密及其他相关权利)均归淘宝网服务提供者及/或其关联公司所有。未经淘宝网服务提供者及/或其关联公司许可,任何人不得以包括通过机器人、蜘蛛等程序或设备监视、复制、传播、展示、镜像、上载、下载等方式擅自使用淘宝网内的任何内容。
淘宝网的“淘宝”、“Taobao”等文字及/或标识,以及淘宝网的其他标识、徽记、产品和服务名称均为淘宝网服务提供者及/或其关联公司在中国和其他国家的商标,如有宣传、展示等任何使用需要,您必须取得淘宝网服务提供者及/或其关联公司事先书面授权。
 
责任限制
 
鉴于淘宝网提供的信息发布服务属于电子公告牌(BBS)性质,淘宝网上的店铺、商品信息(包括但不限于店铺名称、公司名称、 联系人及联络信息、产品的描述和说明、相关图片、视频等)由用户自行提供并上传,由用户对其提供并上传的信息承担相应法律责任。淘宝网服务提供者对此另有约定的,将在相关的协议或其他法律文本中与您进行明确。
淘宝网转载的作品(包括论坛内容)出于传递更多信息之目的,并不意味我们赞同其观点或已经证实其内容的真实性。
 
知识产权保护
 
我们尊重知识产权,反对并打击侵犯知识产权的行为。知识产权权利人若认为淘宝网内容(包括但不限于淘宝网用户发布的商品信息)侵犯其合法权益的,可以通过阿里巴巴知识产权保护平台(https://ipp.alibabagroup.com/)进行投诉,我们将在收到知识产权权利人合格通知后依据相应的法律法规以及平台规则及时处理。
 
第三部分 隐私权政策
 
本隐私权政策部分将帮助您了解以下内容:
1、我们如何收集和使用您的个人信息
2、我们如何使用 Cookie 和同类技术
3、我们如何共享、转让、公开披露您的个人信息
4、我们如何保护您的个人信息
5、您如何管理您的个人信息
6、我们如何处理未成年人的个人信息
7、您的个人信息如何在全球范围转移
8、本隐私权政策如何更新
9、如何联系我们
 
一、我们如何收集和使用您的信息
      我们会出于本政策所述的以下目的,收集和使用您的个人信息:
(一)帮助您成为我们的会员
为成为我们的会员,以便我们为您提供会员服务,您需要提供手机号码、电子邮箱地址,并创建用户名和密码。如果您仅需使用浏览、搜索等基本服务,您不需要注册成为我们的会员及提供上述信息。
      在注册会员过程中,如果您提供以下额外信息补全个人资料,将有助于我们给您提供如会员生日特权等更个性化的会员服务:您的真实姓名、性别、出生年月日、居住地、您本人的真实头像。但如果您不提供这些信息,将会影响到您使用个性化的会员服务,但不会影响使用淘宝网产品或服务的基本浏览、搜索、购买功能。
      在您主动注销账号时,我们将根据适用法律法规的要求尽快使其匿名或删除您的个人信息。
(二)为您展示和推送商品或服务
为改善我们的产品或服务、向您提供个性化的信息搜索及交易服务,我们会根据您的浏览及搜索记录、设备信息、位置信息、订单信息,提取您的浏览、搜索偏好、行为习惯、位置信息等特征,基于特征标签进行间接人群画像并展示、推送信息。
如果您不想接受我们给您发送的商业广告,您可随时通过相应产品退订功能取消。
(三)向您提供商品或服务
1、您向我们提供的信息
为便于向您交付商品或服务,您需提供收货人姓名、收货地址、邮政编码、收货人联系电话。如果我们委托第三方向您交付时,我们会在征得您同意后将上述信息共享给第三方。如果您拒绝提供此类信息,我们将无法完成相关交付服务。
      为完成交易,您可能需要提供支付宝账号并选择付款方式,以便我们了解您的支付状态。
您可以通过淘宝网为其他人订购商品或服务,您需要提供该实际订购人的前述个人信息。向淘宝网提供该实际订购人的前述个人信息之前,您需确保您已经取得其授权同意。
2、我们在您使用服务过程中收集的信息
      为向您提供更契合您需求的页面展示和搜索结果、了解产品适配性、识别账号异常状态,我们会收集关于您使用的服务以及使用方式的信息并将这些信息进行关联,这些信息包括:
    设备信息:我们会根据您在软件安装及使用中授予的具体权限,接收并记录您所使用的设备相关信息(例如设备型号、操作系统版本、设备设置、唯一设备标识符等软硬件特征信息)、设备所在位置相关信息(例如IP 地址、GPS位置以及能够提供相关信息的WLAN接入点、蓝牙和基站等传感器信息)。
      日志信息:当您使用我们的网站或客户端提供的产品或服务时,我们会自动收集您对我们服务的详细使用情况,作为有关网络日志保存。例如您的搜索查询内容、IP地址、浏览器的类型、电信运营商、使用的语言、访问日期和时间及您访问的网页记录等。
请注意,单独的设备信息、日志信息等是无法识别特定自然人身份的信息。如果我们将这类非个人信息与其他信息结合用于识别特定自然人身份,或者将其与个人信息结合使用,则在结合使用期间,这类非个人信息将被视为个人信息,除取得您授权或法律法规另有规定外,我们会将该类个人信息做匿名化、去标识化处理。
为展示您账户的订单信息,我们会收集您在使用我们服务过程中产生的订单信息用于向您展示及便于您对订单进行管理。
当您与我们联系时,我们可能会保存您的通信/通话记录和内容或您留下的联系方式等信息,以便与您联系或帮助您解决问题,或记录相关问题的处理方案及结果。
3、我们通过间接获得方式收集到的您的个人信息
为确认交易状态及为您提供售后与争议解决服务,我们会通过您基于交易所选择的交易对象、支付机构、物流公司等收集与交易进度相关的您的交易、支付、物流信息,或将您的交易信息共享给上述服务提供者。
您可通过淘宝账号在我们提供的链接入口使用我们关联公司提供的产品或服务,为便于我们基于关联账号共同向您提供一站式服务并便于您统一进行管理,我们在淘宝网集中展示您的信息或推荐您感兴趣的信息,包括来自天猫、天猫国际、聚划算、飞猪、阿里通信、阿里云、菜鸟、饿了么、淘票票、口碑、阿里体育、旺彩、阿里云、机票火车票、旅行工具、蚂蚁花呗、借呗、阿里健康的信息。您可以通过淘宝首页、“必备工具”、“添加卡片”等功能发现、使用上述服务。
当您通过我们产品或服务使用上述服务时,您授权我们根据实际业务及合作需要从我们关联公司处接收、汇总、分析我们确认其来源合法或您授权同意其向我们提供的您的个人信息或交易信息。
如您拒绝提供上述信息或拒绝授权,可能无法使用我们关联公司的相应产品或服务,或者无法展示相关信息,但不影响使用淘宝网浏览、搜索、交易等核心服务。
(四)为您提供安全保障
请注意,为确保会员身份真实性、向您提供更好的安全保障,您可以向我们提供身份证、军官证、护照、驾驶证、社保卡、居住证等身份信息、面部特征等生物识别信息、芝麻信用等个人敏感信息完成实名认证。如您拒绝提供上述信息,可能无法使用账户管理、创建店铺、出售商品、继续可能存在风险的交易等服务,但不会影响您使用浏览、搜索等服务。
为提高您使用我们及我们关联公司、合作伙伴提供服务的安全性,保护您或其他用户或公众的人身财产安全免遭侵害,更好地预防钓鱼网站、欺诈、网络漏洞、计算机病毒、网络攻击、网络侵入等安全风险,更准确地识别违反法律法规或淘宝网相关协议规则的情况,我们可能使用或整合您的会员信息、交易信息、设备信息、有关网络日志以及我们关联公司、合作伙伴取得您授权或依据法律共享的信息,来综合判断您账户及交易风险、进行身份验证、检测及防范安全事件,并依法采取必要的记录、审计、分析、处置措施。
(五)其他用途
我们将信息用于本政策未载明的其他用途,或者将基于特定目的收集而来的信息用于其他目的时,会事先征求您的同意。
(六)征得授权同意的例外
根据相关法律法规规定,以下情形中收集您的个人信息无需征得您的授权同意:
1、与国家安全、国防安全有关的;
2、与公共安全、公共卫生、重大公共利益有关的;
3、与犯罪侦查、起诉、审判和判决执行等有关的;
4、出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难得到您本人同意的;
5、所收集的个人信息是您自行向社会公众公开的;
6、从合法公开披露的信息中收集个人信息的,如合法的新闻报道、政府信息公开等渠道;
7、根据您的要求签订合同所必需的;
8、用于维护所提供的产品或服务的安全稳定运行所必需的,例如发现、处置产品或服务的故障;
9、为合法的新闻报道所必需的;
10、学术研究机构基于公共利益开展统计或学术研究所必要,且对外提供学术研究或描述的结果时,对结果中所包含的个人信息进行去标识化处理的;
11、法律法规规定的其他情形。
 
如我们停止运营淘宝网产品或服务,我们将及时停止继续收集您个人信息的活动,将停止运营的通知以逐一送达或公告的形式通知您,对所持有的个人信息进行删除或匿名化处理。
 
二、我们如何使用 Cookie 和同类技术
(一)Cookie
为确保网站正常运转、为您获得更轻松的访问体验、向您推荐您可能感兴趣的内容,我们会在您的计算机或移动设备上存储名为 Cookie 的小数据文件。Cookie 通常包含标识符、站点名称以及一些号码和字符。借助于 Cookie,网站能够存储您的偏好或购物篮内的商品等数据。
您可根据自己的偏好管理或删除 Cookie。有关详情,请参见 AboutCookies.org。您可以清除计算机上保存的所有 Cookie,大部分网络浏览器都设有阻止 Cookie 的功能。但如果您这么做,则需要在每一次访问我们的网站时更改用户设置。如需详细了解如何更改浏览器设置,请访问您使用的浏览器的相关设置页面。
(二)网站信标和像素标签
除 Cookie 外,我们还会在网站上使用网站信标和像素标签等其他同类技术。例如,我们向您发送的电子邮件可能含有链接至我们网站内容的地址链接,如果您点击该链接,我们则会跟踪此次点击,帮助我们了解您的产品或服务偏好以便于我们主动改善客户服务体验。网站信标通常是一种嵌入到网站或电子邮件中的透明图像。借助于电子邮件中的像素标签,我们能够获知电子邮件是否被打开。如果您不希望自己的活动以这种方式被追踪,则可以随时从我们的寄信名单中退订。
 
三、我们如何共享、转让、公开披露您的个人信息
(一)共享
    我们不会与淘宝网服务提供者以外的公司、组织和个人共享您的个人信息,但以下情况除外:
1、在获取明确同意的情况下共享:获得您的明确同意后,我们会与其他方共享您的个人信息。
2、在法定情形下的共享:我们可能会根据法律法规规定、诉讼争议解决需要,或按行政、司法机关依法提出的要求,对外共享您的个人信息。
3、与第三方服务商共享:当您在淘宝网购买商品或服务时,为向您提供第三方物流及安装等服务,我们必须与菜鸟等第三方服务商且菜鸟等第三方服务商必须与
4、与关联公司间共享:为便于我们基于关联账号共同向您提供服务,推荐您可能感兴趣的信息或保护淘宝网关联公司或其他用户或公众的人身财产安全免遭侵害,您的个人信息可能会与我们的关联公司共享。我们只会共享必要的个人信息(如为便于您使用淘宝账号使用我们关联公司产品或服务,我们会向关联公司共享您必要的账户信息),如果我们共享您的个人敏感信息或关联公司改变个人信息的使用及处理目的,将再次征求您的授权同意。
5、与授权合作伙伴共享:仅为实现本隐私权政策中声明的目的,我们的某些服务将由我们和授权合作伙伴共同提供。我们可能会与合作伙伴共享您的某些个人信息,以提供更好的客户服务和用户体验。例如,在您上网购买我们的产品时,我们必须与物流服务提供商共享您的个人信息才能安排送货,或者安排合作伙伴提供服务。我们仅会出于合法、正当、必要、特定、明确的目的共享您的个人信息,并且只会共享提供服务所必要的个人信息。我们的合作伙伴无权将共享的个人信息用于与产品或服务无关的其他用途。
目前,我们的授权合作伙伴包括以下类型:
(1)广告、分析服务类的授权合作伙伴。除非得到您的许可,否则我们不会将您的个人身份信息(指可以识别您身份的信息,例如姓名或电子邮箱,通过这些信息可以联系到您或识别您的身份)与提供广告、分析服务的合作伙伴共享。我们会向这些合作伙伴提供有关其广告覆盖面和有效性的信息,而不会提供您的个人身份信息,或者我们将这些信息进行汇总,以便它不会识别您个人。例如,只有在广告主同意遵守我们的广告发布准则后,我们才可能会告诉广告主他们广告的效果如何,或者有多少人看了他们广告或在看到广告后安装了应用,或者向这些合作伙伴提供不能识别个人身份的统计信息(例如“男性,25-29岁,位于北京”),帮助他们了解其受众或顾客。
(2)供应商、服务提供商和其他合作伙伴。我们将信息发送给支持我们业务的供应商、服务提供商和其他合作伙伴,这些支持包括提供技术基础设施服务、分析我们服务的使用方式、衡量广告和服务的有效性、提供客户服务、支付便利或进行学术研究和调查。
      对我们与之共享个人信息的公司、组织和个人,我们会与其签署严格的数据保护协定,要求他们按照我们的说明、本隐私权政策以及其他任何相关的保密和安全措施来处理个人信息。
(二)转让
我们不会将您的个人信息转让给任何公司、组织和个人,但以下情况除外:
1、在获取明确同意的情况下转让:获得您的明确同意后,我们会向其他方转让您的个人信息;
2、在淘宝网服务提供者发生合并、收购或破产清算情形,或其他涉及合并、收购或破产清算情形时,如涉及到个人信息转让,我们会要求新的持有您个人信息的公司、组织继续受本政策的约束,否则我们将要求该公司、组织和个人重新向您征求授权同意。
(三)公开披露
我们仅会在以下情况下,公开披露您的个人信息:
1、获得您明确同意或基于您的主动选择,我们可能会公开披露您的个人信息;
2、如果我们确定您出现违反法律法规或严重违反淘宝网相关协议规则的情况,或为保护淘宝网及其关联公司用户或公众的人身财产安全免遭侵害,我们可能依据法律法规或淘宝网相关协议规则征得您同意的情况下披露关于您的个人信息,包括相关违规行为以及淘宝网已对您采取的措施。例如,若您销售假货而严重违反淘宝规则,我们可能会公开披露您的店铺主体信息与处罚情况。
    (四)共享、转让、公开披露个人信息时事先征得授权同意的例外
以下情形中,共享、转让、公开披露您的个人信息无需事先征得您的授权同意:
1、与国家安全、国防安全有关的;
2、与公共安全、公共卫生、重大公共利益有关的;
3、与犯罪侦查、起诉、审判和判决执行等有关的;
4、出于维护您或其他个人的生命、财产等重大合法权益但又很难得到本人同意的;
5、您自行向社会公众公开的个人信息;
6、从合法公开披露的信息中收集个人信息的,如合法的新闻报道、政府信息公开等渠道。
根据法律规定,共享、转让经去标识化处理的个人信息,且确保数据接收方无法复原并重新识别个人信息主体的,不属于个人信息的对外共享、转让及公开披露行为,对此类数据的保存及处理将无需另行向您通知并征得您的同意。
 
四、我们如何保护您的个人信息安全
(一)我们已采取符合业界标准、合理可行的安全防护措施保护您提供的个人信息安全,防止个人信息遭到未经授权访问、公开披露、使用、修改、损坏或丢失。例如,在您的浏览器与服务器之间交换数据(如信用卡信息)时受 SSL(Secure Socket Layer)协议加密保护;我们同时对淘宝网网站提供HTTPS(Hyper Text Transfer Protocol over Secure Socket Layer)协议安全浏览方式;我们会使用加密技术提高个人信息的安全性;我们会使用受信赖的保护机制防止个人信息遭到恶意攻击;我们会部署访问控制机制,尽力确保只有授权人员才可访问个人信息;以及我们会举办安全和隐私保护培训课程,加强员工对于保护个人信息重要性的认识。
(二)我们有行业先进的以数据为核心,围绕数据生命周期进行的数据安全管理体系,从组织建设、制度设计、人员管理、产品技术等方面多维度提升整个系统的安全性。目前,我们的重要信息系统已经通过ISO27001等认证。
(三)我们只会在达成本政策所述目的所需的期限内或法律要求的期限内保留您的个人信息,除非延长保留期征得您的同意或受到法律的允许。
(四)互联网并非绝对安全的环境,我们强烈建议您不要使用非淘宝网推荐的通信方式发送个人信息。您可以通过我们的服务建立联系和相互分享。当您通过我们的服务创建交流、交易或分享时,您可以自主选择沟通、交易或分享的对象,作为能够看到您的交易内容、联络方式、交流信息或分享内容等相关信息的第三方。
在使用淘宝网服务进行网上交易时,您不可避免地要向交易对方或潜在的交易对方披露自己的个人信息,如联络方式或联系地址。请您妥善保护自己的个人信息,仅在必要的情形下向他人提供。如您发现自己的个人信息尤其是您的账户或密码发生泄露,请您立即联络淘宝网客服,以便我们根据您的申请采取相应措施。
请注意,您在使用我们服务时自愿共享甚至公开分享的信息,可能会涉及您或他人的个人信息甚至个人敏感信息,如您在评价时选择上传包含个人信息的图片。请您更加谨慎地考虑,是否在使用我们的服务时共享甚至公开分享相关信息。
请使用复杂密码,协助我们保证您的账号安全。我们将尽力保障您发送给我们的任何信息的安全性。如果我们的物理、技术或管理防护设施遭到破坏,导致信息被非授权访问、公开披露、篡改或毁坏,导致您的合法权益受损,我们将承担相应的法律责任。
(五)我们将不定期更新并公开安全风险、个人信息安全影响评估报告等有关内容,您可通过淘宝网公告方式获得。
(六)在不幸发生个人信息安全事件后,我们将按照法律法规的要求向您告知:安全事件的基本情况和可能的影响、我们已采取或将要采取的处置措施、您可自主防范和降低风险的建议、对您的补救措施等。事件相关情况我们将以邮件、信函、电话、推送通知等方式告知您,难以逐一告知个人信息主体时,我们会采取合理、有效的方式发布公告。
同时,我们还将按照监管部门要求,上报个人信息安全事件的处置情况。
 
五、您如何管理您的个人信息
您可以通过以下方式访问及管理您的个人信息:
(一)访问您的个人信息
您有权访问您的个人信息,法律法规规定的例外情况除外。您可以通过以下方式自行访问您的个人信息:
账户信息——如果您希望访问或编辑您的账户中的个人基本资料信息和支付信息、更改您的密码、添加安全信息或关闭您的账户等,您可以通过登录账号通过“账号管理”执行此类操作。
搜索信息——您可以登录账号通过“我的足迹”访问或清除您的搜索历史记录。
订单信息:您可以在淘宝网中查阅或清除您的订单记录、交易记录等。
如果您无法通过上述路径访问该等个人信息,您可以随时通过淘宝网客服与我们取得联系。我们将在15天内回复您的访问请求。
对于您在使用我们的产品或服务过程中产生的其他个人信息,我们将根据本条“(七)响应您的上述请求”中的相关安排向您提供。
(二)更正或补充您的个人信息
当您发现我们处理的关于您的个人信息有错误时,您有权要求我们做出更正或补充。您可以通过“(一)访问您的个人信息”中列明的方式提出更正或补充申请。
(三)删除您的个人信息
您可以通过“(一)访问您的个人信息”中列明的方式删除您的部分个人信息。
在以下情形中,您可以向我们提出删除个人信息的请求:
1、如果我们处理个人信息的行为违反法律法规;
2、如果我们收集、使用您的个人信息,却未征得您的明确同意;
3、如果我们处理个人信息的行为严重违反了与您的约定;
4、如果您不再使用我们的产品或服务,或您主动注销了账号;
5、如果我们永久不再为您提供产品或服务。
若我们决定响应您的删除请求,我们还将同时尽可能通知从我们处获得您的个人信息的主体,要求其及时删除,除非法律法规另有规定,或这些主体获得您的独立授权。
当您从我们的服务中删除信息后,我们可能不会立即从备份系统中删除相应的信息,但会在备份更新时删除这些信息。
(四)改变您授权同意的范围
每个业务功能需要一些基本的个人信息才能得以完成(见本隐私权政策“第三部分第一条”)。除此之外,对于额外个人信息的收集和使用,您可以在我的淘宝-账号管理中设置或与淘宝网客服联系给予或收回您的授权同意(例如,您可以在手机淘宝APP“我的淘宝-设置-隐私”中收回您同意其他用户通过手机号码找到您的授权)。
当您收回同意后,我们将不再处理相应的个人信息。但您收回同意的决定,不会影响此前基于您的授权而开展的个人信息处理。
(五)个人信息主体注销账户
您可以自行在“注销账户”页面(例如,手机淘宝APP“我的淘宝-设置-账户与安全-注销账户”)提交账户注销申请。
在您主动注销账户之后,我们将停止为您提供产品或服务,根据适用法律的要求删除您的个人信息,或使其匿名化处理。
(六)约束信息系统自动决策
在某些业务功能中,我们可能仅依据信息系统、算法等在内的非人工自动决策机制做出决定。如果这些决定显著影响您的合法权益,您有权要求我们做出解释,我们也将在不侵害淘宝网商业秘密或其他用户权益、社会公共利益的前提下提供申诉方法。
(七)响应您的上述请求
为保障安全,您可能需要提供书面请求,或以其他方式证明您的身份。我们可能会先要求您验证自己的身份,然后再处理您的请求。
我们将在15天内做出答复。如您不满意,还可以通过淘宝网客服发起投诉。
对于您合理的请求,我们原则上不收取费用,但对多次重复、超出合理限度的请求,我们将视情收取一定成本费用。对于那些无端重复、需要过多技术手段(例如,需要开发新系统或从根本上改变现行惯例)、给他人合法权益带来风险或者非常不切实际的请求,我们可能会予以拒绝。
在以下情形中,按照法律法规要求,我们将无法响应您的请求:
1、与国家安全、国防安全有关的;
2、与公共安全、公共卫生、重大公共利益有关的;
3、与犯罪侦查、起诉、审判和执行判决等有关的;
4、有充分证据表明个人信息主体存在主观恶意或滥用权利的;
5、响应您的请求将导致您或其他个人、组织的合法权益受到严重损害的;
6、涉及商业秘密的。
 
六、我们如何处理未成年人的个人信息
如果没有父母或监护人的同意,未成年人不得创建自己的用户账户。如您为未成年人的,建议您请您的父母或监护人仔细阅读本隐私权政策,并在征得您的父母或监护人同意的前提下使用我们的服务或向我们提供信息。
对于经父母或监护人同意使用我们的产品或服务而收集未成年人个人信息的情况,我们只会在法律法规允许、父母或监护人明确同意或者保护未成年人所必要的情况下使用、共享、转让或披露此信息。
 
七、您的个人信息如何在全球范围转移
我们在中华人民共和国境内运营中收集和产生的个人信息,存储在中国境内,以下情形除外:
1、法律法规有明确规定;
2、获得您的明确授权;
3、您通过互联网进行跨境交易等个人主动行为。
针对以上情形,我们会确保依据本隐私权政策对您的个人信息提供足够的保护。
 
八、本隐私权政策如何更新
我们的隐私权政策可能变更。
未经您明确同意,我们不会限制您按照本隐私权政策所应享有的权利。我们会在专门页面(https://rule.taobao.com/search ... t%3D1)上发布对隐私权政策所做的任何变更。
对于重大变更,我们还会提供更为显著的通知(包括我们会通过淘宝网公示的方式进行通知甚至向您提供弹窗提示)。
本政策所指的重大变更包括但不限于:
1、我们的服务模式发生重大变化。如处理个人信息的目的、处理的个人信息类型、个人信息的使用方式等;
2、我们在控制权等方面发生重大变化。如并购重组等引起的所有者变更等;
3、个人信息共享、转让或公开披露的主要对象发生变化;
4、您参与个人信息处理方面的权利及其行使方式发生重大变化;
5、我们负责处理个人信息安全的责任部门、联络方式及投诉渠道发生变化时;
6、个人信息安全影响评估报告表明存在高风险时。
我们还会将本隐私权政策的旧版本在淘宝网专门页面(https://rule.taobao.com/search ... t%3D1)存档,供您查阅。
 
九、如何联系我们
您可以通过以下方式与我们联系,我们将在15天内回复您的请求:
1、如对本政策内容有任何疑问、意见或建议,您可通过淘宝网客服及淘宝网服务中心(https://consumerservice.taobao.com)在线客服与我们联系;
2、如发现个人信息可能被泄露,您可以通过阿里110(https://110.alibaba.com/police ... pTPpp)投诉举报;
3、我们还设立了个人信息保护专职部门,您可以通过pipwg@service.alibaba.com与其联系。
如果您对我们的回复不满意,特别是您认为我们的个人信息处理行为损害了您的合法权益,您还可以通过向被告住所地有管辖权的法院提起诉讼来寻求解决方案。